更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255008",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1162912",
"description": "This is a follow-up to your previous request #1162912 \"Re: From Momcozy: How would...\"\n\nGood morning,\nMy pump has stopped working again…\nHere is a video and the serial number and the information you will ask for.",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T13:08:01Z",
"updated_at": "2026-05-13T13:08:01Z"
},
"zendesk_fields": {
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"agents_notes_label": "6/30/25\n\nemotional",
"agents_notes": "6/30/25\n\nemotional",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57886047577497",
"type": "Comment",
"created_at": "2026-05-13T13:08:01Z",
"author_id": "53505323470873",
"author_name": "tabitha garcia",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1162912 \"Re: From Momcozy: How would...\" Good morning, My pump has stopped working again… Here is a video and the serial number and the information you will ask for."
}
]
}
翻译 JSON
{
"translated_subject": "回复：来自 Momcozy：您对收到的支持评价如何？请求 #1162912",
"translated_description": "这是对您之前请求 #1162912 “回复：来自 Momcozy：您对...”的跟进。\n\n早上好，\n我的吸奶器又停止工作了……\n这里是视频、序列号以及您会要求的资料。",
"translated_agents_notes": "6/30/25\n\n情绪化",
"translated_category_label": "无法开机",
"translated_messages": [
{
"conversation_id": "57886047577497",
"created_at": "2026-05-13T13:08:01Z",
"sender_type": "customer",
"author_name": "tabitha garcia",
"channel": "web",
"translated_text": "这是对您之前请求 #1162912 “回复：来自 Momcozy：您对...”的跟进。早上好，我的吸奶器又停止工作了……这里是视频、序列号以及您会要求的资料。"
}
],
"chinese_reading_text": "【标题】回复：来自 Momcozy：您对收到的支持评价如何？请求 #1162912\n【既有分类】无法开机\n【产品/渠道】milk pump::Momcozy::M9 / Agent (web)\n【客服备注】6/30/25\n\n情绪化\n【描述翻译】这是对您之前请求 #1162912 “回复：来自 Momcozy：您对...”的跟进。\n\n早上好，\n我的吸奶器又停止工作了……\n这里是视频、序列号以及您会要求的资料。\n【会话流转】\n[2026-05-13 13:08:01] 客户 (tabitha garcia): 这是对您之前请求 #1162912 “回复：来自 Momcozy：您对...”的跟进。早上好，我的吸奶器又停止工作了……这里是视频、序列号以及您会要求的资料。",
"translation_notes": [
"原文中的 pump 结合上下文 product_model 翻译为吸奶器",
"保留了请求编号 #1162912",
"用户提到提供了视频和序列号，但在当前消息文本中未包含具体附件名或数字"
]
}
ticket_raw_json
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"subject": "Re: From Momcozy: How would you rate the support you received? Request #1162912",
"support_type": "Agent",
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{
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{
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"ticket": {
"id": 1255008,
"subject": "Re: From Momcozy: How would...",
"description": "This is a follow-up to your previous request #1162912 \"Re: From Momcozy: How would...\"\n\nGood morning,\nMy pump has stopped working again…\nHere is a video and the serial number and the information you will ask for.",
"is_group_public": true,
"status": "open",
"type": "incident",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1255008.json",
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"body": "This is a follow-up to your previous request #1162912 \"Re: From Momcozy: How would...\" Good morning, My pump has stopped working again… Here is a video and the serial number and the information you will ask for.",
"created_at": "2026-05-13T13:08:01Z",
"author_id": 53505323470873,
"public": true
}
}
}
conversation_raw_json
{
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"type": "Comment",
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"body": "This is a follow-up to your previous request #1162912 \"Re: From Momcozy: How would...\"\nGood morning,\nMy pump has stopped working again…\n\nHere is a video and the serial number and the information you will ask for.\n\n ",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1162912\" target=\"_blank\" rel=\"ticket\">#1162912</a> \"Re: From Momcozy: How would...\"</div>Good morning,<div>My pump has stopped working again…</div><div>Here is a video and the serial number and the information you will ask for.</div><div></div><div></div><div><br></div><div></div></div>",
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"attachments": [
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"subject": "Re: From Momcozy: How would you rate the support you received? Request #1020277",
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},
"created_at": "2026-05-13T13:08:01Z",
"metadata": {
"system": {
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"client": "iPhone Mail (23E261)",
"email_id": "01KRGQ6WFXK3R7P049R7C7FE18",
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"name": "tabitha garcia",
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"created_at": "2025-12-19T11:22:38Z",
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