升级套件

Upgrade kit
Ticket 1252372 pending normal 2026-05-12T17:50:20Z Zendesk
客服备注 / Agents notes 34029476051481
空
Zendesk 既有问题分类 34154549939865
Unknown VOC
value: unknown_voc_
未知客户反馈
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::Baby Monitor::BM04
value: electrical__baby_monitor__bm04

核心信息

产品字段
空
会话渠道
{"web": 3, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T08:43:34Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】升级套件
【既有分类】未知客户反馈
【产品/渠道】型号: BM04, 订单号: 306-1906017-2051551, 渠道: Amazon (DE)
【客服备注】无
【描述翻译】客户反馈婴儿监视器升级套件下单链接失效（404），询问处理办法。
【会话翻译】
1. [2026-05-12 17:50] 客户: 收到升级通知并获得代码，但页面链接打不开，无法下单。
2. [2026-05-13 07:36] 内部 (Joana): 解释库存刚转回，上架还需时间，指示客服直接向客户索要地址发货。涉及订单: 306-1906017-2051551。
3. [2026-05-13 07:51] 客服 (Elene): 致歉并解释 404 原因是内部流程未完，请客户提供详细收货信息以便直接安排寄送 BM04 套件。
4. [2026-05-13 08:43] 内部 (Joana): 备注发货 SKU (ME005-NA70000N12101-A) 及所用仓库。

描述与翻译

中文描述

你好 Momcozy 团队，

我收到邮件说我可以为我的婴儿监视器（Babyphone）获得一个升级套件。

我已经注册并获得了一个代码。

但是下单该套件的页面链接无法使用（404 页面未找到）。

我该怎么办？

Kathrin Witthus

英文/原始描述

Hello Momcozy Team,
I got the Email that i get an upgrade kit for my Babyphone
I registered it and got a code
But the link to the page where i can order the kit does not work (404 page not found)
What should i do?
Kathrin Witthus

Conversation 中文翻译

#1 internal 2026-05-13T08:43:34Z web Comment BL-Call Support-Joana
SKU: ME005-NA70000N12101-A
待使用的仓库: SZ-GYLROOT-PEIJIAN
英文原文 / 原始消息 
SKU: ME005-NA70000N12101-A
Warehouse to be used: SZ-GYLROOT-PEIJIAN
#2 agent 2026-05-13T07:51:41Z web Comment BL-Call&DE-Elene
亲爱的 Kathrin，

非常感谢您的来信，对于链接失效给您带来的不便，我们深表歉意。

目前，升级套件的注册和上架流程仍处于内部完成阶段，因此该页面目前可能会显示 404 错误。

为了节省您的时间并尽快为您提供帮助，我们很乐意为您直接安排寄送 BM04 升级套件。

能否请您提供以下格式的完整收货地址：
• 全名
• 街道及门牌号
• 城市
• 州/地区
• 邮政编码
• 国家
• 电话号码

一旦收到您的详细信息，我们将相应地进行后续步骤。

再次感谢您的耐心与理解。


顺致问候，
Momcozy 客服团队
英文原文 / 原始消息 
Dear Kathrin,
 
Thank you very much for your message, and we sincerely apologize for the inconvenience regarding the broken link.
 
At the moment, the upgrade kit registration and listing process is still being completed internally, which is why the page may currently display a 404 error.
 
To help save your time and assist you as quickly as possible, we would be happy to arrange the shipment of the BM04 upgrade kit for you directly.
 
Could you please kindly provide your full delivery address in the following format:
• Full name
• Street and house number
• City
• State/Region
• Postal/ZIP code
• Country
• Phone number
 
Once we receive your details, we will proceed with the next steps accordingly.
 
Thank you again for your patience and understanding.
 
 
Kind regards,
Momcozy Customer Support Team
#3 internal 2026-05-13T07:36:40Z web Comment BL-Call Support-Joana
我们的团队前几天刚把升级工具的部分库存转回仓库，根据 Cheney 女士的说法，注册和上架过程仍需要一些时间才能完成。

为了节省客户的时间，请要求客户提供详细的收货地址并直接安排发货。我将申请 BM04 工具包的 SKU。

请更新：
订单号：306-1906017-2051551
销售渠道：Amazon
地点：德国 (DE)
型号：BM04
英文原文 / 原始消息 
our team has only transferred some inventory of the upgrade tool back to the warehouse the other day, as per Ms Cheney, the registration and shelf process will still require some time to complete
 
to help save the customer's time, please ask the customer to provide a detailed delivery address and arrange the shipment directly. I will request the SKU for the tool kit of BM04
 
please update:
order number: 306-1906017-2051551
S.channel: Amazon
loc: DE
Model: BM04
#4 customer 2026-05-12T17:50:20Z email Comment Kathrin Witthus
你好 Momcozy 团队，

我收到邮件说我可以为我的婴儿监视器获得一个升级套件

我已经注册并获得了一个代码

但是下单该套件的页面链接无法使用（404 页面未找到）

我该怎么办？

Kathrin Witthus
英文原文 / 原始消息 
Hello Momcozy Team,

I got the Email that i get an upgrade kit for my Babyphone 

I registered it and got a code

But the link to the page where i can order the kit does not work (404 page not found)

What should i do?

Kathrin Witthus

全部自定义字段

field_id显示名 / 选项名value
32685292044825AMZamz
33749938239513electrical::Baby Monitor::BM04electrical__baby_monitor__bm04
34154549939865Unknown VOCunknown_voc_

更多原始信息

提取后的分类输入 JSON 
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翻译 JSON 
{
  "translated_subject": "升级套件",
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  "translated_agents_notes": "",
  "translated_category_label": "未知客户反馈",
  "translated_messages": [
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      "conversation_id": "57878463370393",
      "created_at": "2026-05-13T08:43:34Z",
      "sender_type": "internal",
      "author_name": "BL-Call Support-Joana",
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    },
    {
      "conversation_id": "57876453349273",
      "created_at": "2026-05-13T07:51:41Z",
      "sender_type": "agent",
      "author_name": "BL-Call&DE-Elene",
      "channel": "web",
      "translated_text": "亲爱的 Kathrin，\n \n非常感谢您的来信，对于链接失效给您带来的不便，我们深表歉意。\n \n目前，升级套件的注册和上架流程仍处于内部完成阶段，因此该页面目前可能会显示 404 错误。\n \n为了节省您的时间并尽快为您提供帮助，我们很乐意为您直接安排寄送 BM04 升级套件。\n \n能否请您提供以下格式的完整收货地址：\n• 全名\n• 街道及门牌号\n• 城市\n• 州/地区\n• 邮政编码\n• 国家\n• 电话号码\n \n一旦收到您的详细信息，我们将相应地进行后续步骤。\n \n再次感谢您的耐心与理解。\n \n \n顺致问候，\nMomcozy 客服团队"
    },
    {
      "conversation_id": "57875929815321",
      "created_at": "2026-05-13T07:36:40Z",
      "sender_type": "internal",
      "author_name": "BL-Call Support-Joana",
      "channel": "web",
      "translated_text": "我们的团队前几天刚把升级工具的部分库存转回仓库，根据 Cheney 女士的说法，注册和上架过程仍需要一些时间才能完成。\n \n为了节省客户的时间，请要求客户提供详细的收货地址并直接安排发货。我将申请 BM04 工具包的 SKU。\n \n请更新：\n订单号：306-1906017-2051551\n销售渠道：Amazon\n地点：德国 (DE)\n型号：BM04"
    },
    {
      "conversation_id": "57855076988313",
      "created_at": "2026-05-12T17:50:20Z",
      "sender_type": "customer",
      "author_name": "Kathrin Witthus",
      "channel": "email",
      "translated_text": "你好 Momcozy 团队，\n\n我收到邮件说我可以为我的婴儿监视器获得一个升级套件 \n\n我已经注册并获得了一个代码\n\n但是下单该套件的页面链接无法使用（404 页面未找到）\n\n我该怎么办？\n\nKathrin Witthus"
    }
  ],
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  "translation_notes": [
    "Babyphone 翻译为婴儿监视器。",
    "SKU 和订单号保持原样。",
    "404 page not found 保留专有名词并翻译其含义。"
  ]
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conversation_raw_json 
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      "body": "Dear Kathrin,\n\nThank you very much for your message, and we sincerely apologize for the inconvenience regarding the broken link.\n\nAt the moment, the upgrade kit registration and listing process is still being completed internally, which is why the page may currently display a 404 error.\n\nTo help save your time and assist you as quickly as possible, we would be happy to arrange the shipment of the BM04 upgrade kit for you directly.\n\nCould you please kindly provide your full delivery address in the following format:\n• Full name\n• Street and house number\n• City\n• State/Region\n• Postal/ZIP code\n• Country\n• Phone number\n\nOnce we receive your details, we will proceed with the next steps accordingly.\n\nThank you again for your patience and understanding.\n\n\nKind regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Kathrin,<br>&nbsp;<br>Thank you very much for your message, and we sincerely apologize for the inconvenience regarding the broken link.<br>&nbsp;<br>At the moment, the upgrade kit registration and listing process is still being completed internally, which is why the page may currently display a 404 error.<br>&nbsp;<br>To help save your time and assist you as quickly as possible, we would be happy to arrange the shipment of the BM04 upgrade kit for you directly.<br>&nbsp;<br>Could you please kindly provide your full delivery address in the following format:<br>• Full name<br>• Street and house number<br>• City<br>• State/Region<br>• Postal/ZIP code<br>• Country<br>• Phone number<br>&nbsp;<br>Once we receive your details, we will proceed with the next steps accordingly.<br>&nbsp;<br>Thank you again for your patience and understanding.<br>&nbsp;<br>&nbsp;<br>Kind regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Dear Kathrin,\n&nbsp;\nThank you very much for your message, and we sincerely apologize for the inconvenience regarding the broken link.\n&nbsp;\nAt the moment, the upgrade kit registration and listing process is still being completed internally, which is why the page may currently display a 404 error.\n&nbsp;\nTo help save your time and assist you as quickly as possible, we would be happy to arrange the shipment of the BM04 upgrade kit for you directly.\n&nbsp;\nCould you please kindly provide your full delivery address in the following format:\n• Full name\n• Street and house number\n• City\n• State/Region\n• Postal/ZIP code\n• Country\n• Phone number\n&nbsp;\nOnce we receive your details, we will proceed with the next steps accordingly.\n&nbsp;\nThank you again for your patience and understanding.\n&nbsp;\n&nbsp;\nKind regards,\nMomcozy Customer Support Team",
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      "body": "our team has only transferred some inventory of the upgrade tool back to the warehouse the other day, as per Ms Cheney, the registration and shelf process will still require some time to complete\n\nto help save the customer's time, please ask the customer to provide a detailed delivery address and arrange the shipment directly. I will request the SKU for the tool kit of BM04\n\nplease update:\norder number: 306-1906017-2051551\nS.channel: Amazon\nloc: DE\nModel: BM04",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">our team has only transferred some inventory of the upgrade tool back to the warehouse the other day, as per Ms Cheney, the registration and shelf process will still require some time to complete<br>&nbsp;<br>to help save the customer's time, please ask the customer to provide a detailed delivery address and arrange the shipment directly. I will request the SKU for the tool kit of BM04<br>&nbsp;<br>please update:<br>order number: 306-1906017-2051551<br>S.channel: Amazon<br>loc: DE<br>Model: BM04<br></div>",
      "plain_body": "our team has only transferred some inventory of the upgrade tool back to the warehouse the other day, as per Ms Cheney, the registration and shelf process will still require some time to complete\n&nbsp;\nto help save the customer's time, please ask the customer to provide a detailed delivery address and arrange the shipment directly. I will request the SKU for the tool kit of BM04\n&nbsp;\nplease update:\norder number: 306-1906017-2051551\nS.channel: Amazon\nloc: DE\nModel: BM04",
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      "body": "Hello Momcozy Team,\nI got the Email that i get an upgrade kit for my Babyphone \nI registered it and got a code\nBut the link to the page where i can order the kit does not work (404 page not found)\nWhat should i do?\nKathrin Witthus",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello Momcozy Team,\n<br>I got the Email that i get an upgrade kit for my Babyphone \n<br>I registered it and got a code\n<br>But the link to the page where i can order the kit does not work (404 page not found)\n<br>What should i do?\n<br>Kathrin Witthus</p></div>",
      "plain_body": "Hello Momcozy Team,\n\nI got the Email that i get an upgrade kit for my Babyphone \n\nI registered it and got a code\n\nBut the link to the page where i can order the kit does not work (404 page not found)\n\nWhat should i do?\n\nKathrin Witthus",
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