来自卖家 Momcozy 官方店关于订单 ID 112-6947311-3211423 的退款提议

Refund offer from Seller Momcozy Official Store on Order ID: 112-6947311-3211423
Ticket 1251568 solved normal 2026-05-12T13:52:01Z Zendesk
客服备注 / Agents notes 34029476051481
negative review： Wish I could return but I threw away the packaging Wasn’t worth the buy. I’m disappointed by this. It doesn’t hold a charge for long at all. I get it charged and then turn off the switch to make sure I can use it for bedtime and then when I go to use it, it’s dead. Not impressed
负面评论： 希望能退货，但我把包装扔了 不值得购买。我很失望。电量根本维持不了多久。我把它充满了电，然后关掉开关以确保睡觉时能用，结果等我要用的时候，它已经没电了。印象极差。
Zendesk 既有问题分类 34154549939865
CPI::Battery drains too quickly
value: cpi__battery_drains_too_quickly
CPI::电池耗电过快
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
空
会话渠道
{"api": 2}
本地 channel
Agent
更新时间
2026-05-13T07:42:50Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】来自卖家 Momcozy 官方店关于订单 ID 112-6947311-3211423 的退款提议
【既有分类】电池耗电过快
【客服备注】差评反馈：用户反映电池电量流失过快，充满后关机备用，实际使用时已没电。用户因已丢弃包装无法退货，表示失望。
【描述】用户针对订单 112-6947311-3211423 (Momcozy 木纹白噪音机) 确认接受全额退款，并表达感谢。
【会话翻译】
1. [2026-05-12 13:52] 客户 (Gabrielle): 确认全额退款并致谢。附带订单详情：ASIN B0D5CY5P9K，订单总额 46.59，状态为已发货。
2. [2026-05-13 07:42] 系统 (RT-SYS-Admin): 内部记录，该会话已被标记为无需回复。

描述与翻译

中文描述

订单 ID: 112-6947311-3211423:

#: 1
ASIN: B0D5CY5P9K
产品名称：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）

消息：

全额退款

哇，非常感谢！
https://www.amazon.com/dp/B0D5CY5P9K

物品标题：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）
订单 ID: 112-6947311-3211423
订单状态：已发货
订单总额：46.59

英文/原始描述

Order ID: 112-6947311-3211423:

#: 1
ASIN: B0D5CY5P9K
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Wood Grain)

Message:

Full refund

wow thank you so much!
https://www.amazon.com/dp/B0D5CY5P9K

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Wood Grain)
Order ID: 112-6947311-3211423
Order Status: Shipped
Order Total: 46.59

Conversation 中文翻译

#1 internal 2026-05-13T07:42:50Z api Comment RT-SYS-Admin
会话标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#2 customer 2026-05-12T13:52:01Z api Comment Gabrielle
订单 ID: 112-6947311-3211423:

#: 1

ASIN: B0D5CY5P9K

产品名称：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）

消息：

全额退款

哇，非常感谢！

https://www.amazon.com/dp/B0D5CY5P9K

物品标题：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）

订单 ID: 112-6947311-3211423

订单状态：已发货

订单总额：46.59
英文原文 / 原始消息 
Order ID: 112-6947311-3211423: 

 #: 1

ASIN: B0D5CY5P9K

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Wood Grain) 

 Message: 

 Full refund 

 wow thank you so much!

https://www.amazon.com/dp/B0D5CY5P9K 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine(Wood Grain)

Order ID: 112-6947311-3211423

Order Status: Shipped

Order Total: 46.59

全部自定义字段

field_id显示名 / 选项名value
32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481negative review： Wish I could return but I threw away the packaging Wasn’t worth the buy. I’m disappointed by this. It doesn’t hold a charge for long at all. I get it charged and then turn off the switch to make sure I can use it for bedtime and then when I go to use it, it’s dead. Not impressed
34154549939865CPI::Battery drains too quicklycpi__battery_drains_too_quickly

更多原始信息

提取后的分类输入 JSON 
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    "agents_notes": "negative review：\nWish I could return but I threw away the packaging\nWasn’t worth the buy. I’m disappointed by this. It doesn’t hold a charge for long at all. I get it charged and then turn off the switch to make sure I can use it for bedtime and then when I go to use it, it’s dead. Not impressed",
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翻译 JSON 
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  "translated_description": "订单 ID: 112-6947311-3211423:\n\n#: 1\nASIN: B0D5CY5P9K\n产品名称：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）\n\n消息：\n\n全额退款\n\n哇，非常感谢！\nhttps://www.amazon.com/dp/B0D5CY5P9K\n\n物品标题：婴儿睡眠音箱，Momcozy 婴儿助眠白噪音机，带小夜灯，34 种舒缓声音的幼儿睡眠训练器，定时器，App 远程控制，个性化睡眠习惯（木纹）\n订单 ID: 112-6947311-3211423\n订单状态：已发货\n订单总额：46.59",
  "translated_agents_notes": "负面评论：\n希望能退货，但我把包装扔了\n不值得购买。我很失望。电量根本维持不了多久。我把它充满了电，然后关掉开关以确保睡觉时能用，结果等我要用的时候，它已经没电了。印象极差。",
  "translated_category_label": "CPI::电池耗电过快",
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