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"body": "\nHi,\n\nThank you for your message. We hope you're doing well!\n\nWe completely understand how important it is for both parents to stay connected to the baby monitor without being logged out when another device signs in. We appreciate you bringing this concern to our attention.\n\nTo connect multiple phones to the Momcozy BM04 baby monitor, please follow these steps:\n\n1. **Ensure Pairing Mode:** Activate the camera's pairing mode by pressing and holding the \"Pair\" button until you hear two beeps. This ensures the device is ready for setup.\n2. **Wi-Fi Settings:** Confirm that both phones are connected to a 2.4GHz Wi-Fi network. Ensure the network name and password are entered correctly.\n3. **Account Setup:** Each phone must have the Momcozy app installed, and users should log in with their respective accounts.\n4. **QR Code Scanning:** Generate a QR code for connection within the app and scan it using the camera. Hold the phone about 15–20 cm away from the camera lens for optimal scanning.\n5. **Alternative Connection Method:** If the connection fails, switch to AP mode in the app. This allows the phone to connect directly to the camera's hotspot.\n6.\n\nWe also understand your concern regarding the timestamp showing 1 hour behind due to Daylight Saving Time, and we’re happy to help.\n\n\n- **Manual Time Setting:** Since the display does not connect to an external network, the time and date cannot be synchronized automatically. You will need to manually set the correct time when using the monitor for the first time.\n- **Battery Maintenance:** If the display's battery completely dies, the time and date settings will not be retained. Please ensure the monitor maintains adequate battery power to prevent this issue. If the battery fully drains, you will need to reset the date and time after recharging.\n\n\nIf the issue persists, please let us know and we will be happy to assist you further.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"> <br>Hi,<br> <br>Thank you for your message. We hope you're doing well!<br> <br>We completely understand how important it is for both parents to stay connected to the baby monitor without being logged out when another device signs in. We appreciate you bringing this concern to our attention.<br> <br>To connect multiple phones to the Momcozy BM04 baby monitor, please follow these steps:<br> <br><ol dir=\"auto\"><li><strong>Ensure Pairing Mode:</strong> Activate the camera's pairing mode by pressing and holding the \"Pair\" button until you hear two beeps. This ensures the device is ready for setup.</li><li><strong>Wi-Fi Settings:</strong> Confirm that both phones are connected to a 2.4GHz Wi-Fi network. Ensure the network name and password are entered correctly.</li><li><strong>Account Setup:</strong> Each phone must have the Momcozy app installed, and users should log in with their respective accounts.</li><li><strong>QR Code Scanning:</strong> Generate a QR code for connection within the app and scan it using the camera. Hold the phone about 15–20 cm away from the camera lens for optimal scanning.</li><li><strong>Alternative Connection Method:</strong> If the connection fails, switch to AP mode in the app. This allows the phone to connect directly to the camera's hotspot.</li><li> </li></ol>We also understand your concern regarding the timestamp showing 1 hour behind due to Daylight Saving Time, and we’re happy to help.<br> <br><ul dir=\"auto\"><li><strong>Manual Time Setting:</strong> Since the display does not connect to an external network, the time and date cannot be synchronized automatically. You will need to manually set the correct time when using the monitor for the first time.</li><li><strong>Battery Maintenance:</strong> If the display's battery completely dies, the time and date settings will not be retained. Please ensure the monitor maintains adequate battery power to prevent this issue. If the battery fully drains, you will need to reset the date and time after recharging.</li></ul> <br>If the issue persists, please let us know and we will be happy to assist you further.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": " \nHi,\n \nThank you for your message. We hope you're doing well!\n \nWe completely understand how important it is for both parents to stay connected to the baby monitor without being logged out when another device signs in. We appreciate you bringing this concern to our attention.\n \nTo connect multiple phones to the Momcozy BM04 baby monitor, please follow these steps:\n \n Ensure Pairing Mode: Activate the camera's pairing mode by pressing and holding the \"Pair\" button until you hear two beeps. This ensures the device is ready for setup. Wi-Fi Settings: Confirm that both phones are connected to a 2.4GHz Wi-Fi network. Ensure the network name and password are entered correctly. Account Setup: Each phone must have the Momcozy app installed, and users should log in with their respective accounts. QR Code Scanning: Generate a QR code for connection within the app and scan it using the camera. Hold the phone about 15–20 cm away from the camera lens for optimal scanning. Alternative Connection Method: If the connection fails, switch to AP mode in the app. This allows the phone to connect directly to the camera's hotspot. We also understand your concern regarding the timestamp showing 1 hour behind due to Daylight Saving Time, and we’re happy to help.\n \n Manual Time Setting: Since the display does not connect to an external network, the time and date cannot be synchronized automatically. You will need to manually set the correct time when using the monitor for the first time. Battery Maintenance: If the display's battery completely dies, the time and date settings will not be retained. Please ensure the monitor maintains adequate battery power to prevent this issue. If the battery fully drains, you will need to reset the date and time after recharging. \nIf the issue persists, please let us know and we will be happy to assist you further.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(02:17:28) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(02:18:04) Parth Bhanushali: Other inquiries\n(02:18:08) Momcozy: Please tell us what you need help with.\n(02:18:39) Parth Bhanushali: Request to allow multiple logins\n(02:18:52) Momcozy: I’m sorry, but I don’t have information on how to allow multiple logins for your account. You can sign in or create an account at the Momcozy account portal: https://account.momcozy.com. For anything account-related, that portal is the best place to start.\n(02:19:05) Parth Bhanushali: Representative\n(02:19:09) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(02:19:18) Parth Bhanushali: Leave a message\n(02:19:23) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(02:20:22) Parth Bhanushali: BM04:\nAllow multiple logins from different devices. 1 parent logging in should not log out other parent.\n(02:21:09) Parth Bhanushali: Time stamp on baby monitor is 1 hr behind, still following day light saving time, please help update the time",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(02:17:28) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(02:18:04) Parth Bhanushali: Other inquiries\n<br>(02:18:08) Momcozy: Please tell us what you need help with.\n<br>(02:18:39) Parth Bhanushali: Request to allow multiple logins\n<br>(02:18:52) Momcozy: I’m sorry, but I don’t have information on how to allow multiple logins for your account. You can sign in or create an account at the Momcozy account portal: <a href=\"https://account.momcozy.com\" target=\"_blank\" rel=\"nofollow noreferrer\">https://account.momcozy.com</a>. For anything account-related, that portal is the best place to start.\n<br>(02:19:05) Parth Bhanushali: Representative\n<br>(02:19:09) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(02:19:18) Parth Bhanushali: Leave a message\n<br>(02:19:23) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(02:20:22) Parth Bhanushali: BM04:\n<br>Allow multiple logins from different devices. 1 parent logging in should not log out other parent.\n<br>(02:21:09) Parth Bhanushali: Time stamp on baby monitor is 1 hr behind, still following day light saving time, please help update the time</p></div>",
"plain_body": "(02:17:28) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(02:18:04) Parth Bhanushali: Other inquiries\n\n(02:18:08) Momcozy: Please tell us what you need help with.\n\n(02:18:39) Parth Bhanushali: Request to allow multiple logins\n\n(02:18:52) Momcozy: I’m sorry, but I don’t have information on how to allow multiple logins for your account. You can sign in or create an account at the Momcozy account portal: https://account.momcozy.com. For anything account-related, that portal is the best place to start.\n\n(02:19:05) Parth Bhanushali: Representative\n\n(02:19:09) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(02:19:18) Parth Bhanushali: Leave a message\n\n(02:19:23) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(02:20:22) Parth Bhanushali: BM04:\n\nAllow multiple logins from different devices. 1 parent logging in should not log out other parent.\n\n(02:21:09) Parth Bhanushali: Time stamp on baby monitor is 1 hr behind, still following day light saving time, please help update the time",
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