提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250704",
"subject": "Flange missing",
"description": "I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\r\n\r\n[image0.jpeg]\r\nPlease excuse any errors. Sent from my iPhone",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T07:38:42Z",
"updated_at": "2026-05-13T02:19:44Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "5/13- Missing 15mm flange insert",
"agents_notes": "5/13- Missing 15mm flange insert",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::WD-Missed item",
"category_value": "orders_logistics__wd-missed_item",
"category_zh": "漏发商品"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"system": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57864380902297",
"type": "Comment",
"created_at": "2026-05-13T02:19:44Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching out regarding the missing 15mm flange from your recent Amazon order. We sincerely apologize for the inconvenience caused.\n \nTo help us investigate and resolve this issue as quickly as possible, we kindly ask you to first reach out to Amazon Customer Service to see if they are able to assist you directly with the missing item.\n \nIf Amazon is unable to provide a solution, please get back to us with the following information and screenshots:\n Your Amazon order number A clear photo of the visible shipping label showing all details clearly (tracking number, recipient information, etc.) A clear photo of all the products/items you received in the box Screenshots of your conversation or resolution from Amazon Customer Service Once we receive these details, we will review the case further and do our best to provide a suitable solution as quickly as possible.\n \nWe appreciate your cooperation and look forward to assisting you further.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57840612152985",
"type": "Comment",
"created_at": "2026-05-12T07:39:07Z",
"author_id": "32358742915609",
"author_name": "RT-SYS-Admin",
"author_role": "admin",
"sender_type": "internal",
"channel": "system",
"public": false,
"recording_type": "",
"text": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1250707 \"Flange missing\" was closed and auto merged into this request. Last comment in request #1250707: \n I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!! \n \n Please excuse any errors. Sent from my iPhone"
},
{
"conversation_id": "57840619336601",
"type": "Comment",
"created_at": "2026-05-12T07:38:42Z",
"author_id": "57783091074713",
"author_name": "Courtney",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\n \n\n \n \n\n Please excuse any errors. Sent from my iPhone"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "amz",
"name": "AMZ"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "5/13- Missing 15mm flange insert"
},
{
"id": 34154549939865,
"value": "orders_logistics__wd-missed_item",
"name": "Orders&Logistics::WD-Missed item"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1250704,
"assignee_id": 43365731835033,
"created": "2026-05-12T07:38:42Z",
"subject": "Flange missing",
"support_type": "Agent",
"32685292044825": "AMZ",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "5/13- Missing 15mm flange insert",
"34154549939865": "Orders&Logistics::WD-Missed item",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "amz",
"name": "AMZ"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "5/13- Missing 15mm flange insert"
},
{
"id": 34154549939865,
"value": "orders_logistics__wd-missed_item",
"name": "Orders&Logistics::WD-Missed item"
}
],
"ticket": {
"id": 1250704,
"subject": "Flange missing",
"description": "I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\r\n\r\n[image0.jpeg]\r\nPlease excuse any errors. Sent from my iPhone",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250704.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57864380902297,
"body": "Hello,\n \nThank you for reaching out regarding the missing 15mm flange from your recent Amazon order. We sincerely apologize for the inconvenience caused.\n \nTo help us investigate and resolve this issue as quickly as possible, we kindly ask you to first reach out to Amazon Customer Service to see if they are able to assist you directly with the missing item.\n \nIf Amazon is unable to provide a solution, please get back to us with the following information and screenshots:\n Your Amazon order number A clear photo of the visible shipping label showing all details clearly (tracking number, recipient information, etc.) A clear photo of all the products/items you received in the box Screenshots of your conversation or resolution from Amazon Customer Service Once we receive these details, we will review the case further and do our best to provide a suitable solution as quickly as possible.\n \nWe appreciate your cooperation and look forward to assisting you further.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T02:19:44Z",
"author_id": 43365731835033,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57864380902297,
"type": "Comment",
"author_id": 43365731835033,
"body": "Hello,\n\nThank you for reaching out regarding the missing 15mm flange from your recent Amazon order. We sincerely apologize for the inconvenience caused.\n\nTo help us investigate and resolve this issue as quickly as possible, we kindly ask you to first reach out to Amazon Customer Service to see if they are able to assist you directly with the missing item.\n\nIf Amazon is unable to provide a solution, please get back to us with the following information and screenshots:\n- Your Amazon order number\n- A clear photo of the visible shipping label showing all details clearly (tracking number, recipient information, etc.)\n- A clear photo of all the products/items you received in the box\n- Screenshots of your conversation or resolution from Amazon Customer Service\n\nOnce we receive these details, we will review the case further and do our best to provide a suitable solution as quickly as possible.\n\nWe appreciate your cooperation and look forward to assisting you further.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out regarding the missing 15mm flange from your recent Amazon order. We sincerely apologize for the inconvenience caused.<br> <br>To help us investigate and resolve this issue as quickly as possible, we kindly ask you to first reach out to Amazon Customer Service to see if they are able to assist you directly with the missing item.<br> <br>If Amazon is unable to provide a solution, please get back to us with the following information and screenshots:<br><ul dir=\"auto\"><li>Your Amazon order number</li><li>A clear photo of the visible shipping label showing all details clearly (tracking number, recipient information, etc.)</li><li>A clear photo of all the products/items you received in the box</li><li><p dir=\"auto\">Screenshots of your conversation or resolution from Amazon Customer Service</p><p dir=\"auto\"> </p></li></ul>Once we receive these details, we will review the case further and do our best to provide a suitable solution as quickly as possible.<br> <br>We appreciate your cooperation and look forward to assisting you further.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out regarding the missing 15mm flange from your recent Amazon order. We sincerely apologize for the inconvenience caused.\n \nTo help us investigate and resolve this issue as quickly as possible, we kindly ask you to first reach out to Amazon Customer Service to see if they are able to assist you directly with the missing item.\n \nIf Amazon is unable to provide a solution, please get back to us with the following information and screenshots:\n Your Amazon order number A clear photo of the visible shipping label showing all details clearly (tracking number, recipient information, etc.) A clear photo of all the products/items you received in the box Screenshots of your conversation or resolution from Amazon Customer Service Once we receive these details, we will review the case further and do our best to provide a suitable solution as quickly as possible.\n \nWe appreciate your cooperation and look forward to assisting you further.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57864380902169,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "c.pena11@hotmail.com",
"name": "Courtney"
},
"rel": null
}
},
"created_at": "2026-05-13T02:19:44Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57840612152985,
"type": "Comment",
"author_id": 32358742915609,
"body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.\n\n\nRequest #1250707 \"Flange missing\" was closed and auto merged into this request. Last comment in request #1250707:\n\n\nI ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\n\n\n \n\nPlease excuse any errors. Sent from my iPhone",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier.</p>\n<p dir=\"auto\">Request <a href=\"/agent/tickets/1250707\" target=\"_blank\" rel=\"ticket\">#1250707</a> \"Flange missing\" was closed and auto merged into this request. Last comment in request <a href=\"/agent/tickets/1250707\" target=\"_blank\" rel=\"ticket\">#1250707</a>:</p>\n<p dir=\"auto\">I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!</p>\n<p dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/zDQ8FtHXNGU7Bfm6opeyEsa4u/?name=image0.jpeg\" alt=\"image0.jpeg\"></p>\n<p dir=\"auto\">Please excuse any errors. Sent from my iPhone</p></div>",
"plain_body": "I hope you're having a great day! We wanted to let you know that there is a ticket pending in your account, which will be merged with the initial one created earlier. \n Request #1250707 \"Flange missing\" was closed and auto merged into this request. Last comment in request #1250707: \n I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!! \n \n Please excuse any errors. Sent from my iPhone",
"public": false,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57840612254105.json",
"id": 57840612254105,
"file_name": "image0.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/JvNvhKpHbDWTF2cZCVfMskZiD/?name=image0.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/JvNvhKpHbDWTF2cZCVfMskZiD/?name=image0.jpeg",
"content_type": "image/jpeg",
"size": 187386,
"width": 1284,
"height": 954,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57840612308121.json",
"id": 57840612308121,
"file_name": "image0_thumb.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/EAfrkL6Zm5ndxJuZdcLYLrOya/?name=image0_thumb.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/EAfrkL6Zm5ndxJuZdcLYLrOya/?name=image0_thumb.jpeg",
"content_type": "image/jpeg",
"size": 2553,
"width": 80,
"height": 59,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
}
],
"audit_id": 57840580238489,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "system",
"source": {
"to": {},
"from": {
"ticket_id": null,
"subject": null,
"ticket_ids": [
1250707
]
},
"rel": "merge"
}
},
"created_at": "2026-05-12T07:39:07Z",
"metadata": {
"system": {
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57840619336601,
"type": "Comment",
"author_id": 57783091074713,
"body": "I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\n\n\n \n\nPlease excuse any errors. Sent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\nI ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\n<div><br>\n</div>\n<div><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/hPhI8TgjzdjDvO95F6K3hxm6h/?name=image0.jpeg\"><br>\n<div dir=\"ltr\">Please excuse any errors. Sent from my iPhone</div>\n</div></div>",
"plain_body": "I ordered the m9 from Amazon and it said it was suppposed to come with 15mm flange but that was missing from the box… that’s the size I really need. Can this get sent to me asap!!\n \n\n \n \n\n Please excuse any errors. Sent from my iPhone",
"public": true,
"attachments": [],
"audit_id": 57840619336473,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "c.pena11@hotmail.com",
"name": "Courtney",
"original_recipients": [
"c.pena11@hotmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T07:38:42Z",
"metadata": {
"system": {
"message_id": "<SA1PR08MB8365597ADC1BC9EF3D83427998392@SA1PR08MB8365.namprd08.prod.outlook.com>",
"email_id": "01KRDHZ8X6RN33YN5630E1ME3M",
"raw_email_identifier": "20869961/265a428d-d402-444c-ae41-be12f9f7c5ed.eml",
"json_email_identifier": "20869961/265a428d-d402-444c-ae41-be12f9f7c5ed.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 32358742915609,
"url": "https://rootglobal.zendesk.com/api/v2/users/32358742915609.json",
"name": "RT-SYS-Admin",
"email": "chase.yi@rootglobal.net",
"created_at": "2024-05-12T07:43:51Z",
"updated_at": "2026-05-14T03:36:32Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 10,
"locale": "zh-cn",
"organization_id": 32358772428825,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chase",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T03:06:31Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": true,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 34330106636441,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 43365731835033,
"url": "https://rootglobal.zendesk.com/api/v2/users/43365731835033.json",
"name": "BL-A2-Pump-Chelcy",
"email": "root-support-ct13@rootglobal.net",
"created_at": "2025-02-11T04:29:24Z",
"updated_at": "2026-05-14T00:39:45Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Quincy",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T22:59:47Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 53939947982617,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57783091074713,
"url": "https://rootglobal.zendesk.com/api/v2/users/57783091074713.json",
"name": "Courtney",
"email": "c.pena11@hotmail.com",
"created_at": "2026-05-10T19:08:17Z",
"updated_at": "2026-05-12T07:38:41Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": "1971658039723914349",
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": "app_690b04fb6db3dcedbd629ff9"
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 3
}