提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251341",
"subject": "Unable to Track Package – Order #SEA2053",
"description": "Hello,\n\nI’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open.\n\nOrder Number: SEA2053\nTracking Number: SFCAA0115105876YQ\n\nCould you please check the status of my shipment or send me an updated tracking link?\n\nThank you.\n\nGeorgina Andrea",
"status": "solved",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T12:25:13Z",
"updated_at": "2026-05-13T08:05:48Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::Tracking order",
"category_value": "orders_logistics__tracking_order",
"category_zh": "查询订单物流"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57877041531545",
"type": "Comment",
"created_at": "2026-05-13T08:05:48Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching out, and we’re sorry for the trouble you’ve had trying to open the tracking link.\n \nYou can track your package directly here:\nhttps://www.sfcservice.com/track\n \nYour tracking number is: SFCAA0115105876YQ\n \nCurrent status: 2026-05-09 12:06 — Flight departure from international airport to abroad\n \nPlease note that international delivery typically takes 7–12 business days, depending on customs processing and local carrier handover.\n \nIf you still cannot access the tracking page or if the status does not update after a few days, feel free to contact us again and we’ll be happy to check further for you.\n \nKind regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57849652995737",
"type": "Comment",
"created_at": "2026-05-12T12:25:13Z",
"author_id": "57849652977433",
"author_name": "georgina andrea",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, I’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open. Order Number: SEA2053 Tracking Number: SFCAA0115105876YQ Could you please check the status of my shipment or send me an updated tracking link? Thank you. \n\n \n Georgina Andrea"
}
]
}
ticket_raw_json
{
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{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
"name": "Orders&Logistics::Tracking order"
}
],
"custom_status_id": 32358772428057,
"ticket_id": 1251341,
"assignee_id": 51758781346457,
"created": "2026-05-12T12:25:13Z",
"subject": "Unable to Track Package – Order #SEA2053",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": null,
"34154549939865": "Orders&Logistics::Tracking order",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "orders_logistics__tracking_order",
"name": "Orders&Logistics::Tracking order"
}
],
"ticket": {
"id": 1251341,
"subject": "Unable to Track Package – O...",
"description": "Hello,\n\nI’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open.\n\nOrder Number: SEA2053\nTracking Number: SFCAA0115105876YQ\n\nCould you please check the status of my shipment or send me an updated tracking link?\n\nThank you.\n\n\n\nGeorgina Andrea",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251341.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57877041531545,
"body": "Hello,\n \nThank you for reaching out, and we’re sorry for the trouble you’ve had trying to open the tracking link.\n \nYou can track your package directly here:\nhttps://www.sfcservice.com/track\n \nYour tracking number is: SFCAA0115105876YQ\n \nCurrent status: 2026-05-09 12:06 — Flight departure from international airport to abroad\n \nPlease note that international delivery typically takes 7–12 business days, depending on customs processing and local carrier handover.\n \nIf you still cannot access the tracking page or if the status does not update after a few days, feel free to contact us again and we’ll be happy to check further for you.\n \nKind regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T08:05:48Z",
"author_id": 51758781346457,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57877041531545,
"type": "Comment",
"author_id": 51758781346457,
"body": "Hello,\n\nThank you for reaching out, and we’re sorry for the trouble you’ve had trying to open the tracking link.\n\nYou can track your package directly here:\nhttps://www.sfcservice.com/track\n\nYour tracking number is: SFCAA0115105876YQ\n\nCurrent status: 2026-05-09 12:06 — Flight departure from international airport to abroad\n\nPlease note that international delivery typically takes 7–12 business days, depending on customs processing and local carrier handover.\n\nIf you still cannot access the tracking page or if the status does not update after a few days, feel free to contact us again and we’ll be happy to check further for you.\n\nKind regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out, and we’re sorry for the trouble you’ve had trying to open the tracking link.<br> <br>You can track your package directly here:<br><a rel=\"noopener noreferrer\" href=\"https://www.sfcservice.com/track\">https://www.sfcservice.com/track</a><br> <br>Your tracking number is: SFCAA0115105876YQ<br> <br>Current status: 2026-05-09 12:06 — Flight departure from international airport to abroad<br> <br>Please note that international delivery typically takes 7–12 business days, depending on customs processing and local carrier handover.<br> <br>If you still cannot access the tracking page or if the status does not update after a few days, feel free to contact us again and we’ll be happy to check further for you.<br> <br>Kind regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out, and we’re sorry for the trouble you’ve had trying to open the tracking link.\n \nYou can track your package directly here:\nhttps://www.sfcservice.com/track\n \nYour tracking number is: SFCAA0115105876YQ\n \nCurrent status: 2026-05-09 12:06 — Flight departure from international airport to abroad\n \nPlease note that international delivery typically takes 7–12 business days, depending on customs processing and local carrier handover.\n \nIf you still cannot access the tracking page or if the status does not update after a few days, feel free to contact us again and we’ll be happy to check further for you.\n \nKind regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57877041531417,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "georginaandrea1989@gmail.com",
"name": "georgina andrea"
},
"rel": null
}
},
"created_at": "2026-05-13T08:05:48Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
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},
{
"id": 57849652995737,
"type": "Comment",
"author_id": 57849652977433,
"body": "Hello,\n\nI’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open.\n\nOrder Number: SEA2053\nTracking Number: SFCAA0115105876YQ\n\nCould you please check the status of my shipment or send me an updated tracking link?\n\nThank you.\n\n\n\n\n\nGeorgina Andrea",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\">Hello,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Order Number: SEA2053 <br style=\"font-size: inherit;\">Tracking Number: SFCAA0115105876YQ<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Could you please check the status of my shipment or send me an updated tracking link?<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Thank you.</div><br><br><div dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\"><br><div>Georgina Andrea</div><div dir=\"auto\"><br></div><div><br></div><div><br></div></div></div></div></div>",
"plain_body": "Hello, I’m unable to track my package. Every time I click the tracking link in the email, it doesn’t open. Order Number: SEA2053 Tracking Number: SFCAA0115105876YQ Could you please check the status of my shipment or send me an updated tracking link? Thank you. \n\n \n Georgina Andrea",
"public": true,
"attachments": [],
"audit_id": 57849652995609,
"locale": "en",
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"translations": [],
"via": {
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"source": {
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"address": "georginaandrea1989@gmail.com",
"name": "georgina andrea",
"original_recipients": [
"georginaandrea1989@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T12:25:13Z",
"metadata": {
"system": {
"message_id": "<CAGrrAYoBs6LOYM2D1zMC-1CgDKeuw3S62+o1evU3Wr3401hd8A@mail.gmail.com>",
"email_id": "01KRE2BZ41TRFB9AYZA12GWEGN",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/9b23e61e-85cb-4be2-b167-6f3778fd851f.eml",
"json_email_identifier": "20869961/9b23e61e-85cb-4be2-b167-6f3778fd851f.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 51758781346457,
"url": "https://rootglobal.zendesk.com/api/v2/users/51758781346457.json",
"name": "BL-A1-Samrtpump-Leilani",
"email": "root-support-48@rootglobal.net",
"created_at": "2025-10-22T09:17:45Z",
"updated_at": "2026-05-13T13:33:06Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
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"photo": null,
"locale_id": 1,
"locale": "en-US",
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"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Lindsay",
"active": true,
"shared": false,
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"last_login_at": "2026-05-13T12:52:42Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
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"ticket_restriction": null,
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},
{
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"name": "georgina andrea",
"email": "georginaandrea1989@gmail.com",
"created_at": "2026-05-12T12:25:13Z",
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}
],
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"count": 2
}