📦 Momcozy 补发递送确认与后续跟进

{
  "ticket": {
    "ticket_id": "1254079",
    "subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
    "description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n\nWe would like to kindly confirm whether you have received the replacement successfully.\n\nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n\nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: **https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n\nWarm regards,\nMomcozy Customer Support Team",
    "status": "pending",
    "priority": "normal",
    "product_model": "",
    "created_at": "2026-05-13T06:50:03Z",
    "updated_at": "2026-05-13T06:50:03Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "",
    "agents_notes": "",
    "category_field_id": "34154549939865",
    "category_name": "Report::Trustpilot review",
    "category_value": "report__trustpilot_review_",
    "category_zh": "Trustpilot 评价"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 1
    }
  },
  "messages": [
    {
      "conversation_id": "57874116417433",
      "type": "Comment",
      "created_at": "2026-05-13T06:50:03Z",
      "author_id": "52408528406809",
      "author_name": "RT-Abnormal Order Group-Terrence",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello,\n \nWe hope this email finds you well.\n \nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n \nWe would like to kindly confirm whether you have received the replacement successfully.\n \nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n \nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: https://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n \nWarm regards,\nMomcozy Customer Support Team"
    }
  ]
}

{
  "translated_subject": "📦 Momcozy 补发递送确认与后续跟进",
  "translated_description": "您好，\n\n希望这封邮件收到时您一切安好。\n\n我们正在跟进您的补发订单。根据承运商的信息，补发包裹目前已标记为已送达。\n\n我们想向您确认是否已成功收到补发件。\n\n如果您已收到，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们始终在此确保为您提供完美的使用体验。\n\n对于之前发货给您带来的不便以及可能对您的体验造成的干扰，我们再次表示诚挚的歉意。非常感谢您在整个过程中的耐心与理解。\n\n在 Momcozy，您的满意是我们的重中之重。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，并随时准备协助解决任何问题或疑虑。\n\n⭐ 如果您对产品和服务感到满意，若能在 Trustpilot 上分享几句话，我们将不胜感激。您的真实反馈能帮助其他家长了解预期，并支持我们的小团队。您可以在此处留下评论：https://www.trustpilot.com/evaluate/momcozy.com\n\n再次感谢您选择 Momcozy。我们期待收到您的消息，并祝您及家人一切顺利。💕\n\n诚挚问候，\nMomcozy 客服团队",
  "translated_agents_notes": "",
  "translated_category_label": "Trustpilot 评价",
  "translated_messages": [
    {
      "conversation_id": "57874116417433",
      "created_at": "2026-05-13T06:50:03Z",
      "sender_type": "agent",
      "author_name": "RT-Abnormal Order Group-Terrence",
      "channel": "web",
      "translated_text": "您好，\n \n希望这封邮件收到时您一切安好。\n \n我们正在跟进您的补发订单。根据承运商的信息，补发包裹目前已标记为已送达。\n \n我们想向您确认是否已成功收到补发件。\n \n如果您已收到，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们始终在此确保为您提供完美的使用体验。\n \n对于之前发货给您带来的不便以及可能对您的体验造成的干扰，我们再次表示诚挚的歉意。非常感谢您在整个过程中的耐心与理解。\n \n在 Momcozy，您的满意是我们的重中之重。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，并随时准备协助解决任何问题或疑虑。\n \n⭐ 如果您对产品和服务感到满意，若能在 Trustpilot 上分享几句话，我们将不胜感激。您的真实反馈能帮助其他家长了解预期，并支持我们的小团队。您可以在此处留下评论：https://www.trustpilot.com/evaluate/momcozy.com\n \n再次感谢您选择 Momcozy。我们期待收到您的消息，并祝您及家人一切顺利。💕\n \n诚挚问候，\nMomcozy 客服团队"
    }
  ],
  "chinese_reading_text": "【标题】📦 Momcozy 补发递送确认与后续跟进\n【既有分类】Trustpilot 评价\n【产品/渠道】Web\n【客服备注】(无)\n【描述翻译】\n您好，希望这封邮件收到时您一切安好。我们正在跟进您的补发订单。根据承运商的信息，补发包裹目前已标记为已送达。我们想向您确认是否已成功收到补发件。如果您已收到，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时联系我们。对于之前发货给您带来的不便，我们再次表示诚挚的歉意。⭐ 如果您对产品和服务满意，若能在 Trustpilot 上分享几句话，我们将不胜感激：https://www.trustpilot.com/evaluate/momcozy.com\n【会话翻译】\n2026-05-13 06:50:03 [Agent - RT-Abnormal Order Group-Terrence]: 您好，希望这封邮件收到时您一切安好。我们正在跟进您的补发订单。根据承运商的信息，补发包裹目前已标记为已送达。我们想向您确认是否已成功收到补发件。如果您已收到，是否有机会开始使用了？目前使用效果如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们始终在此确保为您提供完美的使用体验。对于之前发货给您带来的不便以及可能对您的体验造成的干扰，我们再次表示诚挚的歉意。非常感谢您在整个过程中的耐心与理解。在 Momcozy，您的满意是我们的重中之重。我们的团队致力于确保每一件产品和每一次体验都能达到您的期望，并随时准备协助解决任何问题或疑虑。⭐ 如果您对产品和服务感到满意，若能在 Trustpilot 上分享几句话，我们将不胜感激。您的真实反馈能帮助其他家长了解预期，并支持我们的小团队。您可以在此处留下评论：https://www.trustpilot.com/evaluate/momcozy.com 再次感谢您选择 Momcozy。我们期待收到您的消息，并祝您及家人一切顺利。💕 诚挚问候，Momcozy 客服团队",
  "translation_notes": []
}

{
  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "shopify_official_web",
      "name": "Shopify::Official web"
    },
    {
      "id": 33749938239513,
      "value": "electrical_white.noise.machine_m21fwdb03",
      "name": "electrical::White Noise Machine::WN02-App Remote Control"
    },
    {
      "id": 34154549939865,
      "value": "report__trustpilot_review_",
      "name": "Report::Trustpilot review"
    }
  ],
  "custom_status_id": 32358772424217,
  "ticket_id": 1254079,
  "assignee_id": 52408528406809,
  "created": "2026-05-13T06:50:03Z",
  "subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
  "support_type": "Agent",
  "32685292044825": "Shopify::Official web",
  "33749938239513": "electrical::White Noise Machine::WN02-App Remote Control",
  "34029476051481": null,
  "34154549939865": "Report::Trustpilot review",
  "34154710239001": null,
  "fields": [
    {
      "id": 32685292044825,
      "value": "shopify_official_web",
      "name": "Shopify::Official web"
    },
    {
      "id": 33749938239513,
      "value": "electrical_white.noise.machine_m21fwdb03",
      "name": "electrical::White Noise Machine::WN02-App Remote Control"
    },
    {
      "id": 34154549939865,
      "value": "report__trustpilot_review_",
      "name": "Report::Trustpilot review"
    }
  ],
  "ticket": {
    "id": 1254079,
    "subject": "📦 Momcozy Replacement Deliv...",
    "description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n\nWe would like to kindly confirm whether you have received the replacement successfully.\n\nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n\nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: **https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n\nWarm regards,\nMomcozy Customer Support Team",
    "is_group_public": true,
    "status": "pending",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1254079.json",
    "custom_status_id": 32358772424217,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57874116417433,
      "body": "Hello,\n \nWe hope this email finds you well.\n \nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n \nWe would like to kindly confirm whether you have received the replacement successfully.\n \nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n \nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: https://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n \nWarm regards,\nMomcozy Customer Support Team",
      "created_at": "2026-05-13T06:50:03Z",
      "author_id": 52408528406809,
      "public": true
    }
  }
}

{
  "conversations": [
    {
      "id": 57874116417433,
      "type": "Comment",
      "author_id": 52408528406809,
      "body": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n\nWe would like to kindly confirm whether you have received the replacement successfully.\n\nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n\nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: **https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n\nWarm regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>We hope this email finds you well.<br>&nbsp;<br>We are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.<br>&nbsp;<br>We would like to kindly confirm whether you have received the replacement successfully.<br>&nbsp;<br>If you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.<br>&nbsp;<br>We would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.<br>&nbsp;<br>At Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.<br>&nbsp;<br>⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com\"><strong>https://www.trustpilot.com/evaluate/momcozy.com</strong></a><br>&nbsp;<br>Thank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕<br>&nbsp;<br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nWe hope this email finds you well.\n&nbsp;\nWe are following up regarding your replacement order. According to the carrier, the replacement package has now been marked as delivered.\n&nbsp;\nWe would like to kindly confirm whether you have received the replacement successfully.\n&nbsp;\nIf you have received it, have you had a chance to start using it? How is it working so far? If you notice any issues or anything that isn’t quite right, please don’t hesitate to reach out—we are always here to ensure everything works perfectly for you.\n&nbsp;\nWe would also like to sincerely apologize again for the inconvenience caused by the previous shipment and any disruption this may have brought to your experience. We truly appreciate your patience and understanding throughout this process.\n&nbsp;\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n&nbsp;\n⭐ If you are happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here: https://www.trustpilot.com/evaluate/momcozy.com\n&nbsp;\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best. 💕\n&nbsp;\nWarm regards,\nMomcozy Customer Support Team",
      "public": true,
      "attachments": [],
      "audit_id": 57874116417305,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "to": {
            "address": "melanie-alava7@hotmail.com",
            "name": "Melanie Torres"
          },
          "from": {
            "ticket_id": 1019768,
            "subject": "Conversation with Melanie Torres",
            "channel": "native_messaging"
          },
          "rel": "follow_up"
        }
      },
      "created_at": "2026-05-13T06:50:03Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Los Angeles, CA, United States",
          "latitude": 34.0544,
          "longitude": -118.244
        },
        "custom": {}
      }
    }
  ],
  "users": [
    {
      "id": 52408528406809,
      "url": "https://rootglobal.zendesk.com/api/v2/users/52408528406809.json",
      "name": "RT-Abnormal Order Group-Terrence",
      "email": "terrence.xia@rootglobal.net",
      "created_at": "2025-11-13T09:08:44Z",
      "updated_at": "2026-05-14T01:07:20Z",
      "time_zone": "Hong Kong",
      "iana_time_zone": "Asia/Hong_Kong",
      "phone": null,
      "shared_phone_number": null,
      "photo": {
        "url": "https://rootglobal.zendesk.com/api/v2/attachments/53643739341849.json",
        "id": 53643739341849,
        "file_name": "screenshot_2025-12-22_11-59-23.png",
        "content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
        "mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
        "content_type": "image/png",
        "size": 12810,
        "width": 80,
        "height": 77,
        "inline": false,
        "deleted": false,
        "thumbnails": [
          {
            "url": "https://rootglobal.zendesk.com/api/v2/attachments/53643729049753.json",
            "id": 53643729049753,
            "file_name": "screenshot_2025-12-22_11-59-23_thumb.png",
            "content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
            "mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
            "content_type": "image/png",
            "size": 2497,
            "width": 32,
            "height": 31,
            "inline": false,
            "deleted": false
          }
        ]
      },
      "locale_id": 1,
      "locale": "en-US",
      "organization_id": null,
      "role": "agent",
      "verified": true,
      "external_id": null,
      "tags": [],
      "alias": "Terrence",
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": "2026-05-14T01:07:13Z",
      "two_factor_auth_enabled": false,
      "signature": "",
      "details": "",
      "notes": "",
      "role_type": 0,
      "custom_role_id": 32522474586777,
      "is_billing_admin": false,
      "moderator": false,
      "ticket_restriction": null,
      "only_private_comments": false,
      "restricted_agent": false,
      "suspended": false,
      "default_group_id": 57144527547673,
      "report_csv": false,
      "user_fields": {
        "model": null,
        "phone": null,
        "consumption_details": null,
        "age_information": null,
        "user_personal_information": null,
        "weight_information": null,
        "intentional_product_details": null,
        "size_details": null,
        "pregnancy_and_lactation_cycle": null,
        "order_details": null,
        "appid": null
      },
      "suspension_details": null
    }
  ],
  "next_page": null,
  "previous_page": null,
  "count": 1
}