提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253383",
"subject": "Pump stopped working suddenly",
"description": "\n Hello Momcozy Support Team,\n\nI’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective.\n\nThe unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable.\n\nI exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me.\n\nI would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible.\n\nThank you for your time and help.\n\nORDER BLS-16155686\n\nKayle",
"status": "solved",
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"created_at": "2026-05-13T01:13:34Z",
"updated_at": "2026-05-13T09:17:44Z"
},
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"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
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"messages": [
{
"conversation_id": "57879693592089",
"type": "Comment",
"created_at": "2026-05-13T09:17:44Z",
"author_id": "57144840981401",
"author_name": "RT-Abnormal Order Group-Vicky",
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"text": "Hello Kayle,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nWarm regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57861931811993",
"type": "Comment",
"created_at": "2026-05-13T01:13:34Z",
"author_id": "57861708010137",
"author_name": "Kayle",
"author_role": "end-user",
"sender_type": "customer",
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"text": " Hello Momcozy Support Team,\n \n \n I’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective. \n \n \n The unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable. \n \n \n I exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me. \n \n \n I would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible. \n \n \n Thank you for your time and help. \n ORDER BLS-16155686 \n Kayle"
}
]
}
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"ticket": {
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"subject": "Pump stopped working suddenly",
"description": "\n Hello Momcozy Support Team,\n\n\nI’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective.\n\n\nThe unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable.\n\n\nI exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me.\n\n\nI would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible.\n\n\nThank you for your time and help.\n\n\nORDER BLS-16155686\n\n\nKayle",
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"body": "Hello Kayle,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:17:44Z",
"author_id": 57144840981401,
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"body": "Hello Kayle,\n\nWe hope you're having a wonderful day!\n\nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n\nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n- If paid by insurance, please contact health@babylist.com\n- If paid by the customer, please contact support@babylist.com\n\n\nFor detailed after-sales procedures, please reach out to Babylist directly.\n\nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Kayle,<br> <br>We hope you're having a wonderful day!<br> <br>We are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.<br> <br>Depending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:<br><ul dir=\"auto\"><li>If paid by insurance, please contact <a href=\"mailto:health@babylist.com\" rel=\"noreferrer\">health@babylist.com</a></li><li>If paid by the customer, please contact <a href=\"mailto:support@babylist.com\" rel=\"noreferrer\">support@babylist.com</a></li></ul> <br>For detailed after-sales procedures, please reach out to Babylist directly.<br> <br>We are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.<br><br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Kayle,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nWarm regards,\nMomcozy Customer Support Team",
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{
"id": 57861931811993,
"type": "Comment",
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"body": "\n Hello Momcozy Support Team,\n\nI’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective.\n\nThe unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable.\n\nI exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me.\n\nI would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible.\n\nThank you for your time and help.\n\nORDER BLS-16155686\n\nKayle",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\"><span style=\" font-size: 20px; \"> Hello Momcozy Support Team,</span>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">I’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">The unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">I exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">I would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Thank you for your time and help.</span></p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"><br></span></p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"><span style=\"font-size: 16px; -webkit-text-size-adjust: auto; color: rgb(153, 153, 153); text-transform: uppercase; background-color: rgb(255, 255, 255);\">ORDER BLS-16155686</span></span></p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"><br></span></p><p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Kayle</span></p><div></div><div dir=\"ltr\"><div dir=\"ltr\"></div>\n</div></div></div></div>",
"plain_body": " Hello Momcozy Support Team,\n \n \n I’m reaching out regarding an issue with my M9 breast pump. One of the pumps is not functioning properly and appears to be defective. \n \n \n The unit continuously flashes the charging indicator (the 1, 2, 3 lights) as if it is plugged in and charging, even when it is not connected to power. Because of this, the pump will not turn on at all, making it completely unusable. \n \n \n I exclusively pump, so having a malfunctioning unit is significantly impacting my ability to maintain my milk supply. This has created an urgent situation for me. \n \n \n I would appreciate your prompt assistance in resolving this issue. Please let me know the next steps for a replacement or repair as soon as possible. \n \n \n Thank you for your time and help. \n ORDER BLS-16155686 \n Kayle",
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