提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250666",
"subject": "Re: Momcozy Re: Urgent!!! - Faulty M9 Pump",
"description": "Hello, \n\nI am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad \n\nSee in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed \n\nThis is just 3 months in usage, please help- it’s urgent.\nVideo.mov\nSN: M9BP270NRD0250825371A0A59UFN20049\n\nThanks, \n\nDamola \n\nSent from my iPhone\n\nOn 24 Mar 2026, at 09:25, Adedamola Atekoja wrote:\n\nHello. I am following up \n\nHow do I get a new motor? \n\nI tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!! \n\nOn 24 Mar 2026, at 07:35, Adedamola Atekoja wrote:\n\nI said I can turn it on but the suction isn’t working - it’s useless as it is \nSent from my iPhone\n\nOn 24 Mar 2026, at 07:33, Kate (Momcozy support) wrote:\n\n\n\nDear Adedamola Atekoja,\n\nWe appreciate you reaching out to us about this issue.\nBesides what you have already mentioned, could you please share more details about where the product is not working as expected again?\n（such as suction becomes weak or difficulty turning it on)\nPlease feel free to contact us again, and we're here to help.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n\n701-2883536-0726644\n\nI ordered this from Amazon Canada \nSent from my iPhone\n\nOn 24 Mar 2026, at 07:24, Kate (Momcozy support) wrote:\n\n\n\nDear Adedamola Atekoja,\n\nThank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n\nHello,\n\nI purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty.\n\nIt comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning.\n\nPlease help to send another one as this is the only pump I have and it’s been barely 2 months of usage.\n\nLet me know what details you need.\n\nThanks,\n\nDamola\n\nSent from my iPhone\n\n[9JP2DW-NY313]\n\n[9JP2DW-NY313]",
"status": "solved",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T07:19:48Z",
"updated_at": "2026-05-13T07:39:15Z"
},
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"agents_notes_label": "5/13- *1pump no suction, done TBS prev. email",
"agents_notes": "5/13- *1pump no suction, done TBS prev. email",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
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"messages": [
{
"conversation_id": "57875987227417",
"type": "Comment",
"created_at": "2026-05-13T07:39:15Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
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"text": "Hello,\n \nThank you for taking the time to cooperate with us in resolving this issue. We truly appreciate your understanding.\n \nWe have arranged a new shipment for you. Once dispatched, the package is expected to be delivered within 3–7 business days. If you wish, you may contact us again after 48–72 hours to request the tracking number.\n\nThank you again for your cooperation and patience.\n \nBest regards,\nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57864677400857",
"type": "Comment",
"created_at": "2026-05-13T02:26:30Z",
"author_id": "56307970824985",
"author_name": "Adedamola Atekoja",
"author_role": "end-user",
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"text": "Hi, \n Yes the address is correct and any colour is fine. I have also done all the trouble shooting steps. \n Thanks, \n Damola \n Sent from my iPhone"
},
{
"conversation_id": "57863686321689",
"type": "Comment",
"created_at": "2026-05-13T02:02:26Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
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"channel": "web",
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"text": "Hello, \n \nThank you for your message.\n \nWe are truly sorry to hear about the trouble you are experiencing with your pumps, especially given how important they are for you and your baby. We completely understand how urgent this is and want to assist you as quickly as possible.\n \nTo proceed with the replacement, could you please confirm if we should send the new pump to the address we have on file:\n \nName: Adedamola Jaiyeola\nAddress: 35 Rolling Mills Rd, Unit N1005, Toronto, Ontario, Canada, M5A 0V6\nPhone No: 2263780214\n \nAlso, have you had a chance to try the troubleshooting steps we previously provided?\n \nLastly, if the original color is not available, would you be willing to receive a different color? Please let us know with a simple Yes or No.\n \nLooking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57839868762905",
"type": "Comment",
"created_at": "2026-05-12T07:19:48Z",
"author_id": "56307970824985",
"author_name": "Adedamola Atekoja",
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"text": "Hello, \n I am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad \n See in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed \n This is just 3 months in usage, please help- it’s urgent. \n SN: M9BP270NRD0250825371A0A59UFN20049 \n Thanks, \n Damola \n Sent from my iPhone \n On 24 Mar 2026, at 09:25, Adedamola Atekoja wrote:\n\n Hello. I am following up \n How do I get a new motor? \n I tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!! \n On 24 Mar 2026, at 07:35, Adedamola Atekoja wrote:\n\n I said I can turn it on but the suction isn’t working - it’s useless as it is \n Sent from my iPhone \n On 24 Mar 2026, at 07:33, Kate (Momcozy support) wrote:\n\n \n \n \n\n \n Dear Adedamola Atekoja, We appreciate you reaching out to us about this issue.\nBesides what you have already mentioned, could you please share more details about where the product is not working as expected again?\n（such as suction becomes weak or difficulty turning it on)\nPlease feel free to contact us again, and we're here to help. Looking forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n \n 701-2883536-0726644 \n I ordered this from Amazon Canada \n Sent from my iPhone \n On 24 Mar 2026, at 07:24, Kate (Momcozy support) wrote:\n\n \n \n \n\n \n Dear Adedamola Atekoja, Thank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n \n Hello, \n\nI purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty. \n\nIt comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning. \n\nPlease help to send another one as this is the only pump I have and it’s been barely 2 months of usage. \n\nLet me know what details you need. \n\nThanks, \n\nDamola \n\nSent from my iPhone\n\n \n \n\n[9JP2DW-NY313]\n\n [9JP2DW-NY313]"
}
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"subject": "Re: Momcozy Re: Urgent!!! - Faulty M9 Pump",
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"ticket": {
"id": 1250666,
"subject": "Re: Momcozy Re: Urgent!!! -...",
"description": "Hello, \n\nI am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad \n\nSee in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed \n\nThis is just 3 months in usage, please help- it’s urgent.\nVideo.mov\nSN: M9BP270NRD0250825371A0A59UFN20049\n\nThanks, \n\nDamola \n\nSent from my iPhone\n\nOn 24 Mar 2026, at 09:25, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n\nHello. I am following up \n\nHow do I get a new motor? \n\nI tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!! \n\nOn 24 Mar 2026, at 07:35, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n\nI said I can turn it on but the suction isn’t working - it’s useless as it is \nSent from my iPhone\n\nOn 24 Mar 2026, at 07:33, Kate (Momcozy support) <support@momcozy.com> wrote:\n\n\n\nDear Adedamola Atekoja,\n\nWe appreciate you reaching out to us about this issue.\nBesides what you have already mentioned, could you please share more details about where the product is not working as expected again?\n（such as suction becomes weak or difficulty turning it on)\nPlease feel free to contact us again, and we're here to help.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n\n701-2883536-0726644\n\nI ordered this from Amazon Canada \nSent from my iPhone\n\nOn 24 Mar 2026, at 07:24, Kate (Momcozy support) <support@momcozy.com> wrote:\n\n\n\nDear Adedamola Atekoja,\n\nThank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n\nHello,\n\nI purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty.\n\nIt comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning.\n\nPlease help to send another one as this is the only pump I have and it’s been barely 2 months of usage.\n\nLet me know what details you need.\n\nThanks,\n\nDamola\n\nSent from my iPhone\n\n[9JP2DW-NY313]\n\n[9JP2DW-NY313]",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250666.json",
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"body": "Hello,\n \nThank you for taking the time to cooperate with us in resolving this issue. We truly appreciate your understanding.\n \nWe have arranged a new shipment for you. Once dispatched, the package is expected to be delivered within 3–7 business days. If you wish, you may contact us again after 48–72 hours to request the tracking number.\n\nThank you again for your cooperation and patience.\n \nBest regards,\nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"created_at": "2026-05-13T07:39:15Z",
"author_id": 43365731835033,
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conversation_raw_json
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"id": 57875987227417,
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"body": "Hello,\n\nThank you for taking the time to cooperate with us in resolving this issue. We truly appreciate your understanding.\n\nWe have arranged a new shipment for you. Once dispatched, the package is expected to be delivered within **3–7 business days**. If you wish, you may contact us again after **48–72 hours** to request the tracking number.\n\nThank you again for your cooperation and patience.\n\nBest regards,\nMomcozy Customer Support Team\n\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to cooperate with us in resolving this issue. We truly appreciate your understanding.<br> <br>We have arranged a new shipment for you. Once dispatched, the package is expected to be delivered within <strong>3–7 business days</strong>. If you wish, you may contact us again after <strong>48–72 hours</strong> to request the tracking number.<br><br>Thank you again for your cooperation and patience.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br></div>",
"plain_body": "Hello,\n \nThank you for taking the time to cooperate with us in resolving this issue. We truly appreciate your understanding.\n \nWe have arranged a new shipment for you. Once dispatched, the package is expected to be delivered within 3–7 business days. If you wish, you may contact us again after 48–72 hours to request the tracking number.\n\nThank you again for your cooperation and patience.\n \nBest regards,\nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hi,\n\n\n\nYes the address is correct and any colour is fine. I have also done all the trouble shooting steps.\n\n\n\nThanks,\n\n\n\nDamola\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi, <div><br></div><div>Yes the address is correct and any colour is fine. I have also done all the trouble shooting steps. </div><div><br></div><div>Thanks, </div><div><br></div><div>Damola <br><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
"plain_body": "Hi, \n Yes the address is correct and any colour is fine. I have also done all the trouble shooting steps. \n Thanks, \n Damola \n Sent from my iPhone",
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"body": "Hello,\n\nThank you for your message.\n\nWe are truly sorry to hear about the trouble you are experiencing with your pumps, especially given how important they are for you and your baby. We completely understand how urgent this is and want to assist you as quickly as possible.\n\nTo proceed with the replacement, could you please confirm if we should send the new pump to the address we have on file:\n\nName: Adedamola Jaiyeola\nAddress: 35 Rolling Mills Rd, Unit N1005, Toronto, Ontario, Canada, M5A 0V6\nPhone No: 2263780214\n\nAlso, have you had a chance to try the troubleshooting steps we previously provided?\n\nLastly, if the original color is not available, would you be willing to receive a different color? Please let us know with a simple Yes or No.\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello, <br> <br>Thank you for your message.<br> <br>We are truly sorry to hear about the trouble you are experiencing with your pumps, especially given how important they are for you and your baby. We completely understand how urgent this is and want to assist you as quickly as possible.<br> <br>To proceed with the replacement, could you please confirm if we should send the new pump to the address we have on file:<br> <br>Name: Adedamola Jaiyeola<br>Address: 35 Rolling Mills Rd, Unit N1005, Toronto, Ontario, Canada, M5A 0V6<br>Phone No: 2263780214<br> <br>Also, have you had a chance to try the troubleshooting steps we previously provided?<br> <br>Lastly, if the original color is not available, would you be willing to receive a different color? Please let us know with a simple Yes or No.<br> <br>Looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello, \n \nThank you for your message.\n \nWe are truly sorry to hear about the trouble you are experiencing with your pumps, especially given how important they are for you and your baby. We completely understand how urgent this is and want to assist you as quickly as possible.\n \nTo proceed with the replacement, could you please confirm if we should send the new pump to the address we have on file:\n \nName: Adedamola Jaiyeola\nAddress: 35 Rolling Mills Rd, Unit N1005, Toronto, Ontario, Canada, M5A 0V6\nPhone No: 2263780214\n \nAlso, have you had a chance to try the troubleshooting steps we previously provided?\n \nLastly, if the original color is not available, would you be willing to receive a different color? Please let us know with a simple Yes or No.\n \nLooking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\n\n\nI am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad\n\n\n\nSee in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed\n\n\n\nThis is just 3 months in usage, please help- it’s urgent.\n\n\n\nSN: M9BP270NRD0250825371A0A59UFN20049\n\n\n\nThanks,\n\n\n\nDamola\n\n\n\nSent from my iPhone\n\n\n\n> On 24 Mar 2026, at 09:25, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n\n> Hello. I am following up\n>\n>\n> How do I get a new motor?\n>\n>\n>\n> I tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!!\n>\n>\n>\n> > On 24 Mar 2026, at 07:35, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n>\n> > I said I can turn it on but the suction isn’t working - it’s useless as it is\n> >\n> > Sent from my iPhone\n> >\n> >\n> >\n> > > On 24 Mar 2026, at 07:33, Kate (Momcozy support) <support@momcozy.com> wrote:\n> >\n> > > \n> > >\n> > > Dear Adedamola Atekoja,\n> > >\n> > > We appreciate you reaching out to us about this issue.\n> > > Besides what you have already mentioned, could you please share more details about where the product is not working as expected again?\n> > > （such as suction becomes weak or difficulty turning it on)\n> > > Please feel free to contact us again, and we're here to help.\n> > >\n> > > Looking forward to your reply.\n> > >\n> > > Best regards,\n> > > Momcozy Customer Support Team\n> > >\n> > >\n> > >\n> > > This email is a service from Momcozy. Delivered by Zendesk\n> > >\n> > >\n> > > On March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n> > >\n> > > > 701-2883536-0726644\n> > > >\n> > > >\n> > > > I ordered this from Amazon Canada\n> > > >\n> > > > Sent from my iPhone\n> > > >\n> > > >\n> > > >\n> > > > > On 24 Mar 2026, at 07:24, Kate (Momcozy support) <support@momcozy.com> wrote:\n> > > >\n> > > > > \n> > > > >\n> > > > > Dear Adedamola Atekoja,\n> > > > >\n> > > > > Thank you for contacting us.\n> > > > > In order for us to check the details accurately and quickly, could you please provide us with your order number?\n> > > > > With this information, we can better assist you.\n> > > > > We look forward to your reply.\n> > > > >\n> > > > > Best regards,\n> > > > > Momcozy Customer Support Team\n> > > > >\n> > > > >\n> > > > >\n> > > > > This email is a service from Momcozy. Delivered by Zendesk\n> > > > >\n> > > > >\n> > > > > On March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n> > > > >\n> > > > > > Hello,\n> > > > > >\n> > > > > > I purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty.\n> > > > > >\n> > > > > > It comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning.\n> > > > > >\n> > > > > > Please help to send another one as this is the only pump I have and it’s been barely 2 months of usage.\n> > > > > >\n> > > > > > Let me know what details you need.\n> > > > > >\n> > > > > > Thanks,\n> > > > > >\n> > > > > > Damola\n> > > > > >\n> > > > > > Sent from my iPhone\n> > > > >\n> > > > > [9JP2DW-NY313]\n> > > >\n> > > > [9JP2DW-NY313]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello, <div><div><br></div><div>I am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad </div><div><br></div><div>See in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed </div><div><br></div><div>This is just 3 months in usage, please help- it’s urgent. </div></div><div><div></div><div><br></div><div>SN: M9BP270NRD0250825371A0A59UFN20049</div></div><div><br></div><div>Thanks, </div><div><br></div><div>Damola </div><div><br><div dir=\"ltr\">Sent from my iPhone</div><div dir=\"ltr\"><br><blockquote>On 24 Mar 2026, at 09:25, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">Hello. I am following up <div><br></div><div>How do I get a new motor? </div><div><br></div><div>I tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!! </div><div><div dir=\"ltr\"><br><blockquote>On 24 Mar 2026, at 07:35, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">I said I can turn it on but the suction isn’t working - it’s useless as it is <br><div dir=\"ltr\">Sent from my iPhone</div><div dir=\"ltr\"><br><blockquote>On 24 Mar 2026, at 07:33, Kate (Momcozy support) <support@momcozy.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">\n \n \n\n<div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <p dir=\"auto\"></p><div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Dear Adedamola Atekoja,</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">We appreciate you reaching out to us about this issue.<br>Besides what you have already mentioned, could you please share more details about where the product is not working as expected again?<br>（such as suction becomes weak or difficulty turning it on)<br>Please feel free to contact us again, and we're here to help.</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Looking forward to your reply.</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Best regards,<br>Momcozy Customer Support Team</p></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><span style=\"font-size: 16px; color: rgb(15, 17, 17); -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(255, 255, 255);\">701-2883536-0726644</span><div><font color=\"#0f1111\" size=\"3\"><span style=\" -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(255, 255, 255);\"><br></span></font></div><div><font color=\"#0f1111\" size=\"3\"><span style=\" -webkit-tap-highlight-color: rgba(0, 0, 0, 0); background-color: rgb(255, 255, 255);\">I ordered this from Amazon Canada <br></span></font><div dir=\"ltr\">Sent from my iPhone</div><div dir=\"ltr\"><br><blockquote>On 24 Mar 2026, at 07:24, Kate (Momcozy support) <support@momcozy.com> wrote:<br><br></blockquote></div><blockquote><div dir=\"ltr\">\n \n \n\n<div style=\" font-size: 14px; line-height: 1.5; color: #444444;\">\n <p dir=\"auto\"></p><div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Dear Adedamola Atekoja,</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Thank you for contacting us.<br>In order for us to check the details accurately and quickly, could you please provide us with your order number?<br>With this information, we can better assist you.<br>We look forward to your reply.</p><p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Best regards,<br>Momcozy Customer Support Team</p></div>\n </div><br>\n <div style=\" font-size: 12px; line-height: 1.5; color: #49545c; padding-top: 10px; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div><br>\n <div>\n <div>On March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:<br></div>\n <blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\">Hello, \n<br>\n<br>I purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty. \n<br>\n<br>It comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning. \n<br>\n<br>Please help to send another one as this is the only pump I have and it’s been barely 2 months of usage. \n<br>\n<br>Let me know what details you need. \n<br>\n<br>Thanks, \n<br>\n<br>Damola \n<br>\n<br>Sent from my iPhone\n<br></blockquote>\n </div>\n\n<span style=\"color: #FFFFFF;\">[9JP2DW-NY313]</span>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div><span style=\"color: #FFFFFF;\">[9JP2DW-NY313]</span></blockquote>\n </div>\n\n<div style=\"display: none;\"> <div> </div></div></div></blockquote></div></blockquote></div></div></blockquote></div></div>",
"plain_body": "Hello, \n I am not sure why Momcozy sent me bad pumps but the 2nd one is now also bad \n See in the attached video the pump I complained about earlier and the 2nd pair which is now also spoilt. I am only left with the one that was sent to me and I have a baby to feed \n This is just 3 months in usage, please help- it’s urgent. \n SN: M9BP270NRD0250825371A0A59UFN20049 \n Thanks, \n Damola \n Sent from my iPhone \n On 24 Mar 2026, at 09:25, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n\n Hello. I am following up \n How do I get a new motor? \n I tried this ‘ Remove all accessories, turn on the motor, and place a small strip of paper over the suction hole—if the paper doesn't flutter, the motor might be faulty’ - and yes the motor is faulty!!!! \n On 24 Mar 2026, at 07:35, Adedamola Atekoja <adedamolaatekoja@yahoo.com> wrote:\n\n I said I can turn it on but the suction isn’t working - it’s useless as it is \n Sent from my iPhone \n On 24 Mar 2026, at 07:33, Kate (Momcozy support) <support@momcozy.com> wrote:\n\n \n \n \n\n \n Dear Adedamola Atekoja, We appreciate you reaching out to us about this issue.\nBesides what you have already mentioned, could you please share more details about where the product is not working as expected again?\n（such as suction becomes weak or difficulty turning it on)\nPlease feel free to contact us again, and we're here to help. Looking forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 24, 2026 at 11:31:51 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n \n 701-2883536-0726644 \n I ordered this from Amazon Canada \n Sent from my iPhone \n On 24 Mar 2026, at 07:24, Kate (Momcozy support) <support@momcozy.com> wrote:\n\n \n \n \n\n \n Dear Adedamola Atekoja, Thank you for contacting us.\nIn order for us to check the details accurately and quickly, could you please provide us with your order number?\nWith this information, we can better assist you.\nWe look forward to your reply. Best regards,\nMomcozy Customer Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n On March 24, 2026 at 11:21:56 AM UTC, Adedamola Atekoja adedamolaatekoja@yahoo.com wrote:\n \n Hello, \n\n\n\nI purchased the M9 breast pump early this year from Amazon.ca, I started using it after I gave birth in February 2026 and one of the actual motor/pump is faulty. \n\n\n\nIt comes on and starts counting but does not suction or make the vibrating noise that the 2nd pump does, it has nothing to do with set up as the actual pump isn’t functioning. \n\n\n\nPlease help to send another one as this is the only pump I have and it’s been barely 2 months of usage. \n\n\n\nLet me know what details you need. \n\n\n\nThanks, \n\n\n\nDamola \n\n\n\nSent from my iPhone\n\n \n \n\n[9JP2DW-NY313]\n\n [9JP2DW-NY313]",
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