回复:您的订单 1629366 派送尝试失败

Re: Your order 1629366 has a failed delivery attempt
Ticket 1254069 open normal 2026-05-13T06:45:33Z Zendesk
客服备注 / Agents notes 34029476051481
5/14- offered 5% refund for the delay
5/14- 针对延迟提供了 5% 的退款
Zendesk 既有问题分类 34154549939865
Orders&Logistics::LI-Shipping time too long
value: orders_logistics__li-shipping_time_too_long
订单与物流::物流时间过长
销售渠道 / 来源渠道 32685292044825
Shopify::Official web
value: shopify_official_web
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"email": 3, "web": 1}
本地 channel
Agent
更新时间
2026-05-14T01:40:54Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

标题:回复:您的订单 1629366 派送尝试失败
既有分类:订单与物流::物流时间过长
产品/渠道:milk pump::Momcozy::M9 / Agent (Email/Web)
客服备注:5/14- 针对延迟提供了 5% 的退款

描述:
客户 Samantha 反馈其订单 1629366 在南非派送失败(提示地址无法找到),且无法通过邮件中的电话联系上快递公司。客户担心包裹被退回,紧急求助联系方式。商品为 M9 吸乳器,物流号 YT2611600702437264。

会话记录:
[2026-05-13 06:45:33] 客户: 您好,我无法联系上快递公司。物流显示地址无法找到,但我没收到联系电话。请告知如何联系南非当地快递,我不希望包裹退回。订单 1629366,云途单号 YT2611600702437264。
[2026-05-13 08:55:14] 客户: 您好,快递已联系我,地址已确认并成功送达,谢谢。
[2026-05-14 01:37:11] 客服 (Chelcy): 很高兴包裹已送达。由于配送延迟给您带来不便,我们愿提供 5% 的退款作为补偿,请问是否接受?
[2026-05-14 01:40:54] 客户: 非常感谢,这个补偿提议非常友好,我接受!对你们的服务感到非常满意。

描述与翻译

中文描述

您好,

我正紧急尝试联系快递公司,但没有成功。
我的派送状态是:提供的地址无法找到。
他们没有尝试与我取得联系,而我可以很容易地向他们解释地址。我不希望我的包裹被退回,请紧急确认我如何联系南非的派送快递公司。上面提供的号码无法拨通。

顺颂商祺
Samantha
0724631764

________________________________
发件人: Momcozy 支持团队
发送时间: 2026年5月12日,星期二 7:05:38 PM
收件人: sam.pietersen@hotmail.com
主题: 您的订单 1629366 派送尝试失败




Momcozy

承运商尝试派送您的订单

[物流进度条]

嗨 Samantha,
请联系承运商安排新的派送时间。
如果尝试两到三次后无人接收,包裹可能会被退回给发件人。

查询订单状态

承运商信息:派送中,提供的地址无法找到
物流单号:YT2611600702437264
承运商:YunExpress (云途物流)
联系方式:+864008575500

内含商品
商品 (1)


[图片已删除或更改]
Momcozy Mobile Flow™ 穿戴式免手持吸乳器 | M9
Others / Single / Cozy Red
x1
$128.00
$159.99
不想再收到此类邮件?
退订

英文/原始描述

Good Day,

I am urgently trying to make contact with the courier with no success.
My delivery statues is: supplied address cannot be located.
They have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does not work.

Kind regards
Samantha
0724631764

________________________________
From: Momcozy Support Team <tracking_support@momcozy.com>
Sent: Tuesday, May 12, 2026 7:05:38 PM
To: sam.pietersen@hotmail.com <sam.pietersen@hotmail.com>
Subject: Your order 1629366 has a failed delivery attempt


<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY3IyR-2FENBP8etQi8b0qPsK1bB4cRYX5fHVLOmqEw5K5ENJlWYrLzcoFD9SeGQdhn8A0ulChMna-2FclvkWlREdGsc-2F5Fbm2M-2B8zN-2BOB-2FWUls6-2ByC8qcmxrO-2F3zBAYL-2BIHY5bCxY2rYVGJlmF07NRKKqDxQ-2FYhkLbEyYEbRLoNW5MU1EoKuk9qDAA9zcDJAKSfBXxDQ-2BZjK50lVy955cI5mcudWITex4oBkTQUiBs2MxyvtViNHuIgx1mslZZIh-2F5RNjOWoBT8imScHDcjGVYyF9Ng-3DuMBc_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482gLgpSAKspdEyB-2BPNtqlZcBXdFy4jDvO31ZbDS-2F25Bf5UTEjRCBXsnEQ-2F6ZRJET5uEn-2FZXjGEn-2FFs0NB0rFXkL12AeyBKMGF-2B6-2FDNSfZ01XYmBDk0LDWwUaSu0rRJMJsZ4fScOe5EpQNdEm5tXsBJGI-3D>

Momcozy

The carrier tried to deliver your order

[shipment progress bar]

Hi Samantha,
Please contact the carrier to arrange a new delivery time.
The shipment could be returned to sender if no one is present to accept it after two or three attempts.

Track order status <https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY8hsWg3YbjH-2FJiJyJODG687GsAO8iK6pLEnG5XKhpC8PR-2FavxHATunThguiYpxls2oHZ1rl94phvAoEj74t6zO7chUNbIKnhOT9mUvMvowlEPOqaRUNkuXS3HX5fZGa2512KhQniPllXQaT0v0mykXvW9LovcSLo5NWTXkUtOPt8L7NtGfjMHxgrLcvWTIgOhD2qXQUW4EXNmUjP-2B5Pxbu0iodHYEuvsYY0kBn-2Biv4K0FOc4104A6-2BuVjFqS8aoUooMht0SvHRSUEGIr23HKcEY5VMgyQ2J-2FaD6AIqR6Nxx1ejlrUvuFsY5Bfh-2Bi9nAEsQ-3D-3DN2IF_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482jc8kHl2BqfDvKqEgFDhBqP4oatvb48MDduwR72EfQaTVFMWxysvyh9MMt-2BiSXrhzozWNuQEvwyM5ODmxfWpRC7nYSqb9x-2B-2FIGvO-2BfSqWQSwJx9sPZBisrjir2T7Bb321nwQ1kVR-2FTBr0-2FXvvWFoxig-3D>

Carrier message: Delivery, Supplied address cannot located
Tracking number: YT2611600702437264
Carrier: YunExpress
Contact: +864008575500

What's inside
Items (1)

<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY0ZIWouDlumz5Uzm29ppYG-2FfqPS8X-2B-2FJmPq-2FKrnAEE-2BDRL6Qypva0GhH-2BcLFyDea84UAfX9Uq3ggRgLiPag0Xk6W9Ry5GyYx09u0bDYnSwk7XJtZpGL2hzc-2BB959vyt5nWK37QNiBlTaMDgWRYdwDB1POiS6Ann9z-2FBQhMrEC-2F3Pw3LRYvIIrnu8T4boMgQvdMC1VtG0wY4IPoXubRdecHLRSNdXVqjIWRVcuna2At0kJzjZpjAv8j6D0M-2FHxVQNso-2BBK7PGK3o47X7wc2DdDIl4Gm9apD2QBOktJJkVgrmx6ldxjTY8q43roK9f-2B2-2B81Uiut0ZEFtNsmeyoQ4tc6q-2BOL0uhxLXZgkAbWdvu5vDrqvLT_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482izMKg-2F8yYGPqaaTi9T6IJg2zjFY-2FOsGibzoIIUOuMKbyOXi8vd4ZXV-2FagEpVvrXuNH-2FOVIpEYMe2oQEPjOSvl5RmCmZ-2FCKGQW7kRDc7yr9JFZlUg96jnhIpgDdp9IjpRhWG5-2FwYQvO2jZBapEHwxAE-3D>
[Image was deleted or changed]
Momcozy Mobile Flow™ Hands-Free Breast Pump | M9
Others / Single / Cozy Red
x1
$128.00
$159.99
No longer want to receive these emails?
Unsubscribe<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViYy3RsHd9dmDTC2ltF7wfBUWGWOUpHkjoHjccO-2Fvl0-2By-2BS5mS4NshshWjbmSVXW5StaPBjiMy-2F-2BCe-2BYkVBXwIAJg8FNsyLWXpWbL-2FKVafELfbvUsAe60uvnpAGRoxUushc4Du8dZ4Gs8zsN3d6VSqR-2Bx7fhWGwj5uolr7LrnNEJ7vFZT1zx9gDF6t2W4qZquWYuSukpvvXshV1N9ZJ0iwI8blt-2Fmx5s4u7A3TLAhaLti935-2BjUqEnqmn09275rL5WkR3OfpHYgqbXGBDq5gaRkSZYOpRkJP7h39luO7fmVs5lvYTA4esMcjBo-2BtyVcO4tLqQP3EsC1-2F6UgnguEnhzCDpRYKJYxE5xBZOVhrGu3xU-2FVhOw0hLViPjzLrWE1VL8T8X4VeaHqS9RhWS0WcWqr8xhYHwMQHKaIxzBIVvXyTAo-2FOxsD2p3JHkXThaeUyge11nPxQshJRyzYN5dAt3ZmUGzpLBCW8PpJVZcQzCrNjorVw0li5okKzTLUD5YexsksiWVizk6qTAil2bC0PZjeuvgXHduhR3yKG3NG2miamA-2F-2BKphtJpY8NgvTSTiokkqJ9iHK3NVnkiGaiEBgYiEquQPJcDpEdeGnfYM48tHp9h1uIZCbi724EO7y54P6uz29EwNLDDyS73uFYjf0-2BHcnhsDvD8lb-2B1RKDNYP8rgAncN1MwxJ-2BOs-2FMkD-2B1nspc0fxwKO-2B5eWfgbevdrNR0M2PQatpjX6-2BjmcdJKCCzTrD9Gg1qnzOFU1upS-2BNbiPu97wgcJXequGLddiM-2BrmHi5-2B6Ct9Vhk7RZ0YZ3EC7RRgWLgOOgO38CCto3GJsM4Set6APlBUHBb2mmxpaobqFqtSOHC0tKDSzoGI8ohEVqA6widBSBbhSWHcf3eRLEz3cyUDf45JMY1TiHhy9301FsVGqe9rM6lDZ-2FBmpeNIR6D9Pa1nHAls45VWLcXlch17hjpbxexG9q4HsFPfZhrQ5H3mqv6CSVKDzrYuuYoeUbDGAryLEu0X27YYH2gq3L9jcASxzdPCiWssub5Mtk2CMUBuihCCnJ1iyQHRABh0-2BtexujLbmmHsUKpgLhldGQMhQ3M-2FpFFMI23J5HXRHUHdfcGoPiGK9286bRVFR5rj2xcl3ohW16HTXtsntnlPflokcoluSWQRKhgQM6ZjNZsO9qVEhQraipxu4iq8PYcUmyPBNKTWhKBS-2F7nbx8-2BBL-2FoIMpLWwCo7jMaRbKVt-2B-2FRsoL-2FPoOAKfi3dE-2FQ32Mlv3mxe0bv1aTolMZVekkrrJlaXLUwCnwS1xRL9rslKcoAFrdL8LETXt4Reotlwa9BDjTnoVdl7KyBMUFQVFBPnQ-2FjKPL04uZaw-2FD5BiTkLqoV4DcW2NllAy5oum6L9UVadds3P-2FQnUDttu-2Bd1fqkfaLlRwKViWAqONwwAeya6ugFWUwggkNkvhcge1Aajh1QCe3UlhSv4Izf2NcAk7DzckNFFgcihUGjrocHABHq0xLe0JLCdci5-2BRxP8EAeR2TfsXObRzoOLBYTrlZ77F0eMC1rO02It9m-2Bw2iHV-2BGcJpHSAI01nwKuA-3DPdI9_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482oJdtulDR0U20GHTaHWhZyMs3WEYC7L7LMv9RZO-2Fpdf9J-2F2k6YzKc5yDJaXIPX-2BDX1Ojb1X7DsXPICE5bg9M3M31P9uwI-2FTgYLXLu0hGK-2F-2BvHc1t9T2ydTp5o5qX4inmxTqJlRpS53-2FXTCVWkOw4ZUA-3D>

Conversation 中文翻译

#1 customer 2026-05-14T01:40:54Z email Comment Samantha Pietersen
您好,

非常感谢。这是一个非常友好的提议,我衷心感谢,绝对可以接受!

对你们的服务尤其是这个提议印象非常深刻,哇。

再次非常感谢

Samantha
英文原文 / 原始消息
Good Day, 
 

 
 
Thank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable! 
 

 
 
Very impressed with your services and especially this offer, wow. 
 

 
 
Thanks so much again 
 
Samantha
#2 agent 2026-05-14T01:37:11Z web Comment BL-A2-Pump-Chelcy
您好,

非常感谢您的更新!

我们很高兴听到快递员已经确认了地址,并且您的包裹已成功送达。

作为对此次延迟和不便的诚挚歉意,我们希望为您提供原支付方式 5% 的退款。请告知我们您是否可以接受。

再次感谢您的耐心与理解。我们非常感激,如果您需要任何进一步的帮助,请随时联系。

期待您的回复。

最诚挚的问候,
Momcozy 客服团队
英文原文 / 原始消息
Hello, 
 
Thank you so much for the update! 
 
We're delighted to hear that the courier was able to confirm the address and that your parcel has been successfully delivered.
 
As a token of our sincerest apology for the delay and inconvenience, we'd like to offer you a 5% refund to your original payment method. Please let us know if this is acceptable to you.
 
Thank you again for your patience and understanding. We truly appreciate it, and please don’t hesitate to reach out if you need any further assistance.
 
We look forward to your response.
 
Best regards,
Momcozy Customer Support Team
#3 customer 2026-05-13T08:55:14Z email Comment Samantha Pietersen
您好,

快递员已联系并确认了地址,包裹已送达。全部处理完毕。

非常感谢

Samantha
英文原文 / 原始消息
Good Day, 
 

 
 
Courier made contact and address was confirmed, parcel delivered. All sorted. 
 

 
 
Greatly appreciated 
 
Samantha
#4 customer 2026-05-13T06:45:33Z email Comment Samantha Pietersen
您好,

我正紧急尝试联系快递公司,但没有成功。

我的派送状态是:提供的地址无法找到。

他们没有尝试与我取得联系,而我可以很容易地向他们解释地址。我不希望我的包裹被退回,请紧急确认我如何联系南非的派送快递公司。上面提供的号码无法拨通。

顺颂商祺

Samantha

0724631764








发件人: Momcozy 支持团队

发送时间: 2026年5月12日,星期二 7:05:38 PM

收件人: sam.pietersen@hotmail.com

主题: 您的订单 1629366 派送尝试失败






















Momcozy



















承运商尝试派送您的订单

















































嗨 Samantha,

请联系承运商安排新的派送时间。

如果尝试两到三次后无人接收,包裹可能会被退回给发件人。























查询
订单状态























承运商信息:派送中,提供的地址无法找到

物流单号:YT2611600702437264

承运商:YunExpress (云途物流)

联系方式:+864008575500































内含商品





商品 (1)


















Momcozy Mobile Flow™ 穿戴式免手持吸乳器 | M9
Others / Single / Cozy Red
x1
$128.00
$159.99
























不想再收到此类邮件?


退订
英文原文 / 原始消息
Good Day, 
 

 
 
I am urgently trying to make contact with the courier with no success. 
 
My delivery statues is: supplied address cannot be located. 
 
They have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does
 not work. 
 

 
 
Kind regards 
 
Samantha 
 
0724631764 
 
 

 
 
 
 
 
 From: Momcozy Support Team 

Sent: Tuesday, May 12, 2026 7:05:38 PM

To: sam.pietersen@hotmail.com 

Subject: Your order 1629366 has a failed delivery attempt
 
 

 
 
 

 

   

 

 
 

 

 

 

 Momcozy 
 

 

 

 
 

 

 

 
 

 

 
 The carrier tried to deliver your order 
 

 

 
 

 

 

 
 

 

 

 
 

 

 

 

 

 
 

 

 

 
 

 

 

 
 

 

 
 Hi Samantha,

Please contact the carrier to arrange a new delivery time.

The shipment could be returned to sender if no one is present to accept it after two or three attempts. 
 

 

 
 

 

 

 
 

 

 

 
 

 

Track
 order status 

 

 
 

 

 

 
 

 

 

 
 

 

 
 Carrier message: Delivery, Supplied address cannot located

Tracking number: YT2611600702437264

Carrier: YunExpress

 Contact: +864008575500

 
 

 

 
 

 

 

 
 

 

 

 
 

 

 

 
 

 
What's inside 

 
 

 
Items (1) 

 
 

 
 

 
 

 

 

 

 

 Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 
 Others / Single / Cozy Red 
 x1 
 $128.00 
 $159.99 

 

 

 

 

 
 

 

 

 
 

 

 

 
No longer want to receive these emails? 

 
Unsubscribe

全部自定义字段

field_id显示名 / 选项名value
32685292044825Shopify::Official webshopify_official_web
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
340294760514815/14- offered 5% refund for the delay
34154549939865Orders&Logistics::LI-Shipping time too longorders_logistics__li-shipping_time_too_long

更多原始信息

提取后的分类输入 JSON
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    "status": "open",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T06:45:33Z",
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      "created_at": "2026-05-14T01:40:54Z",
      "author_id": "56592248458649",
      "author_name": "Samantha Pietersen",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Good Day, \n \n\n \n \nThank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable! \n \n\n \n \nVery impressed with your services and especially this offer, wow. \n \n\n \n \nThanks so much again \n \nSamantha"
    },
    {
      "conversation_id": "57898603817881",
      "type": "Comment",
      "created_at": "2026-05-14T01:37:11Z",
      "author_id": "43365731835033",
      "author_name": "BL-A2-Pump-Chelcy",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "Hello, \n \nThank you so much for the update! \n \nWe're delighted to hear that the courier was able to confirm the address and that your parcel has been successfully delivered.\n \nAs a token of our sincerest apology for the delay and inconvenience, we'd like to offer you a 5% refund to your original payment method. Please let us know if this is acceptable to you.\n \nThank you again for your patience and understanding. We truly appreciate it, and please don’t hesitate to reach out if you need any further assistance.\n \nWe look forward to your response.\n \nBest regards,\nMomcozy Customer Support Team"
    },
    {
      "conversation_id": "57878867651097",
      "type": "Comment",
      "created_at": "2026-05-13T08:55:14Z",
      "author_id": "56592248458649",
      "author_name": "Samantha Pietersen",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Good Day, \n \n\n \n \nCourier made contact and address was confirmed, parcel delivered. All sorted. \n \n\n \n \nGreatly appreciated \n \nSamantha"
    },
    {
      "conversation_id": "57873954601497",
      "type": "Comment",
      "created_at": "2026-05-13T06:45:33Z",
      "author_id": "56592248458649",
      "author_name": "Samantha Pietersen",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "email",
      "public": true,
      "recording_type": "",
      "text": "Good Day, \n \n\n \n \nI am urgently trying to make contact with the courier with no success. \n \nMy delivery statues is: supplied address cannot be located. \n \nThey have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does\n not work. \n \n\n \n \nKind regards \n \nSamantha \n \n0724631764 \n \n \n\n \n \n \n \n \n From: Momcozy Support Team \n\nSent: Tuesday, May 12, 2026 7:05:38 PM\n\nTo: sam.pietersen@hotmail.com \n\nSubject: Your order 1629366 has a failed delivery attempt\n \n \n\n \n \n \n\n \n\n   \n\n \n\n \n \n\n \n\n \n\n \n\n Momcozy \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n The carrier tried to deliver your order \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n Hi Samantha,\n\nPlease contact the carrier to arrange a new delivery time.\n\nThe shipment could be returned to sender if no one is present to accept it after two or three attempts. \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\nTrack\n order status \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n Carrier message: Delivery, Supplied address cannot located\n\nTracking number: YT2611600702437264\n\nCarrier: YunExpress\n\n Contact: +864008575500\n\n \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \nWhat's inside \n\n \n \n\n \nItems (1) \n\n \n \n\n \n \n\n \n \n\n \n\n \n\n \n\n \n\n Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 \n Others / Single / Cozy Red \n x1 \n $128.00 \n $159.99 \n\n \n\n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \nNo longer want to receive these emails? \n\n \nUnsubscribe"
    }
  ]
}
翻译 JSON
{
  "translated_subject": "回复:您的订单 1629366 派送尝试失败",
  "translated_description": "您好,\r\n\r\n我正紧急尝试联系快递公司,但没有成功。\r\n我的派送状态是:提供的地址无法找到。\r\n他们没有尝试与我取得联系,而我可以很容易地向他们解释地址。我不希望我的包裹被退回,请紧急确认我如何联系南非的派送快递公司。上面提供的号码无法拨通。\r\n\r\n顺颂商祺\r\nSamantha\r\n0724631764\r\n\r\n________________________________\r\n发件人: Momcozy 支持团队 \r\n发送时间: 2026年5月12日,星期二 7:05:38 PM\r\n收件人: sam.pietersen@hotmail.com \r\n主题: 您的订单 1629366 派送尝试失败\r\n\r\n \r\n \r\n\r\nMomcozy\r\n\r\n承运商尝试派送您的订单\r\n\r\n[物流进度条]\r\n\r\n嗨 Samantha,\r\n请联系承运商安排新的派送时间。\r\n如果尝试两到三次后无人接收,包裹可能会被退回给发件人。\r\n\r\n查询订单状态 \r\n\r\n承运商信息:派送中,提供的地址无法找到\r\n物流单号:YT2611600702437264\r\n承运商:YunExpress (云途物流)\r\n联系方式:+864008575500\r\n\r\n内含商品\r\n商品 (1)\r\n\r\n \r\n[图片已删除或更改]\r\nMomcozy Mobile Flow™ 穿戴式免手持吸乳器 | M9\r\nOthers / Single / Cozy Red\r\nx1\r\n$128.00\r\n$159.99\r\n不想再收到此类邮件?\r\n退订",
  "translated_agents_notes": "5/14- 针对延迟提供了 5% 的退款",
  "translated_category_label": "订单与物流::物流时间过长",
  "translated_messages": [
    {
      "conversation_id": "57898743761945",
      "created_at": "2026-05-14T01:40:54Z",
      "sender_type": "customer",
      "author_name": "Samantha Pietersen",
      "channel": "email",
      "translated_text": "您好, \n \n非常感谢。这是一个非常友好的提议,我衷心感谢,绝对可以接受! \n \n对你们的服务尤其是这个提议印象非常深刻,哇。 \n \n再次非常感谢 \n \nSamantha"
    },
    {
      "conversation_id": "57898603817881",
      "created_at": "2026-05-14T01:37:11Z",
      "sender_type": "agent",
      "author_name": "BL-A2-Pump-Chelcy",
      "channel": "web",
      "translated_text": "您好, \n \n非常感谢您的更新! \n \n我们很高兴听到快递员已经确认了地址,并且您的包裹已成功送达。\n \n作为对此次延迟和不便的诚挚歉意,我们希望为您提供原支付方式 5% 的退款。请告知我们您是否可以接受。\n \n再次感谢您的耐心与理解。我们非常感激,如果您需要任何进一步的帮助,请随时联系。\n \n期待您的回复。\n \n最诚挚的问候,\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57878867651097",
      "created_at": "2026-05-13T08:55:14Z",
      "sender_type": "customer",
      "author_name": "Samantha Pietersen",
      "channel": "email",
      "translated_text": "您好, \n \n快递员已联系并确认了地址,包裹已送达。全部处理完毕。 \n \n非常感谢 \n \nSamantha"
    },
    {
      "conversation_id": "57873954601497",
      "created_at": "2026-05-13T06:45:33Z",
      "sender_type": "customer",
      "author_name": "Samantha Pietersen",
      "channel": "email",
      "translated_text": "您好, \n \n我正紧急尝试联系快递公司,但没有成功。 \n \n我的派送状态是:提供的地址无法找到。 \n \n他们没有尝试与我取得联系,而我可以很容易地向他们解释地址。我不希望我的包裹被退回,请紧急确认我如何联系南非的派送快递公司。上面提供的号码无法拨通。 \n \n顺颂商祺 \n \nSamantha \n \n0724631764 \n \n \n\n \n \n \n \n \n 发件人: Momcozy 支持团队 \n\n发送时间: 2026年5月12日,星期二 7:05:38 PM\n\n收件人: sam.pietersen@hotmail.com \n\n主题: 您的订单 1629366 派送尝试失败\n \n \n\n \n \n \n\n \n\n   \n\n \n\n \n \n\n \n\n \n\n \n\n Momcozy \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n 承运商尝试派送您的订单 \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n 嗨 Samantha,\n\n请联系承运商安排新的派送时间。\n\n如果尝试两到三次后无人接收,包裹可能会被退回给发件人。 \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n查询\n 订单状态 \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n 承运商信息:派送中,提供的地址无法找到\n\n物流单号:YT2611600702437264\n\n承运商:YunExpress (云途物流)\n\n 联系方式:+864008575500\n\n \n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n内含商品 \n\n \n \n\n \n商品 (1) \n\n \n \n\n \n \n\n \n \n\n \n\n \n\n \n\n \n\n Momcozy Mobile Flow™ 穿戴式免手持吸乳器 | M9 \n Others / Single / Cozy Red \n x1 \n $128.00 \n $159.99 \n\n \n\n \n\n \n\n \n\n \n \n\n \n\n \n\n \n \n\n \n\n \n\n \n不想再收到此类邮件? \n\n \n退订"
    }
  ],
  "chinese_reading_text": "标题:回复:您的订单 1629366 派送尝试失败\n既有分类:订单与物流::物流时间过长\n产品/渠道:milk pump::Momcozy::M9 / Agent (Email/Web)\n客服备注:5/14- 针对延迟提供了 5% 的退款\n\n描述:\n客户 Samantha 反馈其订单 1629366 在南非派送失败(提示地址无法找到),且无法通过邮件中的电话联系上快递公司。客户担心包裹被退回,紧急求助联系方式。商品为 M9 吸乳器,物流号 YT2611600702437264。\n\n会话记录:\n[2026-05-13 06:45:33] 客户: 您好,我无法联系上快递公司。物流显示地址无法找到,但我没收到联系电话。请告知如何联系南非当地快递,我不希望包裹退回。订单 1629366,云途单号 YT2611600702437264。\n[2026-05-13 08:55:14] 客户: 您好,快递已联系我,地址已确认并成功送达,谢谢。\n[2026-05-14 01:37:11] 客服 (Chelcy): 很高兴包裹已送达。由于配送延迟给您带来不便,我们愿提供 5% 的退款作为补偿,请问是否接受?\n[2026-05-14 01:40:54] 客户: 非常感谢,这个补偿提议非常友好,我接受!对你们的服务感到非常满意。",
  "translation_notes": [
    "保留了所有物流单号和联系电话",
    "将 YunExpress 翻译为云途物流",
    "保持了消息的完整性,包括系统生成的订单明细内容"
  ]
}
ticket_raw_json
{
  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "shopify_official_web",
      "name": "Shopify::Official web"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "5/14- offered 5% refund for the delay"
    },
    {
      "id": 34154549939865,
      "value": "orders_logistics__li-shipping_time_too_long",
      "name": "Orders&Logistics::LI-Shipping time too long"
    }
  ],
  "custom_status_id": 32358758515353,
  "ticket_id": 1254069,
  "assignee_id": 43365731835033,
  "created": "2026-05-13T06:45:33Z",
  "subject": "Re: Your order 1629366 has a failed delivery attempt",
  "support_type": "Agent",
  "32685292044825": "Shopify::Official web",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "5/14- offered 5% refund for the delay",
  "34154549939865": "Orders&Logistics::LI-Shipping time too long",
  "34154710239001": null,
  "fields": [
    {
      "id": 32685292044825,
      "value": "shopify_official_web",
      "name": "Shopify::Official web"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "5/14- offered 5% refund for the delay"
    },
    {
      "id": 34154549939865,
      "value": "orders_logistics__li-shipping_time_too_long",
      "name": "Orders&Logistics::LI-Shipping time too long"
    }
  ],
  "ticket": {
    "id": 1254069,
    "subject": "Re: Your order 1629366 has ...",
    "description": "Good Day,\r\n\r\nI am urgently trying to make contact with the courier with no success.\r\nMy delivery statues is: supplied address cannot be located.\r\nThey have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does not work.\r\n\r\nKind regards\r\nSamantha\r\n0724631764\r\n\r\n________________________________\r\nFrom: Momcozy Support Team <tracking_support@momcozy.com>\r\nSent: Tuesday, May 12, 2026 7:05:38 PM\r\nTo: sam.pietersen@hotmail.com <sam.pietersen@hotmail.com>\r\nSubject: Your order 1629366 has a failed delivery attempt\r\n\r\n \r\n<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY3IyR-2FENBP8etQi8b0qPsK1bB4cRYX5fHVLOmqEw5K5ENJlWYrLzcoFD9SeGQdhn8A0ulChMna-2FclvkWlREdGsc-2F5Fbm2M-2B8zN-2BOB-2FWUls6-2ByC8qcmxrO-2F3zBAYL-2BIHY5bCxY2rYVGJlmF07NRKKqDxQ-2FYhkLbEyYEbRLoNW5MU1EoKuk9qDAA9zcDJAKSfBXxDQ-2BZjK50lVy955cI5mcudWITex4oBkTQUiBs2MxyvtViNHuIgx1mslZZIh-2F5RNjOWoBT8imScHDcjGVYyF9Ng-3DuMBc_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482gLgpSAKspdEyB-2BPNtqlZcBXdFy4jDvO31ZbDS-2F25Bf5UTEjRCBXsnEQ-2F6ZRJET5uEn-2FZXjGEn-2FFs0NB0rFXkL12AeyBKMGF-2B6-2FDNSfZ01XYmBDk0LDWwUaSu0rRJMJsZ4fScOe5EpQNdEm5tXsBJGI-3D>\r\n\r\nMomcozy\r\n\r\nThe carrier tried to deliver your order\r\n\r\n[shipment progress bar]\r\n\r\nHi Samantha,\r\nPlease contact the carrier to arrange a new delivery time.\r\nThe shipment could be returned to sender if no one is present to accept it after two or three attempts.\r\n\r\nTrack order status <https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY8hsWg3YbjH-2FJiJyJODG687GsAO8iK6pLEnG5XKhpC8PR-2FavxHATunThguiYpxls2oHZ1rl94phvAoEj74t6zO7chUNbIKnhOT9mUvMvowlEPOqaRUNkuXS3HX5fZGa2512KhQniPllXQaT0v0mykXvW9LovcSLo5NWTXkUtOPt8L7NtGfjMHxgrLcvWTIgOhD2qXQUW4EXNmUjP-2B5Pxbu0iodHYEuvsYY0kBn-2Biv4K0FOc4104A6-2BuVjFqS8aoUooMht0SvHRSUEGIr23HKcEY5VMgyQ2J-2FaD6AIqR6Nxx1ejlrUvuFsY5Bfh-2Bi9nAEsQ-3D-3DN2IF_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482jc8kHl2BqfDvKqEgFDhBqP4oatvb48MDduwR72EfQaTVFMWxysvyh9MMt-2BiSXrhzozWNuQEvwyM5ODmxfWpRC7nYSqb9x-2B-2FIGvO-2BfSqWQSwJx9sPZBisrjir2T7Bb321nwQ1kVR-2FTBr0-2FXvvWFoxig-3D>\r\n\r\nCarrier message: Delivery, Supplied address cannot located\r\nTracking number: YT2611600702437264\r\nCarrier: YunExpress\r\n Contact: +864008575500\r\n\r\nWhat's inside\r\nItems (1)\r\n\r\n<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY0ZIWouDlumz5Uzm29ppYG-2FfqPS8X-2B-2FJmPq-2FKrnAEE-2BDRL6Qypva0GhH-2BcLFyDea84UAfX9Uq3ggRgLiPag0Xk6W9Ry5GyYx09u0bDYnSwk7XJtZpGL2hzc-2BB959vyt5nWK37QNiBlTaMDgWRYdwDB1POiS6Ann9z-2FBQhMrEC-2F3Pw3LRYvIIrnu8T4boMgQvdMC1VtG0wY4IPoXubRdecHLRSNdXVqjIWRVcuna2At0kJzjZpjAv8j6D0M-2FHxVQNso-2BBK7PGK3o47X7wc2DdDIl4Gm9apD2QBOktJJkVgrmx6ldxjTY8q43roK9f-2B2-2B81Uiut0ZEFtNsmeyoQ4tc6q-2BOL0uhxLXZgkAbWdvu5vDrqvLT_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482izMKg-2F8yYGPqaaTi9T6IJg2zjFY-2FOsGibzoIIUOuMKbyOXi8vd4ZXV-2FagEpVvrXuNH-2FOVIpEYMe2oQEPjOSvl5RmCmZ-2FCKGQW7kRDc7yr9JFZlUg96jnhIpgDdp9IjpRhWG5-2FwYQvO2jZBapEHwxAE-3D>\r\n[Image was deleted or changed]\r\nMomcozy Mobile Flow™ Hands-Free Breast Pump | M9\r\nOthers / Single / Cozy Red\r\nx1\r\n$128.00\r\n$159.99\r\nNo longer want to receive these emails?\r\nUnsubscribe<https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViYy3RsHd9dmDTC2ltF7wfBUWGWOUpHkjoHjccO-2Fvl0-2By-2BS5mS4NshshWjbmSVXW5StaPBjiMy-2F-2BCe-2BYkVBXwIAJg8FNsyLWXpWbL-2FKVafELfbvUsAe60uvnpAGRoxUushc4Du8dZ4Gs8zsN3d6VSqR-2Bx7fhWGwj5uolr7LrnNEJ7vFZT1zx9gDF6t2W4qZquWYuSukpvvXshV1N9ZJ0iwI8blt-2Fmx5s4u7A3TLAhaLti935-2BjUqEnqmn09275rL5WkR3OfpHYgqbXGBDq5gaRkSZYOpRkJP7h39luO7fmVs5lvYTA4esMcjBo-2BtyVcO4tLqQP3EsC1-2F6UgnguEnhzCDpRYKJYxE5xBZOVhrGu3xU-2FVhOw0hLViPjzLrWE1VL8T8X4VeaHqS9RhWS0WcWqr8xhYHwMQHKaIxzBIVvXyTAo-2FOxsD2p3JHkXThaeUyge11nPxQshJRyzYN5dAt3ZmUGzpLBCW8PpJVZcQzCrNjorVw0li5okKzTLUD5YexsksiWVizk6qTAil2bC0PZjeuvgXHduhR3yKG3NG2miamA-2F-2BKphtJpY8NgvTSTiokkqJ9iHK3NVnkiGaiEBgYiEquQPJcDpEdeGnfYM48tHp9h1uIZCbi724EO7y54P6uz29EwNLDDyS73uFYjf0-2BHcnhsDvD8lb-2B1RKDNYP8rgAncN1MwxJ-2BOs-2FMkD-2B1nspc0fxwKO-2B5eWfgbevdrNR0M2PQatpjX6-2BjmcdJKCCzTrD9Gg1qnzOFU1upS-2BNbiPu97wgcJXequGLddiM-2BrmHi5-2B6Ct9Vhk7RZ0YZ3EC7RRgWLgOOgO38CCto3GJsM4Set6APlBUHBb2mmxpaobqFqtSOHC0tKDSzoGI8ohEVqA6widBSBbhSWHcf3eRLEz3cyUDf45JMY1TiHhy9301FsVGqe9rM6lDZ-2FBmpeNIR6D9Pa1nHAls45VWLcXlch17hjpbxexG9q4HsFPfZhrQ5H3mqv6CSVKDzrYuuYoeUbDGAryLEu0X27YYH2gq3L9jcASxzdPCiWssub5Mtk2CMUBuihCCnJ1iyQHRABh0-2BtexujLbmmHsUKpgLhldGQMhQ3M-2FpFFMI23J5HXRHUHdfcGoPiGK9286bRVFR5rj2xcl3ohW16HTXtsntnlPflokcoluSWQRKhgQM6ZjNZsO9qVEhQraipxu4iq8PYcUmyPBNKTWhKBS-2F7nbx8-2BBL-2FoIMpLWwCo7jMaRbKVt-2B-2FRsoL-2FPoOAKfi3dE-2FQ32Mlv3mxe0bv1aTolMZVekkrrJlaXLUwCnwS1xRL9rslKcoAFrdL8LETXt4Reotlwa9BDjTnoVdl7KyBMUFQVFBPnQ-2FjKPL04uZaw-2FD5BiTkLqoV4DcW2NllAy5oum6L9UVadds3P-2FQnUDttu-2Bd1fqkfaLlRwKViWAqONwwAeya6ugFWUwggkNkvhcge1Aajh1QCe3UlhSv4Izf2NcAk7DzckNFFgcihUGjrocHABHq0xLe0JLCdci5-2BRxP8EAeR2TfsXObRzoOLBYTrlZ77F0eMC1rO02It9m-2Bw2iHV-2BGcJpHSAI01nwKuA-3DPdI9_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482oJdtulDR0U20GHTaHWhZyMs3WEYC7L7LMv9RZO-2Fpdf9J-2F2k6YzKc5yDJaXIPX-2BDX1Ojb1X7DsXPICE5bg9M3M31P9uwI-2FTgYLXLu0hGK-2F-2BvHc1t9T2ydTp5o5qX4inmxTqJlRpS53-2FXTCVWkOw4ZUA-3D>\r\n ",
    "is_group_public": true,
    "status": "open",
    "type": "incident",
    "priority": "normal",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1254069.json",
    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "last_comment": {
      "id": 57898743761945,
      "body": "Good Day, \n \n\n\n \n \nThank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable!&nbsp; \n \n\n\n \n \nVery impressed with your services and especially this offer, wow.&nbsp; \n \n\n\n \n \nThanks so much again&nbsp; \n \nSamantha&nbsp;",
      "created_at": "2026-05-14T01:40:54Z",
      "author_id": 56592248458649,
      "public": true
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}
conversation_raw_json
{
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      "body": "Good Day,\n\n\n\nThank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable!\n\n\n\nVery impressed with your services and especially this offer, wow.\n\n\n\nThanks so much again\n\nSamantha",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nGood Day,</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nThank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable!&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nVery impressed with your services and especially this offer, wow.&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nThanks so much again&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nSamantha&nbsp;</div>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\"margin: 0; padding: 0;\"></div>\n</div></div>",
      "plain_body": "Good Day, \n \n\n\n \n \nThank you so much. That is a very kind offer and it would be sincerely appreciated, most definitely acceptable!&nbsp; \n \n\n\n \n \nVery impressed with your services and especially this offer, wow.&nbsp; \n \n\n\n \n \nThanks so much again&nbsp; \n \nSamantha&nbsp;",
      "public": true,
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            "name": "Samantha Pietersen",
            "original_recipients": [
              "sam.pietersen@hotmail.com",
              "tracking_support@momcozy.com"
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      "created_at": "2026-05-14T01:40:54Z",
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    {
      "id": 57898603817881,
      "type": "Comment",
      "author_id": 43365731835033,
      "body": "Hello,\n\nThank you so much for the update!\n\nWe're delighted to hear that the courier was able to confirm the address and that your parcel has been successfully delivered.\n\nAs a token of our sincerest apology for the delay and inconvenience, we'd like to offer you a 5% refund to your original payment method. Please let us know if this is acceptable to you.\n\nThank you again for your patience and understanding. We truly appreciate it, and please don’t hesitate to reach out if you need any further assistance.\n\nWe look forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,&nbsp;<br>&nbsp;<br>Thank you so much for the update!&nbsp;<br>&nbsp;<br>We're delighted to hear that the courier was able to confirm the address and that your parcel has been successfully delivered.<br>&nbsp;<br>As a token of our sincerest apology for the delay and inconvenience, we'd like to offer you a 5% refund to your original payment method. Please let us know if this is acceptable to you.<br>&nbsp;<br>Thank you again for your patience and understanding. We truly appreciate it, and please don’t hesitate to reach out if you need any further assistance.<br>&nbsp;<br>We look forward to your response.<br>&nbsp;<br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,&nbsp;\n&nbsp;\nThank you so much for the update!&nbsp;\n&nbsp;\nWe're delighted to hear that the courier was able to confirm the address and that your parcel has been successfully delivered.\n&nbsp;\nAs a token of our sincerest apology for the delay and inconvenience, we'd like to offer you a 5% refund to your original payment method. Please let us know if this is acceptable to you.\n&nbsp;\nThank you again for your patience and understanding. We truly appreciate it, and please don’t hesitate to reach out if you need any further assistance.\n&nbsp;\nWe look forward to your response.\n&nbsp;\nBest regards,\nMomcozy Customer Support Team",
      "public": true,
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      "created_at": "2026-05-14T01:37:11Z",
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          "location": "Baguio City, 15, Philippines",
          "latitude": 16.4124,
          "longitude": 120.5933
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    {
      "id": 57878867651097,
      "type": "Comment",
      "author_id": 56592248458649,
      "body": "Good Day,\n\n\n\nCourier made contact and address was confirmed, parcel delivered. All sorted.\n\n\n\nGreatly appreciated\n\nSamantha",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nGood Day,</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nCourier made contact and address was confirmed, parcel delivered. All sorted.&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nGreatly appreciated&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nSamantha&nbsp;</div>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\"margin: 0; padding: 0;\"></div>\n</div></div>",
      "plain_body": "Good Day, \n \n\n\n \n \nCourier made contact and address was confirmed, parcel delivered. All sorted.&nbsp; \n \n\n\n \n \nGreatly appreciated&nbsp; \n \nSamantha&nbsp;",
      "public": true,
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      "audit_id": 57878867650713,
      "locale": "en",
      "outbound_locale": null,
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      "via": {
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          "from": {
            "address": "sam.pietersen@hotmail.com",
            "name": "Samantha Pietersen",
            "original_recipients": [
              "sam.pietersen@hotmail.com",
              "tracking_support@momcozy.com"
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            "name": "Support",
            "address": "tracking_support@momcozy.com"
          },
          "rel": null
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      "created_at": "2026-05-13T08:55:14Z",
      "metadata": {
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    {
      "id": 57873954601497,
      "type": "Comment",
      "author_id": 56592248458649,
      "body": "Good Day,\n\n\n\nI am urgently trying to make contact with the courier with no success.\n\nMy delivery statues is: supplied address cannot be located.\n\nThey have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does not work.\n\n\n\nKind regards\n\nSamantha\n\n0724631764\n\n\n\n* * *\n\n**From:** Momcozy Support Team <tracking_support@momcozy.com>\n **Sent:** Tuesday, May 12, 2026 7:05:38 PM\n **To:** sam.pietersen@hotmail.com <sam.pietersen@hotmail.com>\n **Subject:** Your order 1629366 has a failed delivery attempt\n\n\n \n\n\n\n**Momcozy**\n\n**The carrier tried to deliver your order**\n\n ![shipment progress bar](https://dy-image.as-list.com/shipment-progress-bar?presentation_settings=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&t=ShBHFg8UAQgNVFAGBlxSBQRUBwIHD1VZWAdQWlcBBwJVUFIEBFMVFBsSQFlGJBITVF9DQHNXXlQbTUAMRl9EBAABUFcFAQddDlhUV1BXUV4JVlYCDAJRDl0FWlQGVFNFHRBWFg8UFRQbDUBZRgAIRUw%3D&version=v2)\n\nHi Samantha,\nPlease contact the carrier to arrange a new delivery time.\nThe shipment could be returned to sender if no one is present to accept it after two or three attempts.\n\nTrack order status\n\nCarrier message: Delivery, Supplied address cannot located\nTracking number: YT2611600702437264\nCarrier: YunExpress\n Contact: +864008575500\n\nWhat's inside\n\nItems (1)\n\n\n\n ![Image was deleted or changed](https://cdn.shopify.com/s/files/1/0559/2321/2486/files/MomcozyMoblieFlow_BreastPump_7.jpg?v=1776163451)\nMomcozy Mobile Flow™ Hands-Free Breast Pump | M9\n\nOthers / Single / Cozy Red\n\nx1\n\n$128.00\n\n$159.99\n\nNo longer want to receive these emails?\n\nUnsubscribe\n\n \n\n ![](https://url7748.as-list9.com/wf/open?upn=u001.R1MrH1-2FdGT2-2F-2Bkje1IayHEjvJscFxijEZb82QMo1HtNj3HdtK9SZvFiagwjhSph-2Bal6QKoOHwWaCXOMQaThU2D-2BSBEgG27B60qsoqfE-2FYXjwxWIumjcKnaYq9ntREaHef6-2FrHbvHlNNj25-2BkMl-2BBqdI96Nkfhe9RMTQ9fGkQQDnoev3afhEWnvm1FxI36MzThDDvNQHBAWpjRggnl4wYKyfCjqtz3DlBkzVqSJuCVQUKwqY7q9A5xrn8s-2BMuGOiVaSSPxxdgiMJEe6YSX8SHAaduo3Ep-2FUZYKi6l4WMWyemgYOcqF4Y-2BSlbLz8ogv0RvaC90EvofMnSJtOecqSzxZiP7E1OR3lUPt8OXxnt2sUw-3D)",
      "html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nGood Day,</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nI am urgently trying to make contact with the courier with no success.&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nMy delivery statues is: supplied address cannot be located.&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nThey have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does\n not work.&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nKind regards</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\nSamantha&nbsp;</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0); margin: 0; padding: 0;\" dir=\"ltr\">\n0724631764</div>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\" dir=\"auto\">\n<br>\n</div>\n<div style=\" font-size: 12pt; margin: 0; padding: 0;\">\n<div style=\"margin: 0; padding: 0;\"></div>\n</div>\n<hr style=\"display: inline-block; width: 98%;\">\n<div dir=\"ltr\" style=\"margin: 0; padding: 0;\"><font style=\"font-size: 11pt;\" color=\"#000000\"><b>From:</b> Momcozy Support Team &lt;tracking_support@momcozy.com&gt;<br>\n<b>Sent:</b> Tuesday, May 12, 2026 7:05:38 PM<br>\n<b>To:</b> sam.pietersen@hotmail.com &lt;sam.pietersen@hotmail.com&gt;<br>\n<b>Subject:</b> Your order 1629366 has a failed delivery attempt</font>\n<div style=\"margin: 0; padding: 0;\">&nbsp;</div>\n</div>\n\n<div style=\"word-spacing: normal; background-color: #DFE3E8; margin: 0; padding: 0;\">\n<div style=\"background-color: #DFE3E8; overflow-y: hidden; width: 100% !important; margin: 0; padding: 0;\">\n<div style=\"background: transparent; background-color: transparent; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: transparent; background-color: transparent; width: 100%; border-collapse: collapse; background-color: transparent\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<div style=\"height: 30px; line-height: 30px; margin: 0; padding: 0;\"> </div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #ffffff; background-color: #ffffff; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #ffffff; background-color: #ffffff; width: 100%; border-collapse: collapse; background-color: #ffffff\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0 46px;\">\n<div style=\" font-size: 14px; line-height: 1; text-align: center; color: #000000; margin: 0; padding: 0;\" align=\"center\">\n<a href=\"https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY3IyR-2FENBP8etQi8b0qPsK1bB4cRYX5fHVLOmqEw5K5ENJlWYrLzcoFD9SeGQdhn8A0ulChMna-2FclvkWlREdGsc-2F5Fbm2M-2B8zN-2BOB-2FWUls6-2ByC8qcmxrO-2F3zBAYL-2BIHY5bCxY2rYVGJlmF07NRKKqDxQ-2FYhkLbEyYEbRLoNW5MU1EoKuk9qDAA9zcDJAKSfBXxDQ-2BZjK50lVy955cI5mcudWITex4oBkTQUiBs2MxyvtViNHuIgx1mslZZIh-2F5RNjOWoBT8imScHDcjGVYyF9Ng-3DuMBc_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482gLgpSAKspdEyB-2BPNtqlZcBXdFy4jDvO31ZbDS-2F25Bf5UTEjRCBXsnEQ-2F6ZRJET5uEn-2FZXjGEn-2FFs0NB0rFXkL12AeyBKMGF-2B6-2FDNSfZ01XYmBDk0LDWwUaSu0rRJMJsZ4fScOe5EpQNdEm5tXsBJGI-3D\" style=\"text-decoration: none; word-break: break-word !important;\" rel=\"noreferrer\">\n<p style=\"font-size: 20px; color: #333333; text-align: center; display: block; margin: 0;\" align=\"center\" dir=\"auto\"><strong>Momcozy</strong></p>\n</a></div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0 24px;\">\n<div style=\" font-size: 14px; font-weight: 400; line-height: 24px; text-align: left; color: #000000; margin: 0; padding: 0;\" align=\"left\">\n<p style=\"text-align: center; display: block; margin: 13px 0;\" align=\"center\" dir=\"auto\"><span style=\"font-size: 24px;\"><strong><span style=\"color: #000000;\">The carrier tried to deliver your order</span></strong></span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\"><span></span><span></span>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 8px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; width: 375px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border-spacing: 0px;\">\n<tbody>\n<tr>\n<td style=\"width: 375px; border-collapse: collapse; word-break: break-word !important;\"><img alt=\"shipment progress bar\" src=\"https://dy-image.as-list.com/shipment-progress-bar?presentation_settings=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&amp;t=ShBHFg8UAQgNVFAGBlxSBQRUBwIHD1VZWAdQWlcBBwJVUFIEBFMVFBsSQFlGJBITVF9DQHNXXlQbTUAMRl9EBAABUFcFAQddDlhUV1BXUV4JVlYCDAJRDl0FWlQGVFNFHRBWFg8UFRQbDUBZRgAIRUw%3D&amp;version=v2\" width=\"375\" height=\"120\" style=\"display: block; outline: none; text-decoration: none; height: 120px; width: 100%; font-size: 13px; line-height: 100%; border-width: 0;\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 8px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span><span></span></td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0 24px;\">\n<div style=\" font-size: 14px; font-weight: 400; line-height: 24px; text-align: left; color: #000000; margin: 0; padding: 0;\" align=\"left\">\n<p style=\"font-size: 14px; color: #666666; text-align: center; display: block; margin: 13px 0;\" align=\"center\" dir=\"auto\"><span style=\"font-size: 16px; color: #000000;\">Hi&nbsp;<span>Samantha</span>,\n</span><br>\n<span style=\"font-size: 16px; color: #000000;\">Please contact the carrier to arrange a new delivery time.\n<br>\nThe shipment could be returned to sender if no one is present to accept it after two or three attempts.</span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: separate; line-height: 100%;\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" style=\"border-radius: 8px; height: 48px; background-color: #333333; border-collapse: collapse; word-break: break-word !important; border-style: none; background-color: #333333\">\n<a href=\"https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY8hsWg3YbjH-2FJiJyJODG687GsAO8iK6pLEnG5XKhpC8PR-2FavxHATunThguiYpxls2oHZ1rl94phvAoEj74t6zO7chUNbIKnhOT9mUvMvowlEPOqaRUNkuXS3HX5fZGa2512KhQniPllXQaT0v0mykXvW9LovcSLo5NWTXkUtOPt8L7NtGfjMHxgrLcvWTIgOhD2qXQUW4EXNmUjP-2B5Pxbu0iodHYEuvsYY0kBn-2Biv4K0FOc4104A6-2BuVjFqS8aoUooMht0SvHRSUEGIr23HKcEY5VMgyQ2J-2FaD6AIqR6Nxx1ejlrUvuFsY5Bfh-2Bi9nAEsQ-3D-3DN2IF_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482jc8kHl2BqfDvKqEgFDhBqP4oatvb48MDduwR72EfQaTVFMWxysvyh9MMt-2BiSXrhzozWNuQEvwyM5ODmxfWpRC7nYSqb9x-2B-2FIGvO-2BfSqWQSwJx9sPZBisrjir2T7Bb321nwQ1kVR-2FTBr0-2FXvvWFoxig-3D\" style=\"display: inline-block; background-color: #333333; color: #FFFFFF; font-size: 16px; font-weight: bold; line-height: 24px; text-decoration: none; text-transform: none; border-radius: 8px; word-break: break-word !important; margin: 0; padding: 12px 24px;\" rel=\"noreferrer\">Track\n order status </a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0 24px;\">\n<div style=\" font-size: 14px; font-weight: 400; line-height: 24px; text-align: center; color: #000000; margin: 0; padding: 0;\" align=\"center\">\n<p style=\"font-size: 14px; color: #666666; text-align: center; display: block; margin: 13px 0;\" align=\"center\" dir=\"auto\"><span style=\"color: #000000;\">Carrier message: Delivery, Supplied address cannot located<br>\nTracking number: YT2611600702437264<br>\nCarrier: YunExpress<br>\n&nbsp;Contact: +864008575500<br>\n</span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\"><span></span><span></span>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0 24px;\" align=\"center\">\n<div style=\"background: #F0F0F0; background-color: #F0F0F0; border-radius: 8px; max-width: 552px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #F0F0F0; background-color: #F0F0F0; width: 100%; border-radius: 8px; border-collapse: collapse; background-color: #F0F0F0\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 24px;\" align=\"center\">\n<div style=\"background: #F0F0F0; background-color: #F0F0F0; max-width: 504px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #F0F0F0; background-color: #F0F0F0; width: 100%; border-collapse: collapse; background-color: #F0F0F0\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0 0 12px;\" align=\"center\">\n<div style=\"font-size: 0; line-height: 0; text-align: left; display: inline-block; width: 100%; direction: ltr; margin: 0; padding: 0;\" align=\"left\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 50%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<div style=\" font-size: 16px; font-weight: bold; line-height: 20px; text-align: left; color: #000000; margin: 0; padding: 0;\" align=\"left\">\nWhat's inside</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 50%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"right\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<div style=\" font-size: 16px; font-weight: bold; line-height: 20px; text-align: right; color: #000000; margin: 0; padding: 0;\" align=\"right\">\nItems (1)</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 504px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<p style=\"border-top-width: 1px; border-top-color: lightgrey; border-top-style: solid; font-size: 1px; width: 100%; display: block; margin: 0px auto;\" dir=\"auto\">\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span>\n<div style=\"background: #F0F0F0; background-color: #F0F0F0; max-width: 504px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #F0F0F0; background-color: #F0F0F0; width: 100%; border-collapse: collapse; background-color: #F0F0F0\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 12px 0 0;\" align=\"center\">\n<div style=\"background: #F0F0F0; background-color: #F0F0F0; max-width: 504px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #F0F0F0; background-color: #F0F0F0; width: 100%; border-collapse: collapse; background-color: #F0F0F0\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: left; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"left\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<table cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" border=\"0\" style=\"color: #000000; font-size: 13px; line-height: 22px; table-layout: auto; width: 100%; border-collapse: collapse; border-style: none;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: middle; width: 102px; border-collapse: collapse; word-break: break-word !important;\" valign=\"middle\"><a href=\"https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViY0ZIWouDlumz5Uzm29ppYG-2FfqPS8X-2B-2FJmPq-2FKrnAEE-2BDRL6Qypva0GhH-2BcLFyDea84UAfX9Uq3ggRgLiPag0Xk6W9Ry5GyYx09u0bDYnSwk7XJtZpGL2hzc-2BB959vyt5nWK37QNiBlTaMDgWRYdwDB1POiS6Ann9z-2FBQhMrEC-2F3Pw3LRYvIIrnu8T4boMgQvdMC1VtG0wY4IPoXubRdecHLRSNdXVqjIWRVcuna2At0kJzjZpjAv8j6D0M-2FHxVQNso-2BBK7PGK3o47X7wc2DdDIl4Gm9apD2QBOktJJkVgrmx6ldxjTY8q43roK9f-2B2-2B81Uiut0ZEFtNsmeyoQ4tc6q-2BOL0uhxLXZgkAbWdvu5vDrqvLT_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482izMKg-2F8yYGPqaaTi9T6IJg2zjFY-2FOsGibzoIIUOuMKbyOXi8vd4ZXV-2FagEpVvrXuNH-2FOVIpEYMe2oQEPjOSvl5RmCmZ-2FCKGQW7kRDc7yr9JFZlUg96jnhIpgDdp9IjpRhWG5-2FwYQvO2jZBapEHwxAE-3D\" style=\"word-break: break-word !important;\" rel=\"noreferrer\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border-spacing: 0px;\">\n<tbody>\n<tr>\n<td style=\"width: 102px; border-collapse: collapse; word-break: break-word !important;\"><img width=\"102\" height=\"102\" alt=\"Image was deleted or changed\" src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/MomcozyMoblieFlow_BreastPump_7.jpg?v=1776163451\" style=\"border-radius: 8px; object-fit: contain; height: 102px; width: 102px; line-height: 100%; outline: none; text-decoration: none; border-width: 0;\"></td>\n</tr>\n</tbody>\n</table>\n</a></td>\n<td style=\"vertical-align: middle; padding-left: 24px; font-size: 14px; line-height: 20px; border-collapse: collapse; word-break: break-word !important;\" valign=\"middle\">\n<div style=\"color: #000000; margin: 0; padding: 0;\">Momcozy Mobile Flow™ Hands-Free Breast Pump | M9</div>\n<div style=\"color: #000000; margin: 0; padding: 0;\">Others / Single / Cozy Red</div>\n<div style=\"color: #000000; margin: 0; padding: 0;\"><span></span>x1<span></span></div>\n<div style=\"color: #000000; margin: 0; padding: 0;\">$128.00</div>\n<div style=\"color: #637381; text-decoration: line-through; margin: 0; padding: 0;\">$159.99</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span></td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span><span></span></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 20px 0 0;\" align=\"center\">\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span></td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; max-width: 600px; box-sizing: border-box; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-collapse: collapse; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"background: #F0F0F0; background-color: #F0F0F0; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #F0F0F0; background-color: #F0F0F0; width: 100%; border-collapse: collapse; background-color: #F0F0F0\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 20px;\" valign=\"top\">\n<span></span><span></span><span></span><span></span><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 5px;\">\n<div style=\" font-size: 14px; line-height: 24px; text-align: center; color: #888888; margin: 0; padding: 0;\" align=\"center\">\nNo longer want to receive these emails?</div>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 5px;\">\n<div style=\" font-size: 14px; line-height: 1; text-align: center; text-decoration: underline; color: #000000; margin: 0; padding: 0;\" align=\"center\">\n<a href=\"https://url7748.as-list9.com/ls/click?upn=u001.Q748mSn-2B-2FvYpQasyGWViYy3RsHd9dmDTC2ltF7wfBUWGWOUpHkjoHjccO-2Fvl0-2By-2BS5mS4NshshWjbmSVXW5StaPBjiMy-2F-2BCe-2BYkVBXwIAJg8FNsyLWXpWbL-2FKVafELfbvUsAe60uvnpAGRoxUushc4Du8dZ4Gs8zsN3d6VSqR-2Bx7fhWGwj5uolr7LrnNEJ7vFZT1zx9gDF6t2W4qZquWYuSukpvvXshV1N9ZJ0iwI8blt-2Fmx5s4u7A3TLAhaLti935-2BjUqEnqmn09275rL5WkR3OfpHYgqbXGBDq5gaRkSZYOpRkJP7h39luO7fmVs5lvYTA4esMcjBo-2BtyVcO4tLqQP3EsC1-2F6UgnguEnhzCDpRYKJYxE5xBZOVhrGu3xU-2FVhOw0hLViPjzLrWE1VL8T8X4VeaHqS9RhWS0WcWqr8xhYHwMQHKaIxzBIVvXyTAo-2FOxsD2p3JHkXThaeUyge11nPxQshJRyzYN5dAt3ZmUGzpLBCW8PpJVZcQzCrNjorVw0li5okKzTLUD5YexsksiWVizk6qTAil2bC0PZjeuvgXHduhR3yKG3NG2miamA-2F-2BKphtJpY8NgvTSTiokkqJ9iHK3NVnkiGaiEBgYiEquQPJcDpEdeGnfYM48tHp9h1uIZCbi724EO7y54P6uz29EwNLDDyS73uFYjf0-2BHcnhsDvD8lb-2B1RKDNYP8rgAncN1MwxJ-2BOs-2FMkD-2B1nspc0fxwKO-2B5eWfgbevdrNR0M2PQatpjX6-2BjmcdJKCCzTrD9Gg1qnzOFU1upS-2BNbiPu97wgcJXequGLddiM-2BrmHi5-2B6Ct9Vhk7RZ0YZ3EC7RRgWLgOOgO38CCto3GJsM4Set6APlBUHBb2mmxpaobqFqtSOHC0tKDSzoGI8ohEVqA6widBSBbhSWHcf3eRLEz3cyUDf45JMY1TiHhy9301FsVGqe9rM6lDZ-2FBmpeNIR6D9Pa1nHAls45VWLcXlch17hjpbxexG9q4HsFPfZhrQ5H3mqv6CSVKDzrYuuYoeUbDGAryLEu0X27YYH2gq3L9jcASxzdPCiWssub5Mtk2CMUBuihCCnJ1iyQHRABh0-2BtexujLbmmHsUKpgLhldGQMhQ3M-2FpFFMI23J5HXRHUHdfcGoPiGK9286bRVFR5rj2xcl3ohW16HTXtsntnlPflokcoluSWQRKhgQM6ZjNZsO9qVEhQraipxu4iq8PYcUmyPBNKTWhKBS-2F7nbx8-2BBL-2FoIMpLWwCo7jMaRbKVt-2B-2FRsoL-2FPoOAKfi3dE-2FQ32Mlv3mxe0bv1aTolMZVekkrrJlaXLUwCnwS1xRL9rslKcoAFrdL8LETXt4Reotlwa9BDjTnoVdl7KyBMUFQVFBPnQ-2FjKPL04uZaw-2FD5BiTkLqoV4DcW2NllAy5oum6L9UVadds3P-2FQnUDttu-2Bd1fqkfaLlRwKViWAqONwwAeya6ugFWUwggkNkvhcge1Aajh1QCe3UlhSv4Izf2NcAk7DzckNFFgcihUGjrocHABHq0xLe0JLCdci5-2BRxP8EAeR2TfsXObRzoOLBYTrlZ77F0eMC1rO02It9m-2Bw2iHV-2BGcJpHSAI01nwKuA-3DPdI9_MNUrCq42isBt6WWnn1Yn96Q7rAgG5h5h2DAnqXMRCJSFze-2Bwle1BH-2FWM5iO5iLtrI72jeU-2FfwWjnTVYXZK2PbKGgFTBsQZSWo7b5OMbC3xm2gqNg-2FbSa5gpOeGiKC4mhls45cwMtiuXg0r-2BVZcVFSqhPH2avVK2HHLqHKAXRECuVtphiVhhwP7F9yoqWi1dJPgWaiBTSG849WrZiCC482oJdtulDR0U20GHTaHWhZyMs3WEYC7L7LMv9RZO-2Fpdf9J-2F2k6YzKc5yDJaXIPX-2BDX1Ojb1X7DsXPICE5bg9M3M31P9uwI-2FTgYLXLu0hGK-2F-2BvHc1t9T2ydTp5o5qX4inmxTqJlRpS53-2FXTCVWkOw4ZUA-3D\" style=\"color: #888888; text-decoration: none; word-break: break-word !important;\" rel=\"noreferrer\">Unsubscribe</a></div>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 5px;\">\n<div style=\" font-size: 14px; line-height: 1; text-align: center; color: #888888; margin: 0; padding: 0;\" align=\"center\">\n</div>\n</td>\n</tr>\n\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<span></span></td>\n</tr>\n</tbody>\n</table>\n</div>\n<div style=\"background: transparent; background-color: transparent; max-width: 600px; margin: 0px auto; padding: 0;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: transparent; background-color: transparent; width: 100%; border-collapse: collapse; background-color: transparent\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; border-collapse: collapse; word-break: break-word !important; padding: 0;\" align=\"center\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; display: inline-block; vertical-align: top; width: 100%; margin: 0; padding: 0;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; border-collapse: collapse; word-break: break-word !important; padding: 0;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" style=\"border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"font-size: 0px; word-break: break-word !important; border-collapse: collapse; padding: 0;\">\n<div style=\"height: 30px; line-height: 30px; margin: 0; padding: 0;\"> </div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n\n</div></div>",
      "plain_body": "Good Day, \n \n\n\n \n \nI am urgently trying to make contact with the courier with no success.&nbsp; \n \nMy delivery statues is: supplied address cannot be located.&nbsp; \n \nThey have not attempted to make contact with myself and I can easily explain the address to them. I do not want my parcel to be returned, please urgently confirm how I can make contact with the delivery courier in South Africa. The number provided above does\n not work.&nbsp; \n \n\n\n \n \nKind regards \n \nSamantha&nbsp; \n \n0724631764 \n \n \n\n\n \n \n \n \n \n From: Momcozy Support Team &lt;tracking_support@momcozy.com&gt;\n\nSent: Tuesday, May 12, 2026 7:05:38 PM\n\nTo: sam.pietersen@hotmail.com &lt;sam.pietersen@hotmail.com&gt;\n\nSubject: Your order 1629366 has a failed delivery attempt\n &nbsp; \n \n\n \n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n   \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n\n Momcozy \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n The carrier tried to deliver your order \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n Hi&nbsp;Samantha,\n\n\nPlease contact the carrier to arrange a new delivery time.\n\n\nThe shipment could be returned to sender if no one is present to accept it after two or three attempts. \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\nTrack\n order status \n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n Carrier message: Delivery, Supplied address cannot located\n\nTracking number: YT2611600702437264\n\nCarrier: YunExpress\n\n&nbsp;Contact: +864008575500\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \nWhat's inside \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \nItems (1) \n\n\n\n\n\n\n\n\n \n \n\n\n\n\n \n \n\n\n\n\n \n \n\n\n\n\n \n\n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n Momcozy Mobile Flow™ Hands-Free Breast Pump | M9 \n Others / Single / Cozy Red \n x1 \n $128.00 \n $159.99 \n\n\n\n\n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \nNo longer want to receive these emails? \n\n\n\n\n\n \nUnsubscribe \n\n\n\n\n\n \n \n\n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n \n \n\n\n\n\n \n\n\n\n\n\n\n\n\n  ",
      "public": true,
      "attachments": [],
      "audit_id": 57873954601369,
      "locale": "en",
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      "translations": [],
      "via": {
        "channel": "email",
        "source": {
          "from": {
            "address": "sam.pietersen@hotmail.com",
            "name": "Samantha Pietersen",
            "original_recipients": [
              "sam.pietersen@hotmail.com",
              "tracking_support@momcozy.com"
            ]
          },
          "to": {
            "name": "Support",
            "address": "tracking_support@momcozy.com"
          },
          "rel": null
        }
      },
      "created_at": "2026-05-13T06:45:33Z",
      "metadata": {
        "system": {
          "message_id": "<AS1PR02MB79436E37FBEA4958EC096DA2F9062@AS1PR02MB7943.eurprd02.prod.outlook.com>",
          "email_id": "01KRG1AQ41DZH0NBK1NYGFZVSQ",
          "raw_email_identifier": "20869961/465db79f-474c-4236-aed7-a12b334a0642.eml",
          "json_email_identifier": "20869961/465db79f-474c-4236-aed7-a12b334a0642.json",
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      "id": 43365731835033,
      "url": "https://rootglobal.zendesk.com/api/v2/users/43365731835033.json",
      "name": "BL-A2-Pump-Chelcy",
      "email": "root-support-ct13@rootglobal.net",
      "created_at": "2025-02-11T04:29:24Z",
      "updated_at": "2026-05-14T00:39:45Z",
      "time_zone": "Hong Kong",
      "iana_time_zone": "Asia/Hong_Kong",
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      "external_id": null,
      "tags": [],
      "alias": "Quincy",
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": "2026-05-13T22:59:47Z",
      "two_factor_auth_enabled": false,
      "signature": "",
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      "name": "Samantha Pietersen",
      "email": "sam.pietersen@hotmail.com",
      "created_at": "2026-04-02T10:45:23Z",
      "updated_at": "2026-04-02T10:45:23Z",
      "time_zone": "Asia/Hong_Kong",
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}