提取后的分类输入 JSON
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"subject": "Malfunctioning Baby Monitor",
"description": "Good Morning,\n\nThis morning when we went to move the camera via the touchpad, we noticed that the ok center button was loose and had rotated making it difficult to switch between camera feeds and when we tried to pan the camera it instead zoomed in. I have attached a photo and a video. We bought from official momcozy store on Amazon in December. A replacement would be great as we use it everyday for our 3 kids. We moved when we bought these for our new house and our address is 1405 Colonial Manor Ct, Annapolis MD 21409, United States. \n\nThank you,\n\nGray Guthrie",
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"text": "Hi there,\n \nHope everything is going well.\n \nThank you for providing the detailed description, photos, and video. We sincerely apologize for the issue with the loose, rotating confirmation button in the center of your monitor, which caused malfunction. We understand this must have been a significant inconvenience for your daily monitoring of your three children.\n \nBefore arranging follow-up, please try the following steps:\n \nReset Device: Please restore the monitor to factory settings (press and hold the power button for approximately 8 seconds), then re-pair it with the camera.\n \nReplace Adapter: Please try using a different 5V/2A power adapter to power the monitor.\n \nCheck Other Buttons: Please test the other buttons on the monitor (such as the directional keys) to ensure they are functioning correctly.\n \nTo further verify your device information and arrange a solution (such as replacement), please provide your Amazon order number.\n \nWe will process your request immediately upon receiving your order number. Thank you for your patience and understanding. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Good Morning, \n This morning when we went to move the camera via the touchpad, we noticed that the ok center button was loose and had rotated making it difficult to switch between camera feeds and when we tried to pan the camera it instead zoomed in. I have attached a photo and a video. We bought from official momcozy store on Amazon in December. A replacement would be great as we use it everyday for our 3 kids. We moved when we bought these for our new house and our address is 1405 Colonial Manor Ct, Annapolis MD 21409, United States. \n Thank you, \n Gray Guthrie"
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"subject": "Malfunctioning Baby Monitor",
"description": "Good Morning,\n\n\nThis morning when we went to move the camera via the touchpad, we noticed that the ok center button was loose and had rotated making it difficult to switch between camera feeds and when we tried to pan the camera it instead zoomed in. I have attached a photo and a video. We bought from official momcozy store on Amazon in December. A replacement would be great as we use it everyday for our 3 kids. We moved when we bought these for our new house and our address is 1405 Colonial Manor Ct, Annapolis MD 21409, United States. \n\nThank you,\n\nGray Guthrie",
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"body": "Hi there,\n \nHope everything is going well.\n \nThank you for providing the detailed description, photos, and video. We sincerely apologize for the issue with the loose, rotating confirmation button in the center of your monitor, which caused malfunction. We understand this must have been a significant inconvenience for your daily monitoring of your three children.\n \nBefore arranging follow-up, please try the following steps:\n \nReset Device: Please restore the monitor to factory settings (press and hold the power button for approximately 8 seconds), then re-pair it with the camera.\n \nReplace Adapter: Please try using a different 5V/2A power adapter to power the monitor.\n \nCheck Other Buttons: Please test the other buttons on the monitor (such as the directional keys) to ensure they are functioning correctly.\n \nTo further verify your device information and arrange a solution (such as replacement), please provide your Amazon order number.\n \nWe will process your request immediately upon receiving your order number. Thank you for your patience and understanding. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nHope everything is going well.\n\nThank you for providing the detailed description, photos, and video. We sincerely apologize for the issue with the loose, rotating confirmation button in the center of your monitor, which caused malfunction. We understand this must have been a significant inconvenience for your daily monitoring of your three children.\n\nBefore arranging follow-up, please try the following steps:\n\n**Reset Device**: Please restore the monitor to factory settings (press and hold the power button for approximately 8 seconds), then re-pair it with the camera.\n\n**Replace Adapter**: Please try using a different **5V/2A power adapter** to power the monitor.\n\n**Check Other Buttons**: Please test the other buttons on the monitor (such as the directional keys) to ensure they are functioning correctly.\n\nTo further verify your device information and arrange a solution (such as replacement), please provide your **Amazon order number**.\n\nWe will process your request immediately upon receiving your order number. Thank you for your patience and understanding. We look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for providing the detailed description, photos, and video. We sincerely apologize for the issue with the loose, rotating confirmation button in the center of your monitor, which caused malfunction. We understand this must have been a significant inconvenience for your daily monitoring of your three children.<br> <br>Before arranging follow-up, please try the following steps:<br> <br><strong>Reset Device</strong>: Please restore the monitor to factory settings (press and hold the power button for approximately 8 seconds), then re-pair it with the camera.<br> <br><strong>Replace Adapter</strong>: Please try using a different <strong>5V/2A power adapter</strong> to power the monitor.<br> <br><strong>Check Other Buttons</strong>: Please test the other buttons on the monitor (such as the directional keys) to ensure they are functioning correctly.<br> <br>To further verify your device information and arrange a solution (such as replacement), please provide your <strong>Amazon order number</strong>.<br> <br>We will process your request immediately upon receiving your order number. Thank you for your patience and understanding. We look forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for providing the detailed description, photos, and video. We sincerely apologize for the issue with the loose, rotating confirmation button in the center of your monitor, which caused malfunction. We understand this must have been a significant inconvenience for your daily monitoring of your three children.\n \nBefore arranging follow-up, please try the following steps:\n \nReset Device: Please restore the monitor to factory settings (press and hold the power button for approximately 8 seconds), then re-pair it with the camera.\n \nReplace Adapter: Please try using a different 5V/2A power adapter to power the monitor.\n \nCheck Other Buttons: Please test the other buttons on the monitor (such as the directional keys) to ensure they are functioning correctly.\n \nTo further verify your device information and arrange a solution (such as replacement), please provide your Amazon order number.\n \nWe will process your request immediately upon receiving your order number. Thank you for your patience and understanding. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Good Morning,\n\n\n\nThis morning when we went to move the camera via the touchpad, we noticed that the ok center button was loose and had rotated making it difficult to switch between camera feeds and when we tried to pan the camera it instead zoomed in. I have attached a photo and a video. We bought from official momcozy store on Amazon in December. A replacement would be great as we use it everyday for our 3 kids. We moved when we bought these for our new house and our address is 1405 Colonial Manor Ct, Annapolis MD 21409, United States.\n\n\n\nThank you,\n\n\n\nGray Guthrie",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Good Morning,<div dir=\"auto\"><br></div><div dir=\"auto\">This morning when we went to move the camera via the touchpad, we noticed that the ok center button was loose and had rotated making it difficult to switch between camera feeds and when we tried to pan the camera it instead zoomed in. I have attached a photo and a video. We bought from official momcozy store on Amazon in December. A replacement would be great as we use it everyday for our 3 kids. We moved when we bought these for our new house and our address is 1405 Colonial Manor Ct, Annapolis MD 21409, United States. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you,</div><div dir=\"auto\"><br></div><div dir=\"auto\">Gray Guthrie </div></div>",
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