提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255459",
"subject": "Call with Caller +1 (208) 317-9005",
"description": "Call from: +1 (208) 317-9005\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 3:16:50 PM UTC",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T15:17:08Z",
"updated_at": "2026-05-13T15:34:41Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "Cx pump is not turning on.",
"agents_notes": "Cx pump is not turning on.",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2,
"system": 1
}
},
"messages": [
{
"conversation_id": "57888806432793",
"type": "Comment",
"created_at": "2026-05-13T15:34:41Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer reported one of two breast pumps (left side) not turning on despite multiple attempts, including holding power button and using power cable. Product was purchased via Amazon on May 2 and delivered May 3, about 10 days prior to the call, and is still under warranty. Customer has the carrying case, cable, manuals, but uncertain about original product box. Serial number was obtained by scanning the QR code on the pump and verified with the agent. Customer sent a video to support@momcozy.com demonstrating the issue. Agent verified customer details and shipping address (Sandy Workman, 825 Sylmar Avenue, Pocatello, Idaho 83201, phone (208) 317-9005). Agent processed a warranty replacement reshipment, expected delivery within 3 to 7 business days from local warehouse. Customer received email confirmation of replacement order on the call. Customer expressed satisfaction with resolution; agent requested survey feedback post-call. Case status: Replacement processed, awaiting delivery; no further action needed from customer currently. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57888815153561",
"type": "Comment",
"created_at": "2026-05-13T15:34:34Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01AgentHi. Thank you for calling OC. This is Kathy. How can I help you?00:07CustomerHi. I've got, uh, some breast pumps here, and, uh, 1 of them is just not turning on anymore. So was calling to see if I can try and get some assistance with it, see if we can get these things to turn on or what we need to do to warranty them or, basically, what we need to do to fix this.00:25AgentOkay. So thank you so much, sir, for letting me know your concern, and I apologize for the inconvenience. Okay? Having said you, sir, have you tried to press and hold the power button for about 2 to 5 seconds?00:41CustomerYes. I've tried doing that. I also tried doing that with, like, it plugged into the power, thinking maybe if, you know, the power cable being plugged in, I've held it for, like, a minute. When I put it because it's a portable 1. Um, when it's in its case, the case shows that it is fully charged.01:00CustomerMhmm. And the the right side will turn on. But the left side, no matter how long we hold it, no matter what we do, upside all different combinations of, like, press and hold the power button and the plus or minus button. Like, I've tried all those sorts of things, and I just cannot get this this 1 to turn on.01:19AgentI see. So I do apologize, sir, for the inconvenience. Okay? But, yeah, nothing to worry. Let me check your options.01:27AgentSir, may I know, um, where did you purchase the product?01:32CustomerUm, Amazon.01:34AgentAnd do you happen to have the Amazon order number so that I can check your order? Sure.01:52CustomerOkay. That order number is do order details. Order number is it's kinda long, so bear with me. 113Dash1890439Dash4820243.02:22AgentOkay. So, sir, I am going to repeat it back to you. That would be 11318904394820243. Is that correct?02:39CustomerCorrect. And they were purchased on May 2 and delivered on May 3, so they're 10 days old.02:46AgentI understand, sir. Let me double check. Okay?02:50CustomerThank you.02:53AgentAlright. So as per checking it here, sir, that the product is still under the warranty. So, yeah, um, definitely, sir, we can go ahead and process a replacement for you. K? Okay.03:07AgentAlright. So in line with this, sir, do you happen to have still the original box for the packaging of your palm?03:16CustomerI believe we do. Yes. I'm not a 100% certain because I think we kept it. Mhmm. But I believe that we still have it.03:24CustomerI I have the carrying case for it, the cable, the manuals. I just don't know if we have the case for it.03:32AgentOkay. It's already fine, sir, even though you may not be able to provide the UDI since that is located at the back seat. That is totally fine, sir. We can go ahead and proceed instead on the serial number on the phone. So are you with your branch pump right now?03:52CustomerYes. Well, I'm I've got them in my hand.03:54AgentOkay. So as you can see, sir, at the back of the pump motor, there is a QR code. Can you scan the QR code, sir, so that we can check the SN number?04:10CustomerLet me find that QR code.04:15AgentOkay.04:27CustomerThere we go. Okay. The QR code is AIRSoAlphaIndiaRomeo131080100487910FAsInFoxtrot005AAsInAlphaDAsInDelta00272.05:00AgentAlright. So to confirm, sir, that is AIRForAir131080100487910FForFrank005AForAlphaDForDelta, 00272. Is that correct?05:23CustomerThat is correct.05:25AgentOkay. Got it. And, sir, would you mind me asking, will you be able to send us an email through support@momcozy.com while we are on call that you are trying to turn on your phone. Will you be able to do that?05:41CustomerOkay. You want me to send it to momcozy?05:44AgentSupport@momcozy.com, sir.05:48CustomerSupport@momcozy.Dotcom.Dotcom. And what do you want me to say in there?05:58AgentA short video that you are trying to turn on the breast pump, and then the details, sir, for the reshipment, such as your name, the shipping address, and then the contact number. In the event, sir, that you might not be able to do that while we are on call, I can go ahead and send you an email, and then all you need to do is just to reply on my email. Will that be work for you?06:27CustomerI should be able to do it while we're on the phone. Give me 1 second. Unless it won't let me record while we're on the phone. So me a check to do that.06:35AgentYes, sir. Just let me know your options. Okay? I'll stay on the line. Just give me a heads up regarding your options.06:42CustomerHere is the the pump not turning on. Alright. Let me see. Video. Yeah.06:57CustomerThat that won't work, but I think I have another app that can let me do this. Give me 1 second.07:01AgentSure.08:04CustomerOkay. I think I have the video, so let me send it real quick. Okay. I just hit send on that. Okay.08:54CustomerIt just went through.08:58AgentOkay. So let me go ahead, sir, and check. May I know, sir, what is the email address?09:05CustomerHadWorkman@Gmail.com.09:09AgentSir, is it okay if you spell it out for me?09:13CustomerYeah. H as in hotel, a as in alpha, d as in delta, and then Workman is whiskey Oscar Romeo kilo Mike alpha November. So w o r k m a n. So had Workman@Gmail.com.09:32AgentOkay. So, actually, you are cutting in and out. So I just have here h for hotel, a for alpha, d for delta. Is it for head. Right?09:43AgentAnd then w for whiskey? Is it o for Oscar, say, and then r for Romeo? KforKai,workman@Gmail.com. Had workman@Gmail.com.10:02CustomerCorrect. So hadworkman@Gmail.com.10:07AgentOkay. Got it. So let me check, sir. Maybe it's kinda loading here on my end. Okay?10:13AgentAnd to confirm that you sent the details through support@momcozy.com. Right?10:19CustomerYeah. Let me double check. Yeah. Support at mom oh, hold on. Yeah.10:26CustomerSupport@momcozy.com.10:28AgentOkay. So let me go ahead and try to refresh my system. Maybe it's kinda loading. Okay? Hold on, sir.10:34AgentPlease bear with me. Alright, sir. So, yeah, I already checked, sir, the order I mean, the email, and allow me to process the reshipment for you. Okay? So please bear with me.11:00AgentHold on, sir.11:01CustomerHow long does it typically take for them to show up considering it's you know, we we kinda need the breast. Mhmm.11:09AgentTotally understand, sir. Okay, sir. I am going to put you on a silent hold, and then I'll be back between a minute or 2. Okay? So please just stay on the line, sir.11:24CustomerOkay.12:31AgentAlright. So, sir, thank you so much for patiently holding. And before I process, sir, the reshipment, I just wanna make sure that I got everything correct to you. Okay? So please bear with me, sir, and let's work hand on hand regarding the reshipment details.12:47AgentUm, to confirm that your first and last name, that would be Sandy Workman. Is that correct?12:53CustomerThat is correct.12:55AgentOkay. And for the shipping address, sir, please correct me if I am wrong, though I'm just basing here on the email address here. That is 825 Sylmar Avenue. And then the city says Pocatello. Is that correct?13:18CustomerCorrect. So 825SylmarAvenue, and then the city is Pocatello. The state's Idaho. ZIP code is 83201.13:26AgentSir. Idaho 83201 United States. And then to confirm that your, um, contact number, (208) 317-9005. Is that correct, sir?13:38CustomerThat is correct.13:40AgentAlright. So since, sir, everything is already validated on your end, let me now go ahead and proceed with the reshipment. Okay?13:48CustomerOkay.13:55AgentAlright. So, sir, I just successfully processed the reshipment for you. And, of course, before I let you go, I just wanted to have an assurance regarding on our transaction for today. So allow me to create an email for you, sir. Okay?14:09AgentHold on. Okay. And once14:13CustomerHow long does the14:14Agentyour oh, go ahead. Go ahead. I'm sorry. Sorry to interrupt. Go ahead, sir.14:21CustomerHow what's the shipping time frame?14:25AgentMessage rates say that you might receive the product 3 to 7 business days since it will be coming from the local warehouse, sir, but nothing to worry. The assurance say that you might receive the product is, um, a 100% safe. Okay?14:41CustomerOkay.14:43AgentAnd, sir, um, while creating an email for you, may I know how are you doing today?14:49CustomerI'm good.14:51AgentMhmm. Okay. So, sir, I just sent you an email confirmation. So may you please verify whenever you receive it or not?15:00CustomerYeah. Hold on. My email is loading.15:15AgentSo have you ever received surgery confirmation?15:19CustomerIt hasn't shown up yet.15:22AgentOh, May how15:29Customerdo Here we go. Just got it.15:30AgentYour phone by okay. So just to confirm, sir, that you already received, right, the email?15:38CustomerYep. I got it.15:40AgentAlright. Perfect. So, sir, is there anything else?15:44CustomerNo. That's it.15:46AgentOkay. And I'm glad, sir, that we got the replacement started for you. And before I let you go, sir, could I ask a quick personal favor?15:58CustomerSure.15:59AgentMhmm. Okay. So you will receive a text or email with a 30 second survey since my manager review those scores every week to see how I am doing. And if you are satisfied, sir, with the way I handled your call with my resolution, I really appreciate it, sir, if you could take a moment for me to have the good survey, sir, since your honest feedback helps me go as an agent as well.16:29CustomerUh, Yeah. If I see it, I'll I'll complete it.16:32AgentOh, thank you so much for that 1, sir, and I am looking forward. Okay? So I believe so that we are all set for today. Once again, sir, this is Kathy. Thank you so much for calling and choosing, ma'am.16:44AgentSo please have a great day ahead. Bye for now, and take care, sir. Okay?16:48CustomerThank you. Bye bye.16:49AgentTake care. Mhmm. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57888854144409",
"type": "Comment",
"created_at": "2026-05-13T15:34:33Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: Inbound\nIssue Details: Cx pump is not turning on.\nResolution Offered: Troubleshooting | Process rep. \nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A"
},
{
"conversation_id": "57888814013593",
"type": "VoiceComment",
"created_at": "2026-05-13T15:34:08Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (208) 317-9005\nCall Details:\n\nCall from: +1 (208) 317-9005\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 15:16:50 UTC\nLocation: Pocatello, Idaho, United States\nAnswered by: CT-Cathy\nLength of phone call: 17 minutes, 16 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAf65f31b6ab8d2224b3f94f6d4940b1bf/twilio/call/recording"
},
{
"conversation_id": "57888801933209",
"type": "Comment",
"created_at": "2026-05-13T15:33:02Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "",
"text": "Request #1255492 \"Breast pump not working\" was closed and merged into this request. Last comment in request #1255492: \n Here is the video of the pump not turning on. \n Name: Hadley Workman\n\nAddress. 825 Filmore Ave, Pocatello, ID 83201 \n Phone: 208-317-9005"
},
{
"conversation_id": "57888800530969",
"type": "Comment",
"created_at": "2026-05-13T15:32:32Z",
"author_id": "42730858332313",
"author_name": "CT-Cathy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nI would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.\n \nWe have made arrangements for the shipment of your new pumps. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days.\n \nShould you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.\n \nWe also kindly ask you to take a moment to complete the survey you’ll receive after this interaction. Your feedback helps us improve our service. 😊\n \nWishing you all the best and a pleasant day ahead.\n \nBest regards,\n \nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57888524353305",
"type": "Comment",
"created_at": "2026-05-13T15:17:08Z",
"author_id": "57888554494489",
"author_name": "Caller +1 (208) 317-9005",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (208) 317-9005\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 3:16:50 PM UTC"
}
]
}
conversation_raw_json
{
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"body": "#### **Call summary:**\n\n\n- Customer reported one of two breast pumps (left side) not turning on despite multiple attempts, including holding power button and using power cable.\n- Product was purchased via Amazon on May 2 and delivered May 3, about 10 days prior to the call, and is still under warranty.\n- Customer has the carrying case, cable, manuals, but uncertain about original product box.\n- Serial number was obtained by scanning the QR code on the pump and verified with the agent.\n- Customer sent a video to support@momcozy.com demonstrating the issue.\n- Agent verified customer details and shipping address (Sandy Workman, 825 Sylmar Avenue, Pocatello, Idaho 83201, phone (208) 317-9005).\n- Agent processed a warranty replacement reshipment, expected delivery within 3 to 7 business days from local warehouse.\n- Customer received email confirmation of replacement order on the call.\n- Customer expressed satisfaction with resolution; agent requested survey feedback post-call.\n- Case status: Replacement processed, awaiting delivery; no further action needed from customer currently.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer reported one of two breast pumps (left side) not turning on despite multiple attempts, including holding power button and using power cable.</li><li>Product was purchased via Amazon on May 2 and delivered May 3, about 10 days prior to the call, and is still under warranty.</li><li>Customer has the carrying case, cable, manuals, but uncertain about original product box.</li><li>Serial number was obtained by scanning the QR code on the pump and verified with the agent.</li><li>Customer sent a video to support@momcozy.com demonstrating the issue.</li><li>Agent verified customer details and shipping address (Sandy Workman, 825 Sylmar Avenue, Pocatello, Idaho 83201, phone (208) 317-9005).</li><li>Agent processed a warranty replacement reshipment, expected delivery within 3 to 7 business days from local warehouse.</li><li>Customer received email confirmation of replacement order on the call.</li><li>Customer expressed satisfaction with resolution; agent requested survey feedback post-call.</li><li>Case status: Replacement processed, awaiting delivery; no further action needed from customer currently.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer reported one of two breast pumps (left side) not turning on despite multiple attempts, including holding power button and using power cable. Product was purchased via Amazon on May 2 and delivered May 3, about 10 days prior to the call, and is still under warranty. Customer has the carrying case, cable, manuals, but uncertain about original product box. Serial number was obtained by scanning the QR code on the pump and verified with the agent. Customer sent a video to support@momcozy.com demonstrating the issue. Agent verified customer details and shipping address (Sandy Workman, 825 Sylmar Avenue, Pocatello, Idaho 83201, phone (208) 317-9005). Agent processed a warranty replacement reshipment, expected delivery within 3 to 7 business days from local warehouse. Customer received email confirmation of replacement order on the call. Customer expressed satisfaction with resolution; agent requested survey feedback post-call. Case status: Replacement processed, awaiting delivery; no further action needed from customer currently. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"created_at": "2026-05-13T15:34:41Z",
"metadata": {
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Hi. Thank you for calling OC. This is Kathy. How can I help you?\n**00:07** **Customer** Hi. I've got, uh, some breast pumps here, and, uh, 1 of them is just not turning on anymore. So was calling to see if I can try and get some assistance with it, see if we can get these things to turn on or what we need to do to warranty them or, basically, what we need to do to fix this.\n**00:25** **Agent** Okay. So thank you so much, sir, for letting me know your concern, and I apologize for the inconvenience. Okay? Having said you, sir, have you tried to press and hold the power button for about 2 to 5 seconds?\n**00:41** **Customer** Yes. I've tried doing that. I also tried doing that with, like, it plugged into the power, thinking maybe if, you know, the power cable being plugged in, I've held it for, like, a minute. When I put it because it's a portable 1. Um, when it's in its case, the case shows that it is fully charged.\n**01:00** **Customer** Mhmm. And the the right side will turn on. But the left side, no matter how long we hold it, no matter what we do, upside all different combinations of, like, press and hold the power button and the plus or minus button. Like, I've tried all those sorts of things, and I just cannot get this this 1 to turn on.\n**01:19** **Agent** I see. So I do apologize, sir, for the inconvenience. Okay? But, yeah, nothing to worry. Let me check your options.\n**01:27** **Agent** Sir, may I know, um, where did you purchase the product?\n**01:32** **Customer** Um, Amazon.\n**01:34** **Agent** And do you happen to have the Amazon order number so that I can check your order? Sure.\n**01:52** **Customer** Okay. That order number is do order details. Order number is it's kinda long, so bear with me. 113Dash1890439Dash4820243.\n**02:22** **Agent** Okay. So, sir, I am going to repeat it back to you. That would be 11318904394820243. Is that correct?\n**02:39** **Customer** Correct. And they were purchased on May 2 and delivered on May 3, so they're 10 days old.\n**02:46** **Agent** I understand, sir. Let me double check. Okay?\n**02:50** **Customer** Thank you.\n**02:53** **Agent** Alright. So as per checking it here, sir, that the product is still under the warranty. So, yeah, um, definitely, sir, we can go ahead and process a replacement for you. K? Okay.\n**03:07** **Agent** Alright. So in line with this, sir, do you happen to have still the original box for the packaging of your palm?\n**03:16** **Customer** I believe we do. Yes. I'm not a 100% certain because I think we kept it. Mhmm. But I believe that we still have it.\n**03:24** **Customer** I I have the carrying case for it, the cable, the manuals. I just don't know if we have the case for it.\n**03:32** **Agent** Okay. It's already fine, sir, even though you may not be able to provide the UDI since that is located at the back seat. That is totally fine, sir. We can go ahead and proceed instead on the serial number on the phone. So are you with your branch pump right now?\n**03:52** **Customer** Yes. Well, I'm I've got them in my hand.\n**03:54** **Agent** Okay. So as you can see, sir, at the back of the pump motor, there is a QR code. Can you scan the QR code, sir, so that we can check the SN number?\n**04:10** **Customer** Let me find that QR code.\n**04:15** **Agent** Okay.\n**04:27** **Customer** There we go. Okay. The QR code is AIRSoAlphaIndiaRomeo131080100487910FAsInFoxtrot005AAsInAlphaDAsInDelta00272.\n**05:00** **Agent** Alright. So to confirm, sir, that is AIRForAir131080100487910FForFrank005AForAlphaDForDelta, 00272. Is that correct?\n**05:23** **Customer** That is correct.\n**05:25** **Agent** Okay. Got it. And, sir, would you mind me asking, will you be able to send us an email through support@momcozy.com while we are on call that you are trying to turn on your phone. Will you be able to do that?\n**05:41** **Customer** Okay. You want me to send it to momcozy?\n**05:44** **Agent** Support@momcozy.com, sir.\n**05:48** **Customer** Support@momcozy.Dotcom.Dotcom. And what do you want me to say in there?\n**05:58** **Agent** A short video that you are trying to turn on the breast pump, and then the details, sir, for the reshipment, such as your name, the shipping address, and then the contact number. In the event, sir, that you might not be able to do that while we are on call, I can go ahead and send you an email, and then all you need to do is just to reply on my email. Will that be work for you?\n**06:27** **Customer** I should be able to do it while we're on the phone. Give me 1 second. Unless it won't let me record while we're on the phone. So me a check to do that.\n**06:35** **Agent** Yes, sir. Just let me know your options. Okay? I'll stay on the line. Just give me a heads up regarding your options.\n**06:42** **Customer** Here is the the pump not turning on. Alright. Let me see. Video. Yeah.\n**06:57** **Customer** That that won't work, but I think I have another app that can let me do this. Give me 1 second.\n**07:01** **Agent** Sure.\n**08:04** **Customer** Okay. I think I have the video, so let me send it real quick. Okay. I just hit send on that. Okay.\n**08:54** **Customer** It just went through.\n**08:58** **Agent** Okay. So let me go ahead, sir, and check. May I know, sir, what is the email address?\n**09:05** **Customer** HadWorkman@Gmail.com.\n**09:09** **Agent** Sir, is it okay if you spell it out for me?\n**09:13** **Customer** Yeah. H as in hotel, a as in alpha, d as in delta, and then Workman is whiskey Oscar Romeo kilo Mike alpha November. So w o r k m a n. So had Workman@Gmail.com.\n**09:32** **Agent** Okay. So, actually, you are cutting in and out. So I just have here h for hotel, a for alpha, d for delta. Is it for head. Right?\n**09:43** **Agent** And then w for whiskey? Is it o for Oscar, say, and then r for Romeo? KforKai,workman@Gmail.com. Had workman@Gmail.com.\n**10:02** **Customer** Correct. So hadworkman@Gmail.com.\n**10:07** **Agent** Okay. Got it. So let me check, sir. Maybe it's kinda loading here on my end. Okay?\n**10:13** **Agent** And to confirm that you sent the details through support@momcozy.com. Right?\n**10:19** **Customer** Yeah. Let me double check. Yeah. Support at mom oh, hold on. Yeah.\n**10:26** **Customer** Support@momcozy.com.\n**10:28** **Agent** Okay. So let me go ahead and try to refresh my system. Maybe it's kinda loading. Okay? Hold on, sir.\n**10:34** **Agent** Please bear with me. Alright, sir. So, yeah, I already checked, sir, the order I mean, the email, and allow me to process the reshipment for you. Okay? So please bear with me.\n**11:00** **Agent** Hold on, sir.\n**11:01** **Customer** How long does it typically take for them to show up considering it's you know, we we kinda need the breast. Mhmm.\n**11:09** **Agent** Totally understand, sir. Okay, sir. I am going to put you on a silent hold, and then I'll be back between a minute or 2. Okay? So please just stay on the line, sir.\n**11:24** **Customer** Okay.\n**12:31** **Agent** Alright. So, sir, thank you so much for patiently holding. And before I process, sir, the reshipment, I just wanna make sure that I got everything correct to you. Okay? So please bear with me, sir, and let's work hand on hand regarding the reshipment details.\n**12:47** **Agent** Um, to confirm that your first and last name, that would be Sandy Workman. Is that correct?\n**12:53** **Customer** That is correct.\n**12:55** **Agent** Okay. And for the shipping address, sir, please correct me if I am wrong, though I'm just basing here on the email address here. That is 825 Sylmar Avenue. And then the city says Pocatello. Is that correct?\n**13:18** **Customer** Correct. So 825SylmarAvenue, and then the city is Pocatello. The state's Idaho. ZIP code is 83201.\n**13:26** **Agent** Sir. Idaho 83201 United States. And then to confirm that your, um, contact number, (208) 317-9005. Is that correct, sir?\n**13:38** **Customer** That is correct.\n**13:40** **Agent** Alright. So since, sir, everything is already validated on your end, let me now go ahead and proceed with the reshipment. Okay?\n**13:48** **Customer** Okay.\n**13:55** **Agent** Alright. So, sir, I just successfully processed the reshipment for you. And, of course, before I let you go, I just wanted to have an assurance regarding on our transaction for today. So allow me to create an email for you, sir. Okay?\n**14:09** **Agent** Hold on. Okay. And once\n**14:13** **Customer** How long does the\n**14:14** **Agent** your oh, go ahead. Go ahead. I'm sorry. Sorry to interrupt. Go ahead, sir.\n**14:21** **Customer** How what's the shipping time frame?\n**14:25** **Agent** Message rates say that you might receive the product 3 to 7 business days since it will be coming from the local warehouse, sir, but nothing to worry. The assurance say that you might receive the product is, um, a 100% safe. Okay?\n**14:41** **Customer** Okay.\n**14:43** **Agent** And, sir, um, while creating an email for you, may I know how are you doing today?\n**14:49** **Customer** I'm good.\n**14:51** **Agent** Mhmm. Okay. So, sir, I just sent you an email confirmation. So may you please verify whenever you receive it or not?\n**15:00** **Customer** Yeah. Hold on. My email is loading.\n**15:15** **Agent** So have you ever received surgery confirmation?\n**15:19** **Customer** It hasn't shown up yet.\n**15:22** **Agent** Oh, May how\n**15:29** **Customer** do Here we go. Just got it.\n**15:30** **Agent** Your phone by okay. So just to confirm, sir, that you already received, right, the email?\n**15:38** **Customer** Yep. I got it.\n**15:40** **Agent** Alright. Perfect. So, sir, is there anything else?\n**15:44** **Customer** No. That's it.\n**15:46** **Agent** Okay. And I'm glad, sir, that we got the replacement started for you. And before I let you go, sir, could I ask a quick personal favor?\n**15:58** **Customer** Sure.\n**15:59** **Agent** Mhmm. Okay. So you will receive a text or email with a 30 second survey since my manager review those scores every week to see how I am doing. And if you are satisfied, sir, with the way I handled your call with my resolution, I really appreciate it, sir, if you could take a moment for me to have the good survey, sir, since your honest feedback helps me go as an agent as well.\n**16:29** **Customer** Uh, Yeah. If I see it, I'll I'll complete it.\n**16:32** **Agent** Oh, thank you so much for that 1, sir, and I am looking forward. Okay? So I believe so that we are all set for today. Once again, sir, this is Kathy. Thank you so much for calling and choosing, ma'am.\n**16:44** **Agent** So please have a great day ahead. Bye for now, and take care, sir. Okay?\n**16:48** **Customer** Thank you. Bye bye.\n**16:49** **Agent** Take care. Mhmm. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Thank you for calling OC. This is Kathy. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. I've got, uh, some breast pumps here, and, uh, 1 of them is just not turning on anymore. So was calling to see if I can try and get some assistance with it, see if we can get these things to turn on or what we need to do to warranty them or, basically, what we need to do to fix this.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So thank you so much, sir, for letting me know your concern, and I apologize for the inconvenience. Okay? Having said you, sir, have you tried to press and hold the power button for about 2 to 5 seconds?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. I've tried doing that. I also tried doing that with, like, it plugged into the power, thinking maybe if, you know, the power cable being plugged in, I've held it for, like, a minute. When I put it because it's a portable 1. Um, when it's in its case, the case shows that it is fully charged.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. And the the right side will turn on. But the left side, no matter how long we hold it, no matter what we do, upside all different combinations of, like, press and hold the power button and the plus or minus button. Like, I've tried all those sorts of things, and I just cannot get this this 1 to turn on.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. So I do apologize, sir, for the inconvenience. Okay? But, yeah, nothing to worry. Let me check your options.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sir, may I know, um, where did you purchase the product?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, Amazon.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And do you happen to have the Amazon order number so that I can check your order? Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. That order number is do order details. Order number is it's kinda long, so bear with me. 113Dash1890439Dash4820243.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, sir, I am going to repeat it back to you. That would be 11318904394820243. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct. And they were purchased on May 2 and delivered on May 3, so they're 10 days old.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I understand, sir. Let me double check. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So as per checking it here, sir, that the product is still under the warranty. So, yeah, um, definitely, sir, we can go ahead and process a replacement for you. K? Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So in line with this, sir, do you happen to have still the original box for the packaging of your palm?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I believe we do. Yes. I'm not a 100% certain because I think we kept it. Mhmm. But I believe that we still have it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I I have the carrying case for it, the cable, the manuals. I just don't know if we have the case for it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. It's already fine, sir, even though you may not be able to provide the UDI since that is located at the back seat. That is totally fine, sir. We can go ahead and proceed instead on the serial number on the phone. So are you with your branch pump right now?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. Well, I'm I've got them in my hand.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So as you can see, sir, at the back of the pump motor, there is a QR code. Can you scan the QR code, sir, so that we can check the SN number?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Let me find that QR code.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">There we go. Okay. The QR code is AIRSoAlphaIndiaRomeo131080100487910FAsInFoxtrot005AAsInAlphaDAsInDelta00272.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So to confirm, sir, that is AIRForAir131080100487910FForFrank005AForAlphaDForDelta, 00272. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. And, sir, would you mind me asking, will you be able to send us an email through support@momcozy.com while we are on call that you are trying to turn on your phone. Will you be able to do that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. You want me to send it to momcozy?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Support@momcozy.com, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Support@momcozy.Dotcom.Dotcom. And what do you want me to say in there?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">A short video that you are trying to turn on the breast pump, and then the details, sir, for the reshipment, such as your name, the shipping address, and then the contact number. In the event, sir, that you might not be able to do that while we are on call, I can go ahead and send you an email, and then all you need to do is just to reply on my email. Will that be work for you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I should be able to do it while we're on the phone. Give me 1 second. Unless it won't let me record while we're on the phone. So me a check to do that.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, sir. Just let me know your options. Okay? I'll stay on the line. Just give me a heads up regarding your options.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Here is the the pump not turning on. Alright. Let me see. Video. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:57</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That that won't work, but I think I have another app that can let me do this. Give me 1 second.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. I think I have the video, so let me send it real quick. Okay. I just hit send on that. Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It just went through.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>08:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So let me go ahead, sir, and check. May I know, sir, what is the email address?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">HadWorkman@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sir, is it okay if you spell it out for me?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. H as in hotel, a as in alpha, d as in delta, and then Workman is whiskey Oscar Romeo kilo Mike alpha November. So w o r k m a n. So had Workman@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So, actually, you are cutting in and out. So I just have here h for hotel, a for alpha, d for delta. Is it for head. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>09:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And then w for whiskey? Is it o for Oscar, say, and then r for Romeo? KforKai,workman@Gmail.com. Had workman@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:02</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct. So hadworkman@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Got it. So let me check, sir. Maybe it's kinda loading here on my end. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And to confirm that you sent the details through support@momcozy.com. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Let me double check. Yeah. Support at mom oh, hold on. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Support@momcozy.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So let me go ahead and try to refresh my system. Maybe it's kinda loading. Okay? Hold on, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>10:34</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Please bear with me. Alright, sir. So, yeah, I already checked, sir, the order I mean, the email, and allow me to process the reshipment for you. Okay? So please bear with me.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">How long does it typically take for them to show up considering it's you know, we we kinda need the breast. Mhmm.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Totally understand, sir. Okay, sir. I am going to put you on a silent hold, and then I'll be back between a minute or 2. Okay? So please just stay on the line, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>11:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:31</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So, sir, thank you so much for patiently holding. And before I process, sir, the reshipment, I just wanna make sure that I got everything correct to you. Okay? So please bear with me, sir, and let's work hand on hand regarding the reshipment details.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, to confirm that your first and last name, that would be Sandy Workman. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:53</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>12:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And for the shipping address, sir, please correct me if I am wrong, though I'm just basing here on the email address here. That is 825 Sylmar Avenue. And then the city says Pocatello. Is that correct?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct. So 825SylmarAvenue, and then the city is Pocatello. The state's Idaho. ZIP code is 83201.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sir. Idaho 83201 United States. And then to confirm that your, um, contact number, (208) 317-9005. Is that correct, sir?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That is correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So since, sir, everything is already validated on your end, let me now go ahead and proceed with the reshipment. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>13:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. So, sir, I just successfully processed the reshipment for you. And, of course, before I let you go, I just wanted to have an assurance regarding on our transaction for today. So allow me to create an email for you, sir. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hold on. Okay. And once</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:13</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">How long does the</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">your oh, go ahead. Go ahead. I'm sorry. Sorry to interrupt. Go ahead, sir.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">How what's the shipping time frame?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Message rates say that you might receive the product 3 to 7 business days since it will be coming from the local warehouse, sir, but nothing to worry. The assurance say that you might receive the product is, um, a 100% safe. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:41</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">And, sir, um, while creating an email for you, may I know how are you doing today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm good.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>14:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So, sir, I just sent you an email confirmation. So may you please verify whenever you receive it or not?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yeah. Hold on. My email is loading.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So have you ever received surgery confirmation?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It hasn't shown up yet.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, May how</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">do Here we go. Just got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Your phone by okay. So just to confirm, sir, that you already received, right, the email?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:38</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yep. I got it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Perfect. So, sir, is there anything else?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. That's it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And I'm glad, sir, that we got the replacement started for you. And before I let you go, sir, could I ask a quick personal favor?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>15:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. Okay. So you will receive a text or email with a 30 second survey since my manager review those scores every week to see how I am doing. And if you are satisfied, sir, with the way I handled your call with my resolution, I really appreciate it, sir, if you could take a moment for me to have the good survey, sir, since your honest feedback helps me go as an agent as well.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, Yeah. If I see it, I'll I'll complete it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, thank you so much for that 1, sir, and I am looking forward. Okay? So I believe so that we are all set for today. Once again, sir, this is Kathy. Thank you so much for calling and choosing, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So please have a great day ahead. Bye for now, and take care, sir. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Bye bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>16:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Take care. Mhmm. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call transcript: \n00:01AgentHi. Thank you for calling OC. This is Kathy. How can I help you?00:07CustomerHi. I've got, uh, some breast pumps here, and, uh, 1 of them is just not turning on anymore. So was calling to see if I can try and get some assistance with it, see if we can get these things to turn on or what we need to do to warranty them or, basically, what we need to do to fix this.00:25AgentOkay. So thank you so much, sir, for letting me know your concern, and I apologize for the inconvenience. Okay? Having said you, sir, have you tried to press and hold the power button for about 2 to 5 seconds?00:41CustomerYes. I've tried doing that. I also tried doing that with, like, it plugged into the power, thinking maybe if, you know, the power cable being plugged in, I've held it for, like, a minute. When I put it because it's a portable 1. Um, when it's in its case, the case shows that it is fully charged.01:00CustomerMhmm. And the the right side will turn on. But the left side, no matter how long we hold it, no matter what we do, upside all different combinations of, like, press and hold the power button and the plus or minus button. Like, I've tried all those sorts of things, and I just cannot get this this 1 to turn on.01:19AgentI see. So I do apologize, sir, for the inconvenience. Okay? But, yeah, nothing to worry. Let me check your options.01:27AgentSir, may I know, um, where did you purchase the product?01:32CustomerUm, Amazon.01:34AgentAnd do you happen to have the Amazon order number so that I can check your order? Sure.01:52CustomerOkay. That order number is do order details. Order number is it's kinda long, so bear with me. 113Dash1890439Dash4820243.02:22AgentOkay. So, sir, I am going to repeat it back to you. That would be 11318904394820243. Is that correct?02:39CustomerCorrect. And they were purchased on May 2 and delivered on May 3, so they're 10 days old.02:46AgentI understand, sir. Let me double check. Okay?02:50CustomerThank you.02:53AgentAlright. So as per checking it here, sir, that the product is still under the warranty. So, yeah, um, definitely, sir, we can go ahead and process a replacement for you. K? Okay.03:07AgentAlright. So in line with this, sir, do you happen to have still the original box for the packaging of your palm?03:16CustomerI believe we do. Yes. I'm not a 100% certain because I think we kept it. Mhmm. But I believe that we still have it.03:24CustomerI I have the carrying case for it, the cable, the manuals. I just don't know if we have the case for it.03:32AgentOkay. It's already fine, sir, even though you may not be able to provide the UDI since that is located at the back seat. That is totally fine, sir. We can go ahead and proceed instead on the serial number on the phone. So are you with your branch pump right now?03:52CustomerYes. Well, I'm I've got them in my hand.03:54AgentOkay. So as you can see, sir, at the back of the pump motor, there is a QR code. Can you scan the QR code, sir, so that we can check the SN number?04:10CustomerLet me find that QR code.04:15AgentOkay.04:27CustomerThere we go. Okay. The QR code is AIRSoAlphaIndiaRomeo131080100487910FAsInFoxtrot005AAsInAlphaDAsInDelta00272.05:00AgentAlright. So to confirm, sir, that is AIRForAir131080100487910FForFrank005AForAlphaDForDelta, 00272. Is that correct?05:23CustomerThat is correct.05:25AgentOkay. Got it. And, sir, would you mind me asking, will you be able to send us an email through support@momcozy.com while we are on call that you are trying to turn on your phone. Will you be able to do that?05:41CustomerOkay. You want me to send it to momcozy?05:44AgentSupport@momcozy.com, sir.05:48CustomerSupport@momcozy.Dotcom.Dotcom. And what do you want me to say in there?05:58AgentA short video that you are trying to turn on the breast pump, and then the details, sir, for the reshipment, such as your name, the shipping address, and then the contact number. In the event, sir, that you might not be able to do that while we are on call, I can go ahead and send you an email, and then all you need to do is just to reply on my email. Will that be work for you?06:27CustomerI should be able to do it while we're on the phone. Give me 1 second. Unless it won't let me record while we're on the phone. So me a check to do that.06:35AgentYes, sir. Just let me know your options. Okay? I'll stay on the line. Just give me a heads up regarding your options.06:42CustomerHere is the the pump not turning on. Alright. Let me see. Video. Yeah.06:57CustomerThat that won't work, but I think I have another app that can let me do this. Give me 1 second.07:01AgentSure.08:04CustomerOkay. I think I have the video, so let me send it real quick. Okay. I just hit send on that. Okay.08:54CustomerIt just went through.08:58AgentOkay. So let me go ahead, sir, and check. May I know, sir, what is the email address?09:05CustomerHadWorkman@Gmail.com.09:09AgentSir, is it okay if you spell it out for me?09:13CustomerYeah. H as in hotel, a as in alpha, d as in delta, and then Workman is whiskey Oscar Romeo kilo Mike alpha November. So w o r k m a n. So had Workman@Gmail.com.09:32AgentOkay. So, actually, you are cutting in and out. So I just have here h for hotel, a for alpha, d for delta. Is it for head. Right?09:43AgentAnd then w for whiskey? Is it o for Oscar, say, and then r for Romeo? KforKai,workman@Gmail.com. Had workman@Gmail.com.10:02CustomerCorrect. So hadworkman@Gmail.com.10:07AgentOkay. Got it. So let me check, sir. Maybe it's kinda loading here on my end. Okay?10:13AgentAnd to confirm that you sent the details through support@momcozy.com. Right?10:19CustomerYeah. Let me double check. Yeah. Support at mom oh, hold on. Yeah.10:26CustomerSupport@momcozy.com.10:28AgentOkay. So let me go ahead and try to refresh my system. Maybe it's kinda loading. Okay? Hold on, sir.10:34AgentPlease bear with me. Alright, sir. So, yeah, I already checked, sir, the order I mean, the email, and allow me to process the reshipment for you. Okay? So please bear with me.11:00AgentHold on, sir.11:01CustomerHow long does it typically take for them to show up considering it's you know, we we kinda need the breast. Mhmm.11:09AgentTotally understand, sir. Okay, sir. I am going to put you on a silent hold, and then I'll be back between a minute or 2. Okay? So please just stay on the line, sir.11:24CustomerOkay.12:31AgentAlright. So, sir, thank you so much for patiently holding. And before I process, sir, the reshipment, I just wanna make sure that I got everything correct to you. Okay? So please bear with me, sir, and let's work hand on hand regarding the reshipment details.12:47AgentUm, to confirm that your first and last name, that would be Sandy Workman. Is that correct?12:53CustomerThat is correct.12:55AgentOkay. And for the shipping address, sir, please correct me if I am wrong, though I'm just basing here on the email address here. That is 825 Sylmar Avenue. And then the city says Pocatello. Is that correct?13:18CustomerCorrect. So 825SylmarAvenue, and then the city is Pocatello. The state's Idaho. ZIP code is 83201.13:26AgentSir. Idaho 83201 United States. And then to confirm that your, um, contact number, (208) 317-9005. Is that correct, sir?13:38CustomerThat is correct.13:40AgentAlright. So since, sir, everything is already validated on your end, let me now go ahead and proceed with the reshipment. Okay?13:48CustomerOkay.13:55AgentAlright. So, sir, I just successfully processed the reshipment for you. And, of course, before I let you go, I just wanted to have an assurance regarding on our transaction for today. So allow me to create an email for you, sir. Okay?14:09AgentHold on. Okay. And once14:13CustomerHow long does the14:14Agentyour oh, go ahead. Go ahead. I'm sorry. Sorry to interrupt. Go ahead, sir.14:21CustomerHow what's the shipping time frame?14:25AgentMessage rates say that you might receive the product 3 to 7 business days since it will be coming from the local warehouse, sir, but nothing to worry. The assurance say that you might receive the product is, um, a 100% safe. Okay?14:41CustomerOkay.14:43AgentAnd, sir, um, while creating an email for you, may I know how are you doing today?14:49CustomerI'm good.14:51AgentMhmm. Okay. So, sir, I just sent you an email confirmation. So may you please verify whenever you receive it or not?15:00CustomerYeah. Hold on. My email is loading.15:15AgentSo have you ever received surgery confirmation?15:19CustomerIt hasn't shown up yet.15:22AgentOh, May how15:29Customerdo Here we go. Just got it.15:30AgentYour phone by okay. So just to confirm, sir, that you already received, right, the email?15:38CustomerYep. I got it.15:40AgentAlright. Perfect. So, sir, is there anything else?15:44CustomerNo. That's it.15:46AgentOkay. And I'm glad, sir, that we got the replacement started for you. And before I let you go, sir, could I ask a quick personal favor?15:58CustomerSure.15:59AgentMhmm. Okay. So you will receive a text or email with a 30 second survey since my manager review those scores every week to see how I am doing. And if you are satisfied, sir, with the way I handled your call with my resolution, I really appreciate it, sir, if you could take a moment for me to have the good survey, sir, since your honest feedback helps me go as an agent as well.16:29CustomerUh, Yeah. If I see it, I'll I'll complete it.16:32AgentOh, thank you so much for that 1, sir, and I am looking forward. Okay? So I believe so that we are all set for today. Once again, sir, this is Kathy. Thank you so much for calling and choosing, ma'am.16:44AgentSo please have a great day ahead. Bye for now, and take care, sir. Okay?16:48CustomerThank you. Bye bye.16:49AgentTake care. Mhmm. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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"body": "Customer Communications: Inbound\nIssue Details: Cx pump is not turning on.\nResolution Offered: Troubleshooting | Process rep.\nCustomer Responses: Agree\nFollow-up Actions: None\nEscalated: N/A",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: Inbound<br>Issue Details: Cx pump is not turning on.<br>Resolution Offered: Troubleshooting | Process rep. <br>Customer Responses: Agree<br>Follow-up Actions: None<br>Escalated: N/A<br></div>",
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"body": "Inbound call from +1 (208) 317-9005\nCall Details:\n\nCall from: +1 (208) 317-9005\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 15:16:50 UTC\nLocation: Pocatello, Idaho, United States\nAnswered by: CT-Cathy\nLength of phone call: 17 minutes, 16 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAf65f31b6ab8d2224b3f94f6d4940b1bf/twilio/call/recording\n",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Inbound call from +1 (208) 317-9005<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (208) 317-9005<br>\nCall to: +1 (619) 848-0676<br>\nTime of call: 2026-05-13 15:16:50 UTC<br>\nLocation: Pocatello, Idaho, United States<br>\nAnswered by: CT-Cathy<br>\nLength of phone call: 17 minutes, 16 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAf65f31b6ab8d2224b3f94f6d4940b1bf/twilio/call/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAf65f31b6ab8d2224b3f94f6d4940b1bf/twilio/call/recording</a></p></div>",
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"type": "Comment",
"author_id": 42730858332313,
"body": "Request #1255492 \"Breast pump not working\" was closed and merged into this request. Last comment in request #1255492:\r\n\r\nHere is the video of the pump not turning on.\r\n\r\n\r\n\r\nName: Hadley Workman\r\nAddress. 825 Filmore Ave, Pocatello, ID 83201\r\n\r\nPhone: 208-317-9005",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1255492\" target=\"_blank\" rel=\"ticket\">#1255492</a> \"Breast pump not working\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1255492\" target=\"_blank\" rel=\"ticket\">#1255492</a>:</p>\n<p dir=\"auto\">Here is the video of the pump not turning on.</p>\n<p dir=\"auto\">Name: Hadley Workman<br>\nAddress. 825 Filmore Ave, Pocatello, ID 83201</p>\n<p dir=\"auto\">Phone: 208-317-9005</p></div>",
"plain_body": "Request #1255492 \"Breast pump not working\" was closed and merged into this request. Last comment in request #1255492: \n Here is the video of the pump not turning on. \n Name: Hadley Workman\n\nAddress. 825 Filmore Ave, Pocatello, ID 83201 \n Phone: 208-317-9005",
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"created_at": "2026-05-13T15:33:02Z",
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{
"id": 57888800530969,
"type": "Comment",
"author_id": 42730858332313,
"body": "Hello,\n\nI would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.\n\nWe have made arrangements for the shipment of your new pumps. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days.\n\nShould you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.\n\n**We also kindly ask you to take a moment to complete the survey you’ll receive after this interaction. Your feedback helps us improve our service. 😊**\n\nWishing you all the best and a pleasant day ahead.\n\nBest regards,\n\nMomcozy Customer Support Team\n\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.<br> <br>We have made arrangements for the shipment of your new pumps. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days.<br> <br>Should you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.<br> <br><strong>We also kindly ask you to take a moment to complete the survey you’ll receive after this interaction. Your feedback helps us improve our service. 😊</strong><br> <br>Wishing you all the best and a pleasant day ahead.<br> <br>Best regards,<br> <br>Momcozy Customer Support Team<br> <br><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br></div>",
"plain_body": "Hello,\n \nI would like to express my gratitude for your efforts in bringing this matter to our attention and for your assistance in resolving the issue.\n \nWe have made arrangements for the shipment of your new pumps. The processing time is anticipated to be between 1 to 2 days, followed by a shipping duration of approximately 3 to 7 business days.\n \nShould you not receive the replacement goods within the aforementioned timeframe, we kindly encourage you to reach out to us for the tracking number.\n \nWe also kindly ask you to take a moment to complete the survey you’ll receive after this interaction. Your feedback helps us improve our service. 😊\n \nWishing you all the best and a pleasant day ahead.\n \nBest regards,\n \nMomcozy Customer Support Team\n \nPlease note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"created_at": "2026-05-13T15:32:32Z",
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"type": "Comment",
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"body": "Call from: +1 (208) 317-9005\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 3:16:50 PM UTC",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Call from: +1 (208) 317-9005\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: May 13, 2026 at 3:16:50 PM UTC</p></div>",
"plain_body": "Call from: +1 (208) 317-9005\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 3:16:50 PM UTC",
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