提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251559",
"subject": "M9 Product Broken- Replacement Request",
"description": "Hello, I am reaching out because a part of my M9 pump has broken. I believe it is the flange. This is now the second piece that has broken from my pump which is very disappointing because the pump itself works great. \n\nI am attaching a photo of the proof of purchase as well as the damaged product. I have attached the photo of the proof or purchase, including the UDI. \n\nMy name: Payton Hughes\nStreet Address: 5549 Barberry Ave. \nCity: Oakwood \nState: Georgia \nCountry: United States\nZip code: 30566\nContact Number: 770-778-4535 \nBroken parts: 1 (see photo)\n\nThe order number is 2108699555\nThe order was made through Aeroflow Breastpumps \nThe Product serial number is M9BP269NRD025071435880G57PFN10797",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T13:48:48Z",
"updated_at": "2026-05-13T09:20:37Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1 broken Flange |",
"agents_notes": "1 broken Flange |",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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"type": "Comment",
"created_at": "2026-05-13T09:20:37Z",
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"text": "Hello,\n \nI’m so sorry to hear that the same piece has broken again. We completely understand how frustrating this must be, and we truly appreciate you bringing it to our attention.\n \n🛠️ Care Tips for Flanges & Silicone Parts:\n \n Hand-wash only with mild baby-safe soap and lukewarm water If you use a dishwasher, boiling, or steam sterilizer, we recommend placing flanges on the top rack only, using low-heat or gentle cycles, limiting sterilization to once per day, and avoiding heated drying to reduce silicone wear and prevent breakage. Let parts air dry naturally, and avoid bending or stretching while wet Inspect parts regularly for signs of wear like small cracks or stretching \nWe're actively working to improve our materials and design based on valuable feedback like yours. \n To resolve this as quickly as possible, we have arranged another OVERALL SET for you.\nDelivery may take 3–7 business days. While tracking isn’t sent automatically, rest assured your package is on the way. If you haven’t received it after 7 business days, feel free to reach out and we’ll be happy to help.\n\nAgain, we apologize for any inconvenience this issue has caused. We truly appreciate your understanding and continued support. Please take care, and don’t hesitate to contact us if you need anything else! \n \nWishing you and your little one all the love and comfort you deserve!🧡\n\nWarm regards,\nMomcozy Customer Support Team\n \nJust letting you know, our system may automatically close the ticket after three (3) days of inactivity. If you don't have any further concerns, feel free to disregard the follow-up email from the system.\nShould you need any assistance in the future, we’ll be more than happy to reopen your case and support you right away.\n\nWishing you continued peace and happiness always. 🌷"
},
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"type": "Comment",
"created_at": "2026-05-13T03:03:26Z",
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"author_name": "BL-B2B-Marie",
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"text": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement for you. Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nWe truly appreciate your patience and understanding, and we’re here to support you every step of the way.\nTHANK YOU VERY MUCH AND YOU TAKE CARE!🙂\n \nBest regards\nMomcozy Customer Support Team\n P.S. Just a heads-up, the system may close the ticket automatically, but it does not mean your issue has been resolved, just drop us an email, and we'll gladly reopen the ticket for you."
},
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"type": "Comment",
"created_at": "2026-05-12T13:48:48Z",
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"author_name": "PaytonHughes",
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"text": "Hello, I am reaching out because a part of my M9 pump has broken. I believe it is the flange. This is now the second piece that has broken from my pump which is very disappointing because the pump itself works great. \n I am attaching a photo of the proof of purchase as well as the damaged product. I have attached the photo of the proof or purchase, including the UDI. \n My name: Payton Hughes Street Address: 5549 Barberry Ave. City: Oakwood State: Georgia Country: United States Zip code: 30566 Contact Number: 770-778-4535 Broken parts: 1 (see photo) \n The order number is 2108699555\n The order was made through Aeroflow Breastpumps The Product serial number is M9BP269NRD025071435880G57PFN10797"
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"body": "Hello,\n\nI’m so sorry to hear that the same piece has broken again. We completely understand how frustrating this must be, and we truly appreciate you bringing it to our attention.\n\n🛠️ Care Tips for Flanges & Silicone Parts:\n\n- Hand-wash only with mild baby-safe soap and lukewarm water\n- If you use a dishwasher, boiling, or steam sterilizer, we recommend placing flanges on the top rack only, using low-heat or gentle cycles, limiting sterilization to once per day, and avoiding heated drying to reduce silicone wear and prevent breakage.\n- Let parts air dry naturally, and avoid bending or stretching while wet\n- Inspect parts regularly for signs of wear like small cracks or stretching\n\n\nWe're actively working to improve our materials and design based on valuable feedback like yours.\n\n* * *\nTo resolve this as quickly as possible, we have arranged another OVERALL SET for you.\nDelivery may take 3–7 business days. While tracking isn’t sent automatically, rest assured your package is on the way. If you haven’t received it after 7 business days, feel free to reach out and we’ll be happy to help.\n\nAgain, we apologize for any inconvenience this issue has caused. We truly appreciate your understanding and continued support. Please take care, and don’t hesitate to contact us if you need anything else!\n\nWishing you and your little one all the love and comfort you deserve!🧡\n\nWarm regards,\nMomcozy Customer Support Team\n\n* * *\n\n_Just letting you know, our system may automatically close the ticket after three (3) days of inactivity. **If you don't have any further concerns, feel free to disregard the follow-up email from the system.**_\n_Should you need any assistance in the future, we’ll be more than happy to reopen your case and support you right away._\n\n_Wishing you continued peace and happiness always._ 🌷",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>I’m so sorry to hear that the same piece has broken again. We completely understand how frustrating this must be, and we truly appreciate you bringing it to our attention.<br> <br>🛠️ Care Tips for Flanges & Silicone Parts:<br> <br><ul dir=\"auto\"><li>Hand-wash only with mild baby-safe soap and lukewarm water</li><li>If you use a dishwasher, boiling, or steam sterilizer, we recommend placing flanges on the top rack only, using low-heat or gentle cycles, limiting sterilization to once per day, and avoiding heated drying to reduce silicone wear and prevent breakage.</li><li>Let parts air dry naturally, and avoid bending or stretching while wet</li><li>Inspect parts regularly for signs of wear like small cracks or stretching</li></ul> <br>We're actively working to improve our materials and design based on valuable feedback like yours. <br><hr>To resolve this as quickly as possible, we have arranged another OVERALL SET for you.<br>Delivery may take 3–7 business days. While tracking isn’t sent automatically, rest assured your package is on the way. If you haven’t received it after 7 business days, feel free to reach out and we’ll be happy to help.<br><br>Again, we apologize for any inconvenience this issue has caused. We truly appreciate your understanding and continued support. Please take care, and don’t hesitate to contact us if you need anything else! <br> <br>Wishing you and your little one all the love and comfort you deserve!🧡<br><br>Warm regards,<br>Momcozy Customer Support Team<br><hr><br><span style=\"color: rgb(19,130,68);\"><i>Just letting you know, our system may automatically close the ticket after three (3) days of inactivity. <strong>If you don't have any further concerns, feel free to disregard the follow-up email from the system.</strong></i></span><br><i>Should you need any assistance in the future, we’ll be more than happy to reopen your case and support you right away.</i><br><br><i>Wishing you continued peace and happiness always.</i> 🌷<br></div>",
"plain_body": "Hello,\n \nI’m so sorry to hear that the same piece has broken again. We completely understand how frustrating this must be, and we truly appreciate you bringing it to our attention.\n \n🛠️ Care Tips for Flanges & Silicone Parts:\n \n Hand-wash only with mild baby-safe soap and lukewarm water If you use a dishwasher, boiling, or steam sterilizer, we recommend placing flanges on the top rack only, using low-heat or gentle cycles, limiting sterilization to once per day, and avoiding heated drying to reduce silicone wear and prevent breakage. Let parts air dry naturally, and avoid bending or stretching while wet Inspect parts regularly for signs of wear like small cracks or stretching \nWe're actively working to improve our materials and design based on valuable feedback like yours. \n To resolve this as quickly as possible, we have arranged another OVERALL SET for you.\nDelivery may take 3–7 business days. While tracking isn’t sent automatically, rest assured your package is on the way. If you haven’t received it after 7 business days, feel free to reach out and we’ll be happy to help.\n\nAgain, we apologize for any inconvenience this issue has caused. We truly appreciate your understanding and continued support. Please take care, and don’t hesitate to contact us if you need anything else! \n \nWishing you and your little one all the love and comfort you deserve!🧡\n\nWarm regards,\nMomcozy Customer Support Team\n \nJust letting you know, our system may automatically close the ticket after three (3) days of inactivity. If you don't have any further concerns, feel free to disregard the follow-up email from the system.\nShould you need any assistance in the future, we’ll be more than happy to reopen your case and support you right away.\n\nWishing you continued peace and happiness always. 🌷",
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"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement for you. Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n\nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nWe truly appreciate your patience and understanding, and we’re here to support you every step of the way.\nTHANK YOU VERY MUCH AND YOU TAKE CARE!🙂\n\nBest regards\nMomcozy Customer Support Team\n\n* * *\nP.S. Just a heads-up, the system may close the ticket automatically, but it does not mean your issue has been resolved, just drop us an email, and we'll gladly reopen the ticket for you.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement for you. Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.<br> <br>Just in case you do not receive it after 7 business days, contact us back and we will provide further assistance.<br>We truly appreciate your patience and understanding, and we’re here to support you every step of the way.<br>THANK YOU VERY MUCH AND YOU TAKE CARE!🙂<br> <br>Best regards<br>Momcozy Customer Support Team<br><hr>P.S. Just a heads-up, the system may close the ticket automatically, but it does not mean your issue has been resolved, just drop us an email, and we'll gladly reopen the ticket for you.<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement for you. Please allow 3-7 business days for the delivery. Note that we do not send an automatic tracking notification but rest assured it will arrive within the provided timeframe.\n \nJust in case you do not receive it after 7 business days, contact us back and we will provide further assistance.\nWe truly appreciate your patience and understanding, and we’re here to support you every step of the way.\nTHANK YOU VERY MUCH AND YOU TAKE CARE!🙂\n \nBest regards\nMomcozy Customer Support Team\n P.S. Just a heads-up, the system may close the ticket automatically, but it does not mean your issue has been resolved, just drop us an email, and we'll gladly reopen the ticket for you.",
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"body": "Hello, I am reaching out because a part of my M9 pump has broken. I believe it is the flange. This is now the second piece that has broken from my pump which is very disappointing because the pump itself works great.\n\n\nI am attaching a photo of the proof of purchase as well as the damaged product. I have attached the photo of the proof or purchase, including the UDI.\n\n\n\nMy name: Payton Hughes\n\nStreet Address: 5549 Barberry Ave.\n\nCity: Oakwood\n\nState: Georgia\n\nCountry: United States\n\nZip code: 30566\n\nContact Number: 770-778-4535\n\nBroken parts: 1 (see photo)\n\n\n\nThe order number is 2108699555\n\nThe order was made through Aeroflow Breastpumps\n\nThe Product serial number is M9BP269NRD025071435880G57PFN10797",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Hello, I am reaching out because a part of my M9 pump has broken. I believe it is the flange. This is now the second piece that has broken from my pump which is very disappointing because the pump itself works great. <div><br></div><div>I am attaching a photo of the proof of purchase as well as the damaged product. I have attached the photo of the proof or purchase, including the UDI. <div><div><br></div><div>My name: Payton Hughes</div><div>Street Address: 5549 Barberry Ave. </div><div>City: Oakwood </div><div>State: Georgia </div><div>Country: United States</div><div>Zip code: 30566</div><div>Contact Number: 770-778-4535 </div><div>Broken parts: 1 (see photo)</div></div><div><br></div><div>The order number is <span style=\"color: rgb(81,81,81); font-size: 14px; background-color: rgb(255,246,244);\">2108699555</span><br><div dir=\"ltr\">The order was made through Aeroflow Breastpumps </div><div dir=\"ltr\">The Product serial number is M9BP269NRD025071435880G57PFN10797</div></div><div dir=\"ltr\"><br></div></div></div></div>",
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