提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253886",
"subject": "Re: Payment Check On Your Momcozy Order",
"description": "Hello, \n\nThe payment was accepted and i can See the payment of 199e\nTrank you for Adresse the order\n\nLe mer. 13 mai 2026 à 06:07, support momcozy a écrit :\n\nDear customer,\n\nWe are thrilled that you have chosen Momcozy for your order!\n\nOur payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?\n\nIf everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.\n\nIf you have any other questions, please mention them in your reply, and we will address them as soon as possible.\n\nWe eagerly await your response.\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-13T05:08:06Z",
"updated_at": "2026-05-13T11:49:02Z"
},
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"agents_notes_label": "",
"agents_notes": "",
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"category_name": "Pre-sales::CI-Order Payment",
"category_value": "pre-sales__ci-order_payment",
"category_zh": "订单支付咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57884141687065",
"type": "Comment",
"created_at": "2026-05-13T11:49:02Z",
"author_id": "52514432459161",
"author_name": "BL-Call&ES-Mariam",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello there,\n \nThank you for your message.\n \nPlease do not worry, your order is currently being processed. The preparation time is approximately 1–2 days, and the shipping time is estimated to be 3–7 business days.\n \nOnce your order has been shipped, you will receive the tracking details so you can follow the delivery status.\n \nThank you for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57870247524761",
"type": "Comment",
"created_at": "2026-05-13T05:08:06Z",
"author_id": "57870247469977",
"author_name": "Théo Meyer",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n The payment was accepted and i can See the payment of 199e Trank you for Adresse the order \n Le mer. 13 mai 2026 à 06:07, support momcozy a écrit :\n Dear customer,\n\nWe are thrilled that you have chosen Momcozy for your order!\n\nOur payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?\n\nIf everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.\n\nIf you have any other questions, please mention them in your reply, and we will address them as soon as possible.\n\nWe eagerly await your response.\n\nBest regards,\nMomcozy Customer Support Team"
}
]
}
ticket_raw_json
{
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},
{
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],
"custom_status_id": 32358772424217,
"ticket_id": 1253886,
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"created": "2026-05-13T05:08:06Z",
"subject": "Re: Payment Check On Your Momcozy Order",
"support_type": "Agent",
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},
{
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],
"ticket": {
"id": 1253886,
"subject": "Re: Payment Check On Your M...",
"description": "Hello, \n\nThe payment was accepted and i can See the payment of 199e\nTrank you for Adresse the order\n\nLe mer. 13 mai 2026 à 06:07, support momcozy <support@momcozy.com> a écrit :\n\nDear customer,\n\nWe are thrilled that you have chosen Momcozy for your order!\n\nOur payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?\n\nIf everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.\n\nIf you have any other questions, please mention them in your reply, and we will address them as soon as possible.\n\nWe eagerly await your response.\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1253886.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57884141687065,
"body": "Hello there,\n \nThank you for your message.\n \nPlease do not worry, your order is currently being processed. The preparation time is approximately 1–2 days, and the shipping time is estimated to be 3–7 business days.\n \nOnce your order has been shipped, you will receive the tracking details so you can follow the delivery status.\n \nThank you for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T11:49:02Z",
"author_id": 52514432459161,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57884141687065,
"type": "Comment",
"author_id": 52514432459161,
"body": "Hello there,\n\nThank you for your message.\n\nPlease do not worry, your order is currently being processed. The preparation time is approximately 1–2 days, and the shipping time is estimated to be 3–7 business days.\n\nOnce your order has been shipped, you will receive the tracking details so you can follow the delivery status.\n\nThank you for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello there,<br> <br>Thank you for your message.<br> <br>Please do not worry, your order is currently being processed. The preparation time is approximately 1–2 days, and the shipping time is estimated to be 3–7 business days.<br> <br>Once your order has been shipped, you will receive the tracking details so you can follow the delivery status.<br> <br>Thank you for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello there,\n \nThank you for your message.\n \nPlease do not worry, your order is currently being processed. The preparation time is approximately 1–2 days, and the shipping time is estimated to be 3–7 business days.\n \nOnce your order has been shipped, you will receive the tracking details so you can follow the delivery status.\n \nThank you for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57884141686937,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "theo.meyer97@gmail.com",
"name": "Théo Meyer"
},
"rel": null
}
},
"created_at": "2026-05-13T11:49:02Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
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"location": "Barcelona, CT, Spain",
"latitude": 41.4204,
"longitude": 2.1678
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{
"id": 57870247524761,
"type": "Comment",
"author_id": 57870247469977,
"body": "Hello,\n\n\n\nThe payment was accepted and i can See the payment of 199e\n\nTrank you for Adresse the order\n\n\n\nLe mer. 13 mai 2026 à 06:07, support momcozy <support@momcozy.com> a écrit :\n\n> Dear customer,\n>\n> We are thrilled that you have chosen Momcozy for your order!\n>\n> Our payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?\n>\n> If everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.\n>\n> If you have any other questions, please mention them in your reply, and we will address them as soon as possible.\n>\n> We eagerly await your response.\n>\n> Best regards,\n> Momcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello, </div><div dir=\"auto\"><br></div><div dir=\"auto\">The payment was accepted and i can See the payment of 199e</div><div dir=\"auto\">Trank you for Adresse the order</div><div><br><div><div dir=\"ltr\">Le mer. 13 mai 2026 à 06:07, support momcozy <<a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>> a écrit :<br></div><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\"><div dir=\"ltr\">Dear customer,<br><br>We are thrilled that you have chosen Momcozy for your order!<br><br>Our payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?<br><br>If everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.<br><br>If you have any other questions, please mention them in your reply, and we will address them as soon as possible.<br><br>We eagerly await your response.<br><br>Best regards,<br>Momcozy Customer Support Team</div>\n</blockquote></div></div></div>",
"plain_body": "Hello, \n The payment was accepted and i can See the payment of 199e Trank you for Adresse the order \n Le mer. 13 mai 2026 à 06:07, support momcozy <support@momcozy.com> a écrit :\n Dear customer,\n\nWe are thrilled that you have chosen Momcozy for your order!\n\nOur payment system has flagged a potential issue with your payment. Could you kindly verify if everything is fine with the payment on your end?\n\nIf everything is fine, please reply to this email as soon as possible if you'd like us to expedite the shipping process, and our agents will handle the order for you.\n\nIf you have any other questions, please mention them in your reply, and we will address them as soon as possible.\n\nWe eagerly await your response.\n\nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57870247524633,
"locale": "en",
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"translations": [],
"via": {
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"address": "theo.meyer97@gmail.com",
"name": "Théo Meyer",
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"theo.meyer97@gmail.com",
"support@momcozy.com"
]
},
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"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T05:08:06Z",
"metadata": {
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"email": "root-support-60@rootglobal.net",
"created_at": "2025-11-17T09:38:54Z",
"updated_at": "2026-05-13T14:22:52Z",
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}