提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252278",
"subject": "Replacement",
"description": "Sent from Yahoo Mail for iPhone\n\nBegin forwarded message:\n\nOn Tuesday, May 12, 2026, 13:23, Kristeena Biggers wrote:\n\n Hello, I ordered a momcozy m9 through Aeroflow And my pump will not hold a charge. The battery indicator moves normally when placed on the charger but does not actually charge past one bar on the battery indicator. Attached is my proof of purchase. Sent from Yahoo Mail for iPhone\nOrder # 2108299941.pdf",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T17:24:43Z",
"updated_at": "2026-05-13T19:00:54Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "10/19/25",
"agents_notes": "10/19/25",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
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"web": 2
}
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"messages": [
{
"conversation_id": "57891391983769",
"type": "Comment",
"created_at": "2026-05-13T19:00:54Z",
"author_id": "57854747493401",
"author_name": "Kristeena Biggers",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "The QR code does not scan on the devices but the number underneath is 9KV56H010022 & 9KV56H010054\nI am using a C charger with a 5V/1A adapter and both devices will not fully charge. \n\nName: Kristeena Biggers\nState/Province: NC\nCity: Harrisburg \nZip/ Postal code: 28975\nStreet Address: 7770 Pharr Mill Rd \nContact number: 980-248-4957\nQuantity of defective pump/s: 2\n\n Sent from Yahoo Mail for iPhone"
},
{
"conversation_id": "57880687487897",
"type": "Comment",
"created_at": "2026-05-13T09:48:26Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
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"public": true,
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"text": "Hello,\n \nThank you for reaching out to us about this startup problem with your pumps. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Could you kindly confirm:\n➡️You're using a 5V/1A adapter.\n➡️The cable is Type-C compatible.\n \nShould we need to send a replacement, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be in a random color, depending on current availability.\n\nYour comfort and satisfaction are our priority. We're here to support you every step of the way.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57870961821849",
"type": "Comment",
"created_at": "2026-05-13T05:27:29Z",
"author_id": "33115663095193",
"author_name": "BL-B2B-Marie",
"author_role": "agent",
"sender_type": "internal",
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"text": "Hello,\n \nThank you for bringing this charging concern to our attention. We’re truly sorry for the inconvenience this has caused, and we appreciate your patience as we work through this with you.\n \nTo help us further investigate the issue, kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can obtain this by scanning the QR code next to the production date and serial number (SN) on the box.\n \nIf the box has been discarded or does not contain a UDI label, you may instead scan the QR code located on the bottom of the device to retrieve the product serial number.\n Additionally, could you please confirm the following:\n You are using a 5V/2A power adapter The charging cable is Type-C compatible \nTo proceed with a replacement request, please also provide your shipping details in the format below:\n \nName:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip/Postal Code:\nContact Number:\n \nWe understand how important it is to have reliable equipment, and we truly appreciate your cooperation while we work toward a resolution.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T17:24:43Z",
"author_id": "57854747493401",
"author_name": "Kristeena Biggers",
"author_role": "end-user",
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"channel": "email",
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"text": "Sent from Yahoo Mail for iPhone\n \n Begin forwarded message:\n\nOn Tuesday, May 12, 2026, 13:23, Kristeena Biggers wrote: \n\n \n Hello, I ordered a momcozy m9 through Aeroflow \n And my pump will not hold a charge. The battery indicator moves normally when placed on the charger but does not actually charge past one bar on the battery indicator. Attached is my proof of purchase. Sent from Yahoo Mail for iPhone"
}
]
}
conversation_raw_json
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"body": "The QR code does not scan on the devices but the number underneath is 9KV56H010022 & 9KV56H010054 I am using a C charger with a 5V/1A adapter and both devices will not fully charge. Name: Kristeena Biggers State/Province: NC City: Harrisburg Zip/ Postal code: 28975 Street Address: 7770 Pharr Mill Rd Contact number: 980-248-4957 Quantity of defective pump/s: 2\n\nSent from Yahoo Mail for iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">The QR code does not scan on the devices but the number underneath is 9KV56H010022 & 9KV56H010054\nI am using a C charger with a 5V/1A adapter and both devices will not fully charge. \n\nName: Kristeena Biggers\nState/Province: NC\nCity: Harrisburg \nZip/ Postal code: 28975\nStreet Address: 7770 Pharr Mill Rd \nContact number: 980-248-4957\nQuantity of defective pump/s: 2<br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br></div>",
"plain_body": "The QR code does not scan on the devices but the number underneath is 9KV56H010022 & 9KV56H010054\nI am using a C charger with a 5V/1A adapter and both devices will not fully charge. \n\nName: Kristeena Biggers\nState/Province: NC\nCity: Harrisburg \nZip/ Postal code: 28975\nStreet Address: 7770 Pharr Mill Rd \nContact number: 980-248-4957\nQuantity of defective pump/s: 2\n\n\n Sent from Yahoo Mail for iPhone",
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{
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"body": "Hello,\n\nThank you for reaching out to us about this startup problem with your pumps. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\n_**Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. **_\n\n* * *\n**Could you kindly confirm:**\n➡️You're using a 5V/1A adapter.\n➡️The cable is Type-C compatible.\n\nShould we need to send a replacement, please provide your shipping information in the format below:\n\nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n\n_**Please note that the replacement will be in a random color, depending on current availability.**_\n\nYour comfort and satisfaction are our priority. We're here to support you every step of the way.\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out to us about this startup problem with your pumps. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.<br> <br><span style=\"color: rgb(1,135,71);\"><i><strong>Kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. </strong></i></span><br><hr><strong>Could you kindly confirm:</strong><br>➡️You're using a 5V/1A adapter.<br>➡️The cable is Type-C compatible.<br> <br>Should we need to send a replacement, please provide your shipping information in the format below:<br> <br>Name:<br>State/Province:<br>City:<br>Zip/ Postal code:<br>Street Address:<br>Contact number:<br>Quantity of defective pump/s:<br> <br><i><strong>Please note that the replacement will be in a random color, depending on current availability.</strong></i><br><br>Your comfort and satisfaction are our priority. We're here to support you every step of the way.<br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out to us about this startup problem with your pumps. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n \nKindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN. \n Could you kindly confirm:\n➡️You're using a 5V/1A adapter.\n➡️The cable is Type-C compatible.\n \nShould we need to send a replacement, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be in a random color, depending on current availability.\n\nYour comfort and satisfaction are our priority. We're here to support you every step of the way.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for bringing this charging concern to our attention. We’re truly sorry for the inconvenience this has caused, and we appreciate your patience as we work through this with you.\n\n**To help us further investigate the issue, kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can obtain this by scanning the QR code next to the production date and serial number (SN) on the box.**\n\n**If the box has been discarded or does not contain a UDI label, you may instead scan the QR code located on the bottom of the device to retrieve the product serial number.**\n\n* * *\nAdditionally, could you please confirm the following:\n\n- You are using a 5V/2A power adapter\n- The charging cable is Type-C compatible\n\n\nTo proceed with a replacement request, please also provide your shipping details in the format below:\n\n**Name:**\n**Street Address:**\n**City:**\n**State/Province:**\n**Country:**\n**Zip/Postal Code:**\n**Contact Number:**\n\nWe understand how important it is to have reliable equipment, and we truly appreciate your cooperation while we work toward a resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for bringing this charging concern to our attention. We’re truly sorry for the inconvenience this has caused, and we appreciate your patience as we work through this with you.<br> <br><span style=\"color: #01512A;\"><strong>To help us further investigate the issue, kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can obtain this by scanning the QR code next to the production date and serial number (SN) on the box.</strong></span><br> <br><span style=\"color: #01512A;\"><strong>If the box has been discarded or does not contain a UDI label, you may instead scan the QR code located on the bottom of the device to retrieve the product serial number.</strong></span><br><hr>Additionally, could you please confirm the following:<br><ul dir=\"auto\"><li>You are using a 5V/2A power adapter</li><li>The charging cable is Type-C compatible</li></ul> <br>To proceed with a replacement request, please also provide your shipping details in the format below:<br> <br><span style=\"color: #C72809;\"><strong>Name:</strong></span><br><span style=\"color: #C72809;\"><strong>Street Address:</strong></span><br><span style=\"color: #C72809;\"><strong>City:</strong></span><br><span style=\"color: #C72809;\"><strong>State/Province:</strong></span><br><span style=\"color: #C72809;\"><strong>Country:</strong></span><br><span style=\"color: #C72809;\"><strong>Zip/Postal Code:</strong></span><br><span style=\"color: #C72809;\"><strong>Contact Number:</strong></span><br> <br>We understand how important it is to have reliable equipment, and we truly appreciate your cooperation while we work toward a resolution.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for bringing this charging concern to our attention. We’re truly sorry for the inconvenience this has caused, and we appreciate your patience as we work through this with you.\n \nTo help us further investigate the issue, kindly provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can obtain this by scanning the QR code next to the production date and serial number (SN) on the box.\n \nIf the box has been discarded or does not contain a UDI label, you may instead scan the QR code located on the bottom of the device to retrieve the product serial number.\n Additionally, could you please confirm the following:\n You are using a 5V/2A power adapter The charging cable is Type-C compatible \nTo proceed with a replacement request, please also provide your shipping details in the format below:\n \nName:\nStreet Address:\nCity:\nState/Province:\nCountry:\nZip/Postal Code:\nContact Number:\n \nWe understand how important it is to have reliable equipment, and we truly appreciate your cooperation while we work toward a resolution.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "\n\n\n\nSent from Yahoo Mail for iPhone\n\n\n\nBegin forwarded message:\n\nOn Tuesday, May 12, 2026, 13:23, Kristeena Biggers <kristeenabiggers@yahoo.com> wrote:\n\n> Hello, I ordered a momcozy m9 through Aeroflow\n>\n> And my pump will not hold a charge. The battery indicator moves normally when placed on the charger but does not actually charge past one bar on the battery indicator. Attached is my proof of purchase.\n>\n> Sent from Yahoo Mail for iPhone\n>\n> >",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><br><br><br><div><a style=\"font-size: 12px;\" href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_&af_ios_store_cpp=9d3a686e-218d-4849-8298-b480188dc8ac&af_android_url=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.yahoo.mobile.client.android.mail%26listing%3Demail_signature\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div><br><p style=\"font-size: 15px; padding-top: 15px; margin-top: 0px;\" dir=\"auto\"><span style=\"color: #AAAAAA;\">Begin forwarded message:</span><br><br>On Tuesday, May 12, 2026, 13:23, Kristeena Biggers <kristeenabiggers@yahoo.com> wrote:</p><blockquote><div><div>\n\n<div>\n Hello, I ordered a momcozy m9 through Aeroflow </div>\n <div><div>And my pump will not hold a charge. The battery indicator moves normally when placed on the charger but does not actually charge past one bar on the battery indicator. Attached is my proof of purchase. </div><div><a href=\"https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_\" rel=\"noreferrer\">Sent from Yahoo Mail for iPhone</a><br></div></div>\n</div></div><blockquote></blockquote></blockquote></div>",
"plain_body": "Sent from Yahoo Mail for iPhone\n \n Begin forwarded message:\n\nOn Tuesday, May 12, 2026, 13:23, Kristeena Biggers <kristeenabiggers@yahoo.com> wrote: \n\n \n Hello, I ordered a momcozy m9 through Aeroflow \n And my pump will not hold a charge. The battery indicator moves normally when placed on the charger but does not actually charge past one bar on the battery indicator. Attached is my proof of purchase. Sent from Yahoo Mail for iPhone",
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