更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250896",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T09:03:16Z",
"updated_at": "2026-05-12T09:03:16Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "JAN 19 2026\n-1",
"agents_notes": "JAN 19 2026\n-1",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57843717603609",
"type": "Comment",
"created_at": "2026-05-12T09:03:16Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们很乐意听取您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的客户，\n\n希望您一切都好。💛\n\n既然您已经使用了一段时间 Momcozy 产品，我们非常希望了解您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n\n如果您想分享您的想法，可以在这里留下评论：\n👉 Trustpilot 评价页面\n\n如果有任何不符合您预期的地方，请随时回复此邮件。我们的支持团队随时乐意为您提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n最好的问候，\nMomcozy 客服团队",
"translated_agents_notes": "2026年1月19日\n-1",
"translated_category_label": "Trustpilot 评价报告",
"translated_messages": [
{
"conversation_id": "57843717603609",
"created_at": "2026-05-12T09:03:16Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户，\n\n希望您一切都好。💛\n\n既然您已经使用了一段时间 Momcozy 产品，我们非常希望了解您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n\n如果您想分享您的想法，可以在这里留下评论：\n👉 Trustpilot 评价页面\n\n如果有任何不符合您预期的地方，请随时回复此邮件。我们的支持团队随时乐意为您提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n最好的问候，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】：我们很乐意听取您对 Momcozy 使用体验的反馈\n【既有分类】：Trustpilot 评价报告\n【产品/渠道】：吸奶器::Momcozy::M9 / Agent (web)\n【客服备注】：2026年1月19日 -1\n【描述】：亲爱的客户，希望您一切都好。💛 既然您已经使用了一段时间 Momcozy 产品，我们非常希望了解您的使用体验。您的反馈不仅能帮助我们改进，还能帮助其他父母。如需分享想法可访问 Trustpilot 评价页面，如有不满请回复此邮件。\n【会话详情】：\n[2026-05-12 09:03:16] RT-Kay (admin): 亲爱的客户，希望您一切都好。既然您已使用 Momcozy 产品一段时间，我们诚邀您分享使用体验。您可以点击 Trustpilot 评价页面进行评价，或直接回复邮件反馈问题。祝好。",
"translation_notes": [
"原文为标准的售后邀请评价邮件模板",
"Trustpilot 为第三方评价平台，保留专有名词",
"Agents notes 中的日期已按中文习惯规范"
]
}
ticket_raw_json
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"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
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},
{
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"value": "JAN 19 2026\n-1"
},
{
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}
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"subject": "We'd love your feedback on your Momcozy experience",
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"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
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{
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},
{
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],
"ticket": {
"id": 1250896,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250896.json",
"custom_status_id": 32358772424217,
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"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T09:03:16Z",
"author_id": 51096508495257,
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}
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}
conversation_raw_json
{
"conversations": [
{
"id": 57843717603609,
"type": "Comment",
"author_id": 51096508495257,
"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
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"locale": "en",
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"via": {
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"source": {
"to": {
"address": "ortiz.edith24@yahoo.com",
"name": "edith"
},
"from": {
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"subject": "Conversation with edith",
"channel": "native_messaging"
},
"rel": "follow_up"
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},
"created_at": "2026-05-12T09:03:16Z",
"metadata": {
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"name": "RT-Kay",
"email": "kay.huang@rootglobal.net",
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