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"body": "(17:47:08) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(17:47:12) Web User 6a04489b30f7ed4d16709e93: Order status and logistics issues\n(17:47:21) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email at this link: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order, as we’ll send you a shipping notification once your package is on its way! For estimated delivery times in different regions, feel free to visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know—I’m here to help you further!\n(17:47:41) Web User 6a04489b30f7ed4d16709e93: cannot find order and says delivered\n(17:47:48) Momcozy: Would you like me to connect you with one of our customer service representatives for more help? We're here to make sure you get the support you need!\n(17:48:23) Web User 6a04489b30f7ed4d16709e93: yes\n(17:48:28) Momcozy: To help you out as quickly as possible, could you please share either your order number or the email address you used when you placed your order? Just let me know whichever is easiest for you!\n(17:48:47) Web User 6a04489b30f7ed4d16709e93: 1662325\n(17:48:55) Momcozy: I'm connecting you with one of our customer service specialists right now—please hang tight for just a moment!\n(17:48:56) Momcozy: Could you please let me know your name and email address?\n(17:49:27) Web User 6a04489b30f7ed4d16709e93: name: Nathan\nemail: lilmullings@gmail.com\n(17:49:33) Momcozy: Transferring to a human agent.\n(17:49:50) Momcozy Elysia: Hi, thank you for contacting us!💕\n(17:50:28) Nathan: Hi, Ive got a issue just seen yesterday apparently my parcel was delivered but I cannot find anywhere I've asked neighbours\n(17:50:33) Momcozy Elysia: Allow me a moment to check that for you.😊\n(17:50:41) Nathan: Thank you\n(17:53:34) Momcozy Elysia: Thank you for your patience.\nYour package was delivered on May 12, 2026. Here is the tracking link for your reference:\nhttps://www.royalmail.com/track-your-item#/tracking-results/FE599519574GB\nWe’ve also attached the proof of delivery for you.\nMay I ask whether you have checked your front door or porch? The postman sometimes leaves the package near your house or in your neighbor’s mailbox.\nFor some addresses, the carrier is unable to deliver directly to the door. Please also check the community mailbox, parcel locker, or apartment/condo mailbox.\nCould you please contact the carrier to double-check as well?\nIf the logistics provider cannot give you detailed information about your package, please feel free to contact us.\nThanks for your support.\n(17:53:34) Momcozy Elysia uploaded: Proof of delivery.pdf\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGC29ZM3DQG3C4633PXM47G/Proof%20of%20delivery.pdf\nType: application/pdf\nSize: 95117\n(17:54:12) Momcozy Elysia: Also, please check if there are any surveillance cameras nearby that could help locate your package.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(17:47:08) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(17:47:12) Web User 6a04489b30f7ed4d16709e93: Order status and logistics issues\n<br>(17:47:21) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email at this link: <a href=\"https://momcozy.com/apps/aftership\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/apps/aftership</a>. Please keep an eye on the email you used when placing your order, as we’ll send you a shipping notification once your package is on its way! For estimated delivery times in different regions, feel free to visit: <a href=\"https://momcozy.com/pages/shipping-delivery\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/shipping-delivery</a>. If you can’t find your information or have any questions, just let me know—I’m here to help you further!\n<br>(17:47:41) Web User 6a04489b30f7ed4d16709e93: cannot find order and says delivered\n<br>(17:47:48) Momcozy: Would you like me to connect you with one of our customer service representatives for more help? We're here to make sure you get the support you need!\n<br>(17:48:23) Web User 6a04489b30f7ed4d16709e93: yes\n<br>(17:48:28) Momcozy: To help you out as quickly as possible, could you please share either your order number or the email address you used when you placed your order? Just let me know whichever is easiest for you!\n<br>(17:48:47) Web User 6a04489b30f7ed4d16709e93: 1662325\n<br>(17:48:55) Momcozy: I'm connecting you with one of our customer service specialists right now—please hang tight for just a moment!\n<br>(17:48:56) Momcozy: Could you please let me know your name and email address?\n<br>(17:49:27) Web User 6a04489b30f7ed4d16709e93: name: Nathan\n<br>email: <a href=\"mailto:lilmullings@gmail.com\" rel=\"noreferrer\">lilmullings@gmail.com</a>\n<br>(17:49:33) Momcozy: Transferring to a human agent.\n<br>(17:49:50) Momcozy Elysia: Hi, thank you for contacting us!💕\n<br>(17:50:28) Nathan: Hi, Ive got a issue just seen yesterday apparently my parcel was delivered but I cannot find anywhere I've asked neighbours\n<br>(17:50:33) Momcozy Elysia: Allow me a moment to check that for you.😊\n<br>(17:50:41) Nathan: Thank you\n<br>(17:53:34) Momcozy Elysia: Thank you for your patience.\n<br>Your package was delivered on May 12, 2026. Here is the tracking link for your reference:\n<br><a href=\"https://www.royalmail.com/track-your-item#/tracking-results/FE599519574GB\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.royalmail.com/track-your-item#/tracking-results/FE599519574GB</a>\n<br>We’ve also attached the proof of delivery for you.\n<br>May I ask whether you have checked your front door or porch? The postman sometimes leaves the package near your house or in your neighbor’s mailbox.\n<br>For some addresses, the carrier is unable to deliver directly to the door. Please also check the community mailbox, parcel locker, or apartment/condo mailbox.\n<br>Could you please contact the carrier to double-check as well?\n<br>If the logistics provider cannot give you detailed information about your package, please feel free to contact us.\n<br>Thanks for your support.\n<br>(17:53:34) Momcozy Elysia uploaded: Proof of delivery.pdf\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGC29ZM3DQG3C4633PXM47G/Proof%20of%20delivery.pdf\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGC29ZM3DQG3C4633PXM47G/Proof%20of%20delivery.pdf</a>\n<br>Type: application/pdf\n<br>Size: 95117\n<br>(17:54:12) Momcozy Elysia: Also, please check if there are any surveillance cameras nearby that could help locate your package.</p></div>",
"plain_body": "(17:47:08) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(17:47:12) Web User 6a04489b30f7ed4d16709e93: Order status and logistics issues\n\n(17:47:21) Momcozy: You can easily check your order status and real-time shipping updates by entering your order number and email at this link: https://momcozy.com/apps/aftership. Please keep an eye on the email you used when placing your order, as we’ll send you a shipping notification once your package is on its way! For estimated delivery times in different regions, feel free to visit: https://momcozy.com/pages/shipping-delivery. If you can’t find your information or have any questions, just let me know—I’m here to help you further!\n\n(17:47:41) Web User 6a04489b30f7ed4d16709e93: cannot find order and says delivered\n\n(17:47:48) Momcozy: Would you like me to connect you with one of our customer service representatives for more help? We're here to make sure you get the support you need!\n\n(17:48:23) Web User 6a04489b30f7ed4d16709e93: yes\n\n(17:48:28) Momcozy: To help you out as quickly as possible, could you please share either your order number or the email address you used when you placed your order? Just let me know whichever is easiest for you!\n\n(17:48:47) Web User 6a04489b30f7ed4d16709e93: 1662325\n\n(17:48:55) Momcozy: I'm connecting you with one of our customer service specialists right now—please hang tight for just a moment!\n\n(17:48:56) Momcozy: Could you please let me know your name and email address?\n\n(17:49:27) Web User 6a04489b30f7ed4d16709e93: name: Nathan\n\nemail: lilmullings@gmail.com\n\n(17:49:33) Momcozy: Transferring to a human agent.\n\n(17:49:50) Momcozy Elysia: Hi, thank you for contacting us!💕\n\n(17:50:28) Nathan: Hi, Ive got a issue just seen yesterday apparently my parcel was delivered but I cannot find anywhere I've asked neighbours\n\n(17:50:33) Momcozy Elysia: Allow me a moment to check that for you.😊\n\n(17:50:41) Nathan: Thank you\n\n(17:53:34) Momcozy Elysia: Thank you for your patience.\n\nYour package was delivered on May 12, 2026. Here is the tracking link for your reference:\n\nhttps://www.royalmail.com/track-your-item#/tracking-results/FE599519574GB\n\nWe’ve also attached the proof of delivery for you.\n\nMay I ask whether you have checked your front door or porch? The postman sometimes leaves the package near your house or in your neighbor’s mailbox.\n\nFor some addresses, the carrier is unable to deliver directly to the door. Please also check the community mailbox, parcel locker, or apartment/condo mailbox.\n\nCould you please contact the carrier to double-check as well?\n\nIf the logistics provider cannot give you detailed information about your package, please feel free to contact us.\n\nThanks for your support.\n\n(17:53:34) Momcozy Elysia uploaded: Proof of delivery.pdf\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGC29ZM3DQG3C4633PXM47G/Proof%20of%20delivery.pdf\n\nType: application/pdf\n\nSize: 95117\n\n(17:54:12) Momcozy Elysia: Also, please check if there are any surveillance cameras nearby that could help locate your package.",
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