提取后的分类输入 JSON
{
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"description": "I’m having some issues with my monitor/app. I ordered the BM04 on Amazon, the first one that was sent had major audio issues. So I had to get a replacement. Now I’m having issues with the safety zone notifications to my phone. I’m receiving the notifications that the baby has left the safety zone 2 hours after it’s actually happened consistently. \n\nThat feature was a big selling point for me, so I’d really like to get it working properly. \nThank you!",
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"updated_at": "2026-05-14T01:43:54Z"
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"text": "Dear Kaitlin,\n \nThank you for contacting us. We are here to help！\n \nCould you kindly share a screenshot of your order information, which should include the order number?\n \nWe have forwarded the issue you are experiencing with your device to the relevant personnel. Could you please provide us with your email address so that we may verify the details?\n \nWe look forward to your reply.\n \nWarm regards,\nMomcozy Customer Support Team"
},
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"author_name": "kaitlin wessel",
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"text": "I’m having some issues with my monitor/app. I ordered the BM04 on Amazon, the first one that was sent had major audio issues. So I had to get a replacement. Now I’m having issues with the safety zone notifications to my phone. I’m receiving the notifications that the baby has left the safety zone 2 hours after it’s actually happened consistently. \n\n That feature was a big selling point for me, so I’d really like to get it working properly. \n\nThank you!"
}
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}
ticket_raw_json
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"description": "I’m having some issues with my monitor/app. I ordered the BM04 on Amazon, the first one that was sent had major audio issues. So I had to get a replacement. Now I’m having issues with the safety zone notifications to my phone. I’m receiving the notifications that the baby has left the safety zone 2 hours after it’s actually happened consistently. \n\nThat feature was a big selling point for me, so I’d really like to get it working properly. \nThank you!",
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"body": "Dear Kaitlin,\n \nThank you for contacting us. We are here to help！\n \nCould you kindly share a screenshot of your order information, which should include the order number?\n \nWe have forwarded the issue you are experiencing with your device to the relevant personnel. Could you please provide us with your email address so that we may verify the details?\n \nWe look forward to your reply.\n \nWarm regards,\nMomcozy Customer Support Team",
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conversation_raw_json
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"body": "Dear Kaitlin,\n\nThank you for contacting us. We are here to help！\n\nCould you kindly share a **screenshot** of your order information, which should include the **order number**?\n\nWe have forwarded the issue you are experiencing with your device to the relevant personnel. Could you please provide us with your email address so that we may verify the details?\n\nWe look forward to your reply.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Kaitlin,<br> <br>Thank you for contacting us. We are here to help！<br> <br>Could you kindly share a <strong>screenshot</strong> of your order information, which should include the <strong>order number</strong>?<br> <br>We have forwarded the issue you are experiencing with your device to the relevant personnel. Could you please provide us with your email address so that we may verify the details?<br> <br>We look forward to your reply.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Kaitlin,\n \nThank you for contacting us. We are here to help！\n \nCould you kindly share a screenshot of your order information, which should include the order number?\n \nWe have forwarded the issue you are experiencing with your device to the relevant personnel. Could you please provide us with your email address so that we may verify the details?\n \nWe look forward to your reply.\n \nWarm regards,\nMomcozy Customer Support Team",
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{
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"type": "Comment",
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"body": "I’m having some issues with my monitor/app. I ordered the BM04 on Amazon, the first one that was sent had major audio issues. So I had to get a replacement. Now I’m having issues with the safety zone notifications to my phone. I’m receiving the notifications that the baby has left the safety zone 2 hours after it’s actually happened consistently. \n\nThat feature was a big selling point for me, so I’d really like to get it working properly. \nThank you!",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">I’m having some issues with my monitor/app. I ordered the BM04 on Amazon, the first one that was sent had major audio issues. So I had to get a replacement. Now I’m having issues with the safety zone notifications to my phone. I’m receiving the notifications that the baby has left the safety zone 2 hours after it’s actually happened consistently. </p>\n\n<p dir=\"auto\">That feature was a big selling point for me, so I’d really like to get it working properly. \n<br>Thank you!</p></div>",
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"created_at": "2026-05-13T02:52:39Z",
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