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{
"ticket": {
"ticket_id": "1250684",
"subject": "Re: Babylist Customer: Needs Assistance with Pump",
"description": "Hi,\n\nWe hope you are doing well!\n\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n\n_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. **_\n\n* * *\nWe have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n\n**Could you first follow these steps to see if the problem can be resolved?**\n\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n\n**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**\n\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n\n* * *\nIf the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n\nThank you for your cooperation.\n\nBest Regards,\nMomcozy customer support team",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T07:30:03Z",
"updated_at": "2026-05-14T02:08:32Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "FEB 4 2026",
"agents_notes": "FEB 4 2026",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
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"created_at": "2026-05-14T02:08:32Z",
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"author_name": "BL-B2B-Kristine",
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"text": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have arranged a replacement for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes 1–2 business days. Please allow 3-7 business days for delivery, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
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"created_at": "2026-05-13T13:29:25Z",
"author_id": "56082374446489",
"author_name": "Emily",
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"text": "Original receipt"
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"created_at": "2026-05-13T06:42:56Z",
"author_id": "50576529644313",
"author_name": "BL-B2B-Lisa",
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"text": "Hi,\n \nThank you so much for providing all the detailed information and for completing the troubleshooting steps. We truly understand how challenging it must be to manage exclusive pumping with one motor not functioning properly, and we’re here to help you get this resolved as smoothly as possible.\n \nUpon reviewing the order information you provided, it appears to be the reshipment order from Babylist. To proceed with the replacement, could you kindly share a photo or file of the ORIGINAL order receipt for the initial pump purchase? This receipt should show the order date and product model. Having this will help us verify the original purchase and move forward with your replacement request.\n \nWe appreciate your cooperation and look forward to your response.\n \nBest Regards,\nMomcozy customer support team"
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"created_at": "2026-05-12T11:31:35Z",
"author_id": "56082374446489",
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"text": "Hi, \n \n\n \n \nI have completed all the troubleshooting steps, and I am still experiencing issues. \n \n\n \n \nSuction test:\n\nYes, there is a noticeable difference in suction between the two motors. One motor has significantly lower suction compared to the other at both level 1 and level 9. \n \n\n \n \nSwap test:\n\nI switched the motors between pump sets, and the issue follows the motor. The same motor continues to have low suction regardless of which collection cup it is attached to. \n \n\n \n \nPump parts inspection:\n\nI have checked and replaced the silicone diaphragm, valve, flange, and connectors. All parts are properly installed and in good condition. The pump works well with one motor, but the issue persists with the other motor even after replacing and reinstalling\n parts. \n \n\n \n \nFit and usage check:\n\nCorrect flange size confirmed, wearing a supportive non-underwire bra, and the pump is sealed tightly against the breast during use. \n \nI am an exclusive pumper, and due to one pump not working properly, I have had to rely on using only one pump, which has made feeding and pumping very difficult. \n \n\n \n \nOrder information \n\n9AKV574010703 \n \n\n \n \nEmily Mousa \n \nOhio \n \nDublin \n \n43017 \n \n329 Saint Andrew’s Dr \n \n614-787-5263 \n \nFaulty Pump 1 \n\n \n \nPlease let me know the next steps for replacement. \n \n\n \n \nThank you!"
},
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"created_at": "2026-05-12T07:30:03Z",
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"text": "Hi,\n \nWe hope you are doing well! \n \nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n \nTo better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n \nCould you first follow these steps to see if the problem can be resolved?\n \n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n \nIf the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:\n \n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n \nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n \nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n \nThank you for your cooperation.\n \nBest Regards,\nMomcozy customer support team"
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"body": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have **arranged a replacement** for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes **1–2 business days**. Please allow **3-7 business days for delivery**, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br><br>Thank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.<br><br>We have <strong>arranged a replacement </strong>for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes <strong>1–2 business days</strong>. Please allow<strong> 3-7 business days for delivery</strong>, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.<br><br>Once again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!<br><br>If you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.<br><br>Best regards,<br>Momcozy Customer Support Team<br><br><br>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
"plain_body": "Hi there,\n\nThank you for reaching out and for assisting us in resolving this issue—we truly appreciate your patience and support.\n\nWe have arranged a replacement for DOUBLE M9 pump since the single pump is out of stock. Processing typically takes 1–2 business days. Please allow 3-7 business days for delivery, and rest assured that your replacement will arrive within the timeframe. We kindly ask for your patience as we complete this process.\n\nOnce again, we sincerely apologize for any inconvenience, and we are grateful for the opportunity to make things right for you. Your trust and consideration mean a lot to us!\n\nIf you have any further questions, please don’t hesitate to contact us—we’re always happy to assist.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hi,\n\nThank you so much for providing all the detailed information and for completing the troubleshooting steps. We truly understand how challenging it must be to manage exclusive pumping with one motor not functioning properly, and we’re here to help you get this resolved as smoothly as possible.\n\nUpon reviewing the order information you provided, it appears to be the reshipment order from Babylist. To proceed with the replacement, could you kindly share a photo or file of the ORIGINAL order receipt for the initial pump purchase? This receipt should show the order date and product model. Having this will help us verify the original purchase and move forward with your replacement request.\n\nWe appreciate your cooperation and look forward to your response.\n\nBest Regards,\nMomcozy customer support team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>Thank you so much for providing all the detailed information and for completing the troubleshooting steps. We truly understand how challenging it must be to manage exclusive pumping with one motor not functioning properly, and we’re here to help you get this resolved as smoothly as possible.<br> <br>Upon reviewing the order information you provided, it appears to be the reshipment order from Babylist. To proceed with the replacement, could you kindly share a photo or file of the ORIGINAL order receipt for the initial pump purchase? This receipt should show the order date and product model. Having this will help us verify the original purchase and move forward with your replacement request.<br> <br>We appreciate your cooperation and look forward to your response.<br> <br>Best Regards,<br>Momcozy customer support team<br></div>",
"plain_body": "Hi,\n \nThank you so much for providing all the detailed information and for completing the troubleshooting steps. We truly understand how challenging it must be to manage exclusive pumping with one motor not functioning properly, and we’re here to help you get this resolved as smoothly as possible.\n \nUpon reviewing the order information you provided, it appears to be the reshipment order from Babylist. To proceed with the replacement, could you kindly share a photo or file of the ORIGINAL order receipt for the initial pump purchase? This receipt should show the order date and product model. Having this will help us verify the original purchase and move forward with your replacement request.\n \nWe appreciate your cooperation and look forward to your response.\n \nBest Regards,\nMomcozy customer support team",
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"body": "* * *\n\nHi,\n\n\n\nI have completed all the troubleshooting steps, and I am still experiencing issues.\n\n\n\nSuction test:\nYes, there is a noticeable difference in suction between the two motors. One motor has significantly lower suction compared to the other at both level 1 and level 9.\n\n\n\nSwap test:\nI switched the motors between pump sets, and the issue follows the motor. The same motor continues to have low suction regardless of which collection cup it is attached to.\n\n\n\nPump parts inspection:\nI have checked and replaced the silicone diaphragm, valve, flange, and connectors. All parts are properly installed and in good condition. The pump works well with one motor, but the issue persists with the other motor even after replacing and reinstalling parts.\n\n\n\nFit and usage check:\nCorrect flange size confirmed, wearing a supportive non-underwire bra, and the pump is sealed tightly against the breast during use.\n\nI am an exclusive pumper, and due to one pump not working properly, I have had to rely on using only one pump, which has made feeding and pumping very difficult.\n\n\n\nOrder information\n9AKV574010703\n\n\n\nEmily Mousa\n\nOhio\n\nDublin\n\n43017\n\n329 Saint Andrew’s Dr\n\n614-787-5263\n\nFaulty Pump 1\n\n\n\nPlease let me know the next steps for replacement.\n\n\n\nThank you!\n\n\n\n* * *",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><hr style=\"text-align: left; text-indent: 0px;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nHi,</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nI have completed all the troubleshooting steps, and I am still experiencing issues.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nSuction test:<br>\nYes, there is a noticeable difference in suction between the two motors. One motor has significantly lower suction compared to the other at both level 1 and level 9.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nSwap test:<br>\nI switched the motors between pump sets, and the issue follows the motor. The same motor continues to have low suction regardless of which collection cup it is attached to.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nPump parts inspection:<br>\nI have checked and replaced the silicone diaphragm, valve, flange, and connectors. All parts are properly installed and in good condition. The pump works well with one motor, but the issue persists with the other motor even after replacing and reinstalling\n parts.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nFit and usage check:<br>\nCorrect flange size confirmed, wearing a supportive non-underwire bra, and the pump is sealed tightly against the breast during use.</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<span style=\"color: rgb(255, 255, 255);\">I </span>am an exclusive pumper, and due to one pump not working properly, I have had to rely on using only one pump, which has made feeding and pumping very difficult.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nOrder information <br>\n9AKV574010703</div>\n<div dir=\"ltr\">\n<br>\n</div>\n<div>\nEmily Mousa</div>\n<div>\nOhio</div>\n<div>\nDublin</div>\n<div>\n43017</div>\n<div>\n329 Saint Andrew’s Dr</div>\n<div>\n614-787-5263</div>\n<div>\nFaulty Pump 1 <br>\n<span style=\"font-size: 12pt; color: rgb(0, 0, 0);\"><br>\n</span></div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nPlease let me know the next steps for replacement.</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nThank you! </div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n<div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n</div>\n<div>\n<div>\n<hr style=\"display: inline-block; width: 98%;\">\n\n</div>\n</div></div>",
"plain_body": "Hi, \n \n\n\n \n \nI have completed all the troubleshooting steps, and I am still experiencing issues. \n \n\n\n \n \nSuction test:\n\nYes, there is a noticeable difference in suction between the two motors. One motor has significantly lower suction compared to the other at both level 1 and level 9. \n \n\n\n \n \nSwap test:\n\nI switched the motors between pump sets, and the issue follows the motor. The same motor continues to have low suction regardless of which collection cup it is attached to. \n \n\n\n \n \nPump parts inspection:\n\nI have checked and replaced the silicone diaphragm, valve, flange, and connectors. All parts are properly installed and in good condition. The pump works well with one motor, but the issue persists with the other motor even after replacing and reinstalling\n parts. \n \n\n\n \n \nFit and usage check:\n\nCorrect flange size confirmed, wearing a supportive non-underwire bra, and the pump is sealed tightly against the breast during use. \n \nI am an exclusive pumper, and due to one pump not working properly, I have had to rely on using only one pump, which has made feeding and pumping very difficult. \n \n\n\n \n \nOrder information \n\n9AKV574010703 \n \n\n\n \n \nEmily Mousa \n \nOhio \n \nDublin \n \n43017 \n \n329 Saint Andrew’s Dr \n \n614-787-5263 \n \nFaulty Pump 1 \n\n\n\n \n \nPlease let me know the next steps for replacement. \n \n\n\n \n \nThank you! ",
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"body": "Hi,\n\nWe hope you are doing well!\n\nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n\n_**To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. **_\n\n* * *\nWe have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n\n**Could you first follow these steps to see if the problem can be resolved?**\n\n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n\n**If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:**\n\n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n\nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n\n* * *\nIf the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n\nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n\nThank you for your cooperation.\n\nBest Regards,\nMomcozy customer support team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope you are doing well! <br> <br>Babylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.<br> <br><span style=\"color: #138244;\"><i><strong>To better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. </strong></i></span><br><hr>We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.<br> <br><strong>Could you first follow these steps to see if the problem can be resolved?</strong><br> <br>1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.<br>2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.<br> <br><strong>If the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:</strong><br> <br>1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0</a><br>Verify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.<br>2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.<br>3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.<br>4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.<br> <br>We hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.<br><hr>If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:<br> <br>Full Name:<br>State/Province:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br>How many faulty Pump(1or2):<br> <br>Thank you for your cooperation.<br> <br>Best Regards,<br>Momcozy customer support team<br></div>",
"plain_body": "Hi,\n \nWe hope you are doing well! \n \nBabylist has reached out to us regarding your pump issue. We apologize for the inconvenience caused.\n \nTo better analyze the issue you're experiencing, please provide a photo or file of your ORIGINAL order receipt showing the ORDER DATE and PRODUCT MODEL, and the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n We have had other user’s feedback on this issue, but after troubleshooting the problem was mostly resolved.\n \nCould you first follow these steps to see if the problem can be resolved?\n \n1.Disassemble the motor and the milk bowl, then use your thumb to cover the suction port of the motor. Test the suction force at levels 1 and 9 to feel the difference.\n2.If you have two pumps, switch the motors with the collection cups to identify if there is an issue with the motor.\n \nIf the motor is working well, you can then check the pump accessories and other possible issues. Kindly check the following:\n \n1.Ensure the silicone diaphragm and valve are undamaged and correctly installed. Refer to the instructional video.\nhttps://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\nVerify the seal by checking the movement of the valve, linker, and diaphragm. We can remove and reinstall the flange and other accessories, put on the breast pump and then turn it on, which can also help the breast pump restore normal suction.\n2.The breast pump accessories are made of silicone. We recommend replacing them every 1-3 months due to wear from repeated use. Please order from Momcozy official store since we have confirmed that certain counterfeit accessories may lead to problems.\n3.Since a mother's nipple size changes, measuring and choosing the appropriate size is also important.\n4.For proper breast pump function, wear a full-coverage bra with elastic fabric, a flip-top, and steel-free pads, and ensure the flange is pressed firmly against your breast while pumping. Tighten your bra for a secure fit.\n \nWe hope that these tips will help you resolve the issue with your breast pump. Should the aforementioned tips prove ineffective, we kindly request that you capture photographs of the pump motors, ensuring that the manufacturer information is visible, as well as the pump parts. Additionally, please provide the order number if the pump parts were purchased from our official store. Your assistance in this matter will enable us to identify the cause of the issue more efficiently.\n If the issue persist, we’ll be happy to arrange a replacement of the same model for you once we receive and confirm the requested information and receipt. Please note that the color will depend on the available stock. Kindly provide us with your address information in the following format:\n \nFull Name:\nState/Province:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nHow many faulty Pump(1or2):\n \nThank you for your cooperation.\n \nBest Regards,\nMomcozy customer support team",
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