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"ticket": {
"ticket_id": "1257039",
"subject": "Broken flange- 2nd issue",
"description": "This is a follow-up to your previous request #968436 \"M9 broken pieces\"\n\nHi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below:\n\nI purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you ,\n\nMia\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n\nHello,\n\nI purchased the M9 hands free pump on Amazon and have used it for a few months now. \n\nOrder 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n\nIt has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you, Mia \n\n[VYGY5L-3XM0L]\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you ,\n\nMia\n\nThis email is a service from Momcozy. Delivered by Zendesk\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\nHello,\n\nI purchased the M9 hands free pump on Amazon and have used it for a few months now. \n\nOrder 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n\nIt has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you, Mia \n\n[VYGY5L-3XM0L]",
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"text": "Hi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below: \n I purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\n Thank you , Mia This email is a service from Momcozy. Delivered by Zendesk On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n Hello, \n I purchased the M9 hands free pump on Amazon and have used it for a few months now. \n Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)- One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you, Mia \n\n \n [VYGY5L-3XM0L] \n One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you , \n Mia \n \n This email is a service from Momcozy. Delivered by Zendesk \n On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote: Hello, \n I purchased the M9 hands free pump on Amazon and have used it for a few months now. \n Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)- One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you, Mia \n \n \n [VYGY5L-3XM0L]"
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"ticket": {
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"subject": "Broken flange- 2nd issue",
"description": "This is a follow-up to your previous request #968436 \"M9 broken pieces\"\n\nHi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below:\n\nI purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\n\nThank you ,\n\nMia\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n\nHello,\n\nI purchased the M9 hands free pump on Amazon and have used it for a few months now. \n\nOrder 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n\nIt has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you, Mia \n\n\n\n[VYGY5L-3XM0L]\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you ,\n\nMia\n\n\nThis email is a service from Momcozy. Delivered by Zendesk\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\nHello,\n\nI purchased the M9 hands free pump on Amazon and have used it for a few months now. \n\nOrder 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n\nIt has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\nThank you, Mia \n\n\n\n[VYGY5L-3XM0L]",
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"body": "Hi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below:\n\n\nI purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n \n\nThank you ,\n\nMia\n\n\n\nThis email is a service from Momcozy. Delivered by Zendesk\n\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n\n> Hello,\n>\n>\n> I purchased the M9 hands free pump on Amazon and have used it for a few months now.\n>\n>\n>\n> Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.\n>\n>\n>\n> It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\n>\n> One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n>\n>\n>\n> Thank you, Mia\n> \n\n[VYGY5L-3XM0L]\n\n\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\n\n\nThank you ,\n\n\n\nMia\n\n\n\n\n\nThis email is a service from Momcozy. Delivered by Zendesk\n\n\n\nOn January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n\nHello,\n\n\n\nI purchased the M9 hands free pump on Amazon and have used it for a few months now.\n\n\n\nOrder 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.\n\n\n\nIt has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-\n\nOne of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\n\n\nThank you, Mia\n\n\n\n\n\n\n\n[VYGY5L-3XM0L]",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div dir=\"auto\">Hi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below:<div dir=\"auto\"><br></div><div dir=\"auto\">I <span style=\"background-color: rgb(18,19,24); color: rgb(43,46,47); font-size: 14px;\">purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump.</span><div dir=\"auto\"><div style=\"background-color: rgb(18,19,24); font-size: 14px; line-height: 1.5; color: rgb(68,68,68);\" dir=\"auto\"><p dir=\"auto\" style=\"color: rgb(43,46,47); line-height: 22px; margin: 15px 0px;\">One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?<br><img src=\"https://rootglobal.zendesk.com/attachments/token/b1ChXkoPuLg6WqWCkBOdmG62g/?name=1000018746.jpg\" style=\"max-width: 100%; height: auto;\"><br><br></p><p dir=\"auto\" style=\"color: rgb(43,46,47); line-height: 22px; margin: 15px 0px;\">Thank you ,</p><p dir=\"auto\" style=\"color: rgb(43,46,47); line-height: 22px; margin: 15px 0px;\">Mia</p><p dir=\"auto\"></p></div><br style=\"font-size: 12.8px; background-color: rgb(18,19,24);\"><div style=\"background-color: rgb(18,19,24); font-size: 12px; line-height: 1.5; color: rgb(73,84,92); padding-top: 10px; margin: 10px 0px 14px;\" dir=\"auto\">This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"text-decoration: none; color: black;\" rel=\"noreferrer\">Zendesk</a></div><br style=\"font-size: 12.8px; background-color: rgb(18,19,24);\"><div style=\"font-size: 12.8px; background-color: rgb(18,19,24);\" dir=\"auto\"><div>On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova <a href=\"mailto:mialaurencordova@gmail.com\" style=\"text-decoration: none; color: rgb(168,199,250);\" rel=\"noreferrer\">mialaurencordova@gmail.com</a> wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I purchased the M9 hands free pump on Amazon and have used it for a few months now. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. </div><div dir=\"auto\"><br></div><div dir=\"auto\">It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-</div><div dir=\"auto\">One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you, Mia <br><img src=\"https://mobile-webview.gmail.com/-1623100307/-1101549107106335440\" style=\"max-width: 100%; height: auto;\"><br><br></div><div dir=\"auto\"><br></div></div></blockquote></div><span style=\"font-size: 12.8px; background-color: rgb(18,19,24);\">[VYGY5L-3XM0L]</span></div><div dir=\"auto\"><br></div><div dir=\"auto\">One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you ,</div><div dir=\"auto\"><br></div><div dir=\"auto\">Mia</div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\">This email is a service from Momcozy. Delivered by Zendesk</div><div dir=\"auto\"><br></div><div dir=\"auto\">On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova <a href=\"mailto:mialaurencordova@gmail.com\" rel=\"noreferrer\">mialaurencordova@gmail.com</a> wrote:</div><div dir=\"auto\">Hello,</div><div dir=\"auto\"><br></div><div dir=\"auto\">I purchased the M9 hands free pump on Amazon and have used it for a few months now. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. </div><div dir=\"auto\"><br></div><div dir=\"auto\">It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)-</div><div dir=\"auto\">One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you, Mia </div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\">[VYGY5L-3XM0L]</div></div></div></div>",
"plain_body": "Hi there, I'm reaching out again because the flange has broken again on the pump that I'm using. The information is the same as when I reached out a few months ago and it is below: \n I purchased it on Amazon. Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this?\n\n\n Thank you , Mia This email is a service from Momcozy. Delivered by Zendesk On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote:\n Hello, \n I purchased the M9 hands free pump on Amazon and have used it for a few months now. \n Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)- One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you, Mia \n\n\n \n [VYGY5L-3XM0L] \n One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you , \n Mia \n \n This email is a service from Momcozy. Delivered by Zendesk \n On January 22, 2026 at 3:15:09 AM UTC, Mia Cordova mialaurencordova@gmail.com wrote: Hello, \n I purchased the M9 hands free pump on Amazon and have used it for a few months now. \n Order 113-5989756-3640202. The UPC code is 810123504954, M9 breast pump. \n It has lost suction (I tried troubleshooting and reassembling)- I think it is because two pieces have broken, one yesterday and the same piece on the other side today. It is the white piece that clicks into the top lid of the collection part (screenshot attached with it circled)- One of the white curved lip parts that clicks down into the pink cap has snapped off on each unit)- are there replacement parts available for this? \n Thank you, Mia \n \n \n [VYGY5L-3XM0L]",
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