回复：Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341

{
  "ticket": {
    "ticket_id": "1252353",
    "subject": "Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341",
    "description": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\"\n\nGet Outlook for iOS \n________________________________\nFrom: maria sandoval \nSent: Tuesday, May 12, 2026 1:43:21 PM\nTo: Momcozy support \nSubject: Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello, I am having issues with the container of my pump it’s cracking at the top of it and it feels like it’s not pumping as hard as it use too\n\nGet Outlook for iOS \n________________________________\nFrom: Flora (Momcozy support) \nSent: Saturday, March 14, 2026 3:10:45 AM\nTo: maria sandoval \nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHi there,\n\nThank you so much for your kind words! We’re delighted to hear that your replacement arrived safely and that you’re happy with our service. 😊\n\nIf you ever need any help or have questions down the road, please don’t hesitate to get in touch—we’re always here for you!\n\nWishing you all the very best! 🌸\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 13, 2026 at 10:47:47 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nReceived it, thank you so much ! Best customer service I’ve ever had. Have a wonderful day!\n\nGet Outlook for iOS \n________________________________\nFrom: Flora (Momcozy support) \nSent: Wednesday, March 11, 2026 11:49:39 PM\nTo: maria sandoval \nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello,\n\nThank you for your reply!\n\nWe’ve checked the latest update, and your replacement is currently on its way. Please allow a few more days for delivery. Rest assured, it will arrive soon.\n\nBelow is your tracking information:\n📦 Tracking number: YT2606400705715387\n🔗 Track your replacement here: https://www.yuntrack.com/\n\nThank you for your patience and understanding. If you need any further assistance, please don’t hesitate to reach out!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 11, 2026 at 9:37:09 PM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nHi just wanted to know an update of my new cups when will they be delivered\n\nGet Outlook for iOS \n________________________________\nFrom: Momcozy support \nSent: Sunday, March 8, 2026 7:01:44 AM\nTo: maria sandoval \nSubject: We apologize for bothering you again about your issue\n\nHi maria sandoval,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHello,\n\nWe hope this message finds you in good spirits! 🌸\n\nThank you so much for providing the details we requested.\n\nWe’re happy to let you know that we’ll be sending the replacements to you as soon as possible! 💕\n________________________________\n🚚 The shipping time will be 7-12 working days. Please wait patiently.\n\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n\nIf you need the tracking number, please contact us after 2 working days.\n\nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n\nBest regards,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk \n\nOn March 5, 2026 at 2:26:13 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nMaria Sandoval\nMaple, Ontario\nL6A0V1\n270 grand trunk ave\n6478016223\nNumber of cups 2\n\nGet Outlook for iOS \nOn March 4, 2026 at 10:48:45 AM UTC, Flora support@momcozy.com wrote:\nHi,\n\nThank you so much for letting us know about the leak! We’re truly sorry for the inconvenience this has caused and we’ll do our best to resolve it quickly.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIn the meantime, here are some helpful steps many moms find useful:\n\nFlange Edge Leak\n✅ Ensure all parts are properly connected according to our tutorial video.\n✅ Gently inspect the accessories for any visible damage.\n✅ Replace pump parts every 1–3 months, or whenever you notice wear.\n🛑 Avoid long‑time heat sterilization, dishwashers, or microwaves to preserve the parts.\n\nMotor‑to‑Milk Cup Leak\n✅ Ensure the motor connection is completely dry.\n✅ If you see milk in the diaphragm area, clean it gently with a dry cloth.\n✅ Consider replacing the milk bowl if it’s been used for over 2 months.\n\nFlange Hole Leak\n✅ Maintain a comfortable, steady position while pumping.\n✅ When removing the pump, try doing so at a 45° forward angle.\n✅ For optimal performance, keep the milk level below 120 ml per session.\n✅ Wearing a supportive bra can help maintain a secure seal.\n\nIf the problem persists after trying these steps, we’d be more than happy to offer a replacement in any color we have in stock. Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nNumber of faulty CUP/S: 1 or 2?\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n[9JR3G2-P0993]\n[9JR3G2-P0993]\n[9JR3G2-P0993]\nprocessed-ADAA90F6-2679-44FF-A82F-3F123C632643.jpeg\nprocessed-A13FF67E-D700-4002-B3E1-C532920C0FF5.jpeg",
    "status": "closed",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T17:46:43Z",
    "updated_at": "2026-05-13T07:56:40Z"
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    "agents_notes_label": "OCT 29 2025",
    "agents_notes": "OCT 29 2025",
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    "category_name": "CPI::Milk leakage",
    "category_value": "cpi__milk_leakage",
    "category_zh": "漏奶"
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  "messages": [
    {
      "conversation_id": "57876639469081",
      "type": "Comment",
      "created_at": "2026-05-13T07:56:40Z",
      "author_id": "35460307111321",
      "author_name": "BL-B2B-Angel",
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      "public": true,
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      "text": "This request was closed and merged into request #1252340 \"Re: Momcozy Re: Re: From Momcozy...\"."
    },
    {
      "conversation_id": "57855031489561",
      "type": "Comment",
      "created_at": "2026-05-12T17:46:43Z",
      "author_id": "53237732136345",
      "author_name": "maria sandoval",
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      "public": true,
      "recording_type": "",
      "text": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\" \n\n \n \n\n \n \nGet\nOutlook for iOS"
    }
  ]
}

{
  "translated_subject": "回复：Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341",
  "translated_description": "这是您之前请求 #1070039 “回复：来自 Momcozy：如何...” 的后续进展。\n\n获取 iOS 版 Outlook\n________________________________\n发件人: maria sandoval\n发送时间: 2026年5月12日，星期二 13:43:21\n收件人: Momcozy support\n主题: 回复：Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341\n\n您好，我的吸奶器容器出现了问题，顶部正在开裂，而且感觉吸力没有以前那么强了。\n\n获取 iOS 版 Outlook\n________________________________\n发件人: Flora (Momcozy support)\n发送时间: 2026年3月14日，星期六 03:10:45\n收件人: maria sandoval\n主题: Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341\n\n您好！\n\n非常感谢您的赞扬！我们很高兴得知您的更换配件已安全送达，并且您对我们的服务感到满意。😊\n\n如果您以后需要任何帮助或有任何疑问，请随时联系我们——我们一直都在！\n\n祝您一切顺利！🌸\n\n顺颂商祺，\nMomcozy 客服团队\n\n此电子邮件是来自 Momcozy 的服务。由 Zendesk 提供。\n\n在 2026年3月13日 10:47:47 UTC，maria sandoval mariiaa-20@hotmail.ca 写道：\n收到了，非常感谢！这是我遇到过最好的客服。祝您度过愉快的一天！\n\n获取 iOS 版 Outlook\n________________________________\n发件人: Flora (Momcozy support)\n发送时间: 2026年3月11日，星期三 23:49:39\n收件人: maria sandoval\n主题: Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341\n\n您好，\n\n感谢您的回复！\n\n我们查询了最新更新，您的更换配件目前正在运送途中。请再等待几天以便送达。请放心，它很快就会到达。\n\n以下是您的物流追踪信息：\n📦 运单号：YT2606400705715387\n🔗 在此追踪您的更换配件：https://www.yuntrack.com/\n\n感谢您的耐心与理解。如果您需要进一步的帮助，请随时联系！\n\n顺颂商祺，\nMomcozy 客服团队\n\n此电子邮件是来自 Momcozy 的服务。由 Zendesk 提供。\n\n在 2026年3月11日 21:37:09 UTC，maria sandoval mariiaa-20@hotmail.ca 写道：\n你好，只是想了解一下我新奶杯的更新情况，什么时候能送到？\n\n获取 iOS 版 Outlook\n________________________________\n发件人: Momcozy support\n发送时间: 2026年3月8日，星期日 07:01:44\n收件人: maria sandoval\n主题: 很抱歉再次就您的问题打扰您\n\n您好 maria sandoval，\n\n这是一条系统自动消息。\n\n希望您今天一切顺利！如果目前不需要进一步的帮助，我们将关闭此工单，欢迎您随时再次联系我们进行后续咨询。\n\n如果您仍需要我们就此问题提供支持，只需直接回复此邮件，我们将继续为您跟进。对于新的咨询，请随时向我们发送新邮件——我们随时为您提供帮助！\n\n最新更新副本供您参考：\n\n您好，\n\n希望您心情愉快！🌸\n\n非常感谢您提供我们要求的详细信息。\n\n我们很高兴地通知您，我们将尽快为您寄送更换配件！💕\n________________________________\n🚚 运输时间为 7-12 个工作日。请耐心等待。\n\n请注意，我们不会发送自动追踪通知，但请放心，它会在提供的时间范围内送达。😊\n\n如果您需要运单号，请在 2 个工作日后联系我们。\n\n请保重，并祝您和您的家人一切顺利。💗 感谢您对我们的信任！\n\n顺颂商祺，\nMomcozy 客服团队\n________________________________\n🔔 请注意：您的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着您的问题已经解决。如果您有任何问题或疑虑，请随时联系我们。\n\n非常感谢您的时间！如果您将来需要帮助，请给我发邮件，我很乐意为您重新开启工单。\n\n诚挚问候，\nMomcozy 客服团队\n\n此电子邮件是来自 Momcozy 的服务。由 Zendesk 提供。\n\n在 2026年3月5日 02:26:13 UTC，maria sandoval mariiaa-20@hotmail.ca 写道：\nMaria Sandoval\n安大略省，梅普尔市 (Maple, Ontario)\nL6A0V1\n270 grand trunk ave\n6478016223\n奶杯数量：2\n\n获取 iOS 版 Outlook\n在 2026年3月4日 10:48:45 UTC，Flora support@momcozy.com 写道：\n您好，\n\n非常感谢您将漏奶情况告知我们！对于给您带来的不便，我们深表歉意，我们将尽力尽快解决。\n\n为了更好地分析您遇到的问题，请提供包装盒底部的 UDI（唯一设备标识符）信息。您可以扫描盒子上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果盒子已丢弃或盒子上没有 UDI 标签，您也可以扫描设备底部的二维码来获取产品的 SN。\n\n同时，这里有一些许多妈妈认为有用的操作步骤：\n\n喇叭口边缘漏奶\n✅ 确保按照我们的教程视频正确连接所有部件。\n✅ 仔细检查配件是否有任何可见的损坏。\n✅ 每 1-3 个月更换一次吸奶器部件，或在发现磨损时更换。\n🛑 避免长时间高温消毒、使用洗碗机或微波炉，以保护部件。\n\n电机与奶杯连接处漏奶\n✅ 确保电机连接处完全干燥。\n✅ 如果您在隔膜区域看到奶水，请用干布轻轻擦拭干净。\n✅ 如果奶碗已使用超过 2 个月，请考虑更换。\n\n喇叭口圆孔漏奶\n✅ 吸奶时保持舒适、稳定的姿势。\n✅ 取下吸奶器时，尝试以向前 45° 的角度取下。\n✅ 为获得最佳效果，请确保每次吸奶量低于 120 毫升。\n✅ 穿戴支撑型文胸有助于保持密封紧密。\n\n如果尝试这些步骤后问题仍然存在，我们非常乐意为您提供库存中任何颜色的更换配件。能否请您按以下格式提供您的地址信息？\n\n姓名：\n省/州：\n城市：\n邮编：\n街道地址：\n联系电话：\n故障奶杯数量：1 还是 2？\n\n期待您的回复。\n\n顺颂商祺，\nMomcozy 客服团队\n[9JR3G2-P0993]\n[9JR3G2-P0993]\n[9JR3G2-P0993]\nprocessed-ADAA90F6-2679-44FF-A82F-3F123C632643.jpeg\nprocessed-A13FF67E-D700-4002-B3E1-C532920C0FF5.jpeg",
  "translated_agents_notes": "2025年10月29日",
  "translated_category_label": "CPI::漏奶",
  "translated_messages": [
    {
      "conversation_id": "57876639469081",
      "created_at": "2026-05-13T07:56:40Z",
      "sender_type": "agent",
      "author_name": "BL-B2B-Angel",
      "channel": "system",
      "translated_text": "此请求已关闭并合并至请求 #1252340 “回复：Momcozy 回复：回复：来自 Momcozy...”。"
    },
    {
      "conversation_id": "57855031489561",
      "created_at": "2026-05-12T17:46:43Z",
      "sender_type": "customer",
      "author_name": "maria sandoval",
      "channel": "web",
      "translated_text": "这是您之前请求 #1070039 “回复：来自 Momcozy：如何...” 的后续进展。\n\n获取 iOS 版 Outlook"
    }
  ],
  "chinese_reading_text": "【标题】回复：Momcozy 回复：回复：来自 Momcozy：您对所获支持的评价如何？请求 #974341\n【既有分类】CPI::漏奶\n【产品/渠道】milk pump::Momcozy::M9 / Agent (System/Web)\n【客服备注】2025年10月29日\n【描述翻译】用户 maria sandoval 反馈其吸奶器容器顶部开裂且吸力减弱。此工单包含一段较长的历史记录：2026年3月，用户曾反馈漏奶问题，客服 Flora 提供了排查建议并最终安排寄送了 2 个新奶杯（单号 YT2606400705715387）。用户在 3 月 13 日收到更换件并表示非常满意。但 5 月 12 日用户再次反馈新的质量问题（容器开裂及吸力减弱）。\n【会话详情】\n1. [2026-05-13 07:56 agent/system] 此请求已关闭并合并至请求 #1252340 “回复：Momcozy 回复：回复：来自 Momcozy...”。\n2. [2026-05-12 17:46 customer/web] 这是您之前请求 #1070039 “回复：来自 Momcozy：如何...” 的后续进展。获取 iOS 版 Outlook。",
  "translation_notes": [
    "原文包含多层邮件嵌套，已按时间倒序完整翻译。",
    "保留了所有物流单号、地址、电话及附件文件名。",
    "识别出该工单为合并工单，主要诉求为吸奶器容器开裂及吸力下降。"
  ]
}

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  "created": "2026-05-12T17:46:43Z",
  "subject": "Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341",
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  "ticket": {
    "id": 1252353,
    "subject": "Re: Momcozy Re: Re: From Mo...",
    "description": "This is a follow-up to your previous request #1070039 \"Re: From Momcozy: How would...\"\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: maria sandoval <mariiaa-20@hotmail.ca>\nSent: Tuesday, May 12, 2026 1:43:21 PM\nTo: Momcozy support <support@momcozy.com>\nSubject: Re: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello, I am having issues with the container of my pump it’s cracking at the top of it and it feels like it’s not pumping as hard as it use too\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Flora (Momcozy support) <support@momcozy.com>\nSent: Saturday, March 14, 2026 3:10:45 AM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHi there,\n\nThank you so much for your kind words! We’re delighted to hear that your replacement arrived safely and that you’re happy with our service. 😊\n\nIf you ever need any help or have questions down the road, please don’t hesitate to get in touch—we’re always here for you!\n\nWishing you all the very best! 🌸\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 13, 2026 at 10:47:47 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nReceived it, thank you so much ! Best customer service I’ve ever had. Have a wonderful day!\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Flora (Momcozy support) <support@momcozy.com>\nSent: Wednesday, March 11, 2026 11:49:39 PM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: Momcozy Re: Re: From Momcozy: How would you rate the support you received? Request #974341\n\nHello,\n\nThank you for your reply!\n\nWe’ve checked the latest update, and your replacement is currently on its way. Please allow a few more days for delivery. Rest assured, it will arrive soon.\n\nBelow is your tracking information:\n📦 Tracking number: YT2606400705715387\n🔗 Track your replacement here: https://www.yuntrack.com/\n\nThank you for your patience and understanding. If you need any further assistance, please don’t hesitate to reach out!\n\nBest regards,\nMomcozy Customer Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 11, 2026 at 9:37:09 PM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nHi just wanted to know an update of my new cups when will they be delivered\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\n________________________________\nFrom: Momcozy support <support@momcozy.com>\nSent: Sunday, March 8, 2026 7:01:44 AM\nTo: maria sandoval <mariiaa-20@hotmail.ca>\nSubject: We apologize for bothering you again about your issue\n\n\nHi maria sandoval,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHello,\n\nWe hope this message finds you in good spirits! 🌸\n\nThank you so much for providing the details we requested.\n\nWe’re happy to let you know that we’ll be sending the replacements to you as soon as possible! 💕\n________________________________\n🚚 The shipping time will be 7-12 working days. Please wait patiently.\n\nNote that we do not send an automatic tracking notification, but rest assured, it will arrive within the provided timeframe. 😊\n\nIf you need the tracking number, please contact us after 2 working days.\n\nTake care, and we wish you and your family all the very best. 💗 Thank you for trusting us with your needs!\n\nBest regards,\nMomcozy Customer Support Team\n________________________________\n🔔 Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.\n\nThank you so much for your time! If you need help in the future, please email me, and I will be happy to reopen the ticket for you.\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification>\n\nOn March 5, 2026 at 2:26:13 AM UTC, maria sandoval mariiaa-20@hotmail.ca wrote:\nMaria Sandoval\nMaple, Ontario\nL6A0V1\n270 grand trunk ave\n6478016223\nNumber of cups 2\n\nGet Outlook for iOS<https://aka.ms/o0ukef>\nOn March 4, 2026 at 10:48:45 AM UTC, Flora support@momcozy.com wrote:\nHi,\n\nThank you so much for letting us know about the leak! We’re truly sorry for the inconvenience this has caused and we’ll do our best to resolve it quickly.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nIn the meantime, here are some helpful steps many moms find useful:\n\nFlange Edge Leak\n✅ Ensure all parts are properly connected according to our tutorial video.\n✅ Gently inspect the accessories for any visible damage.\n✅ Replace pump parts every 1–3 months, or whenever you notice wear.\n🛑 Avoid long‑time heat sterilization, dishwashers, or microwaves to preserve the parts.\n\nMotor‑to‑Milk Cup Leak\n✅ Ensure the motor connection is completely dry.\n✅ If you see milk in the diaphragm area, clean it gently with a dry cloth.\n✅ Consider replacing the milk bowl if it’s been used for over 2 months.\n\nFlange Hole Leak\n✅ Maintain a comfortable, steady position while pumping.\n✅ When removing the pump, try doing so at a 45° forward angle.\n✅ For optimal performance, keep the milk level below 120 ml per session.\n✅ Wearing a supportive bra can help maintain a secure seal.\n\nIf the problem persists after trying these steps, we’d be more than happy to offer a replacement in any color we have in stock. Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\nNumber of faulty CUP/S: 1 or 2?\n\nLooking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team\n[9JR3G2-P0993]\n[9JR3G2-P0993]\n[9JR3G2-P0993]\nprocessed-ADAA90F6-2679-44FF-A82F-3F123C632643.jpeg\nprocessed-A13FF67E-D700-4002-B3E1-C532920C0FF5.jpeg",
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